Claims Analyst

Job Description

Claims Analyst

Build the future with us

Are you driven by delivering fair, accurate, and thoughtful claims decisions and eager to contribute to a company that aims to help its clients feel confident and secure about their future?

As a Claims Analyst, you will play a key role in adjudicating lower-risk and non-core Special Markets claims in accordance with policy provisions, internal guidelines, and service standards. You’ll strengthen your foundational claims expertise in policy interpretation, file management, and customer communication while progressively building the capabilities required for advancement to a Claims Specialist role.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Analyst, you’ll be at the core of our mission. Here are the main responsibilities:

• Adjudicate non-core and lower-risk Special Markets claims within assigned authority levels.
• Assess eligibility and entitlement based on policy provisions, medical information, and supporting documentation.
• Request and review necessary documentation to support accurate and timely claim decisions.
• Communicate claim decisions professionally with claimants, brokers, TPAs, and internal partners.
• Maintain accurate, timely, and objective file documentation in accordance with regulatory, privacy, and audit requirements.
• Assist with a defined portion of a core product based on experience, training, assigned authority, and business needs.
• Escalate complex, sensitive, or higher-risk claims to senior claims professionals as appropriate.
• Develop and maintain positive working relationships with claimants, brokers, policyholders, benefit administrators, and internal partners.

What could accelerate your success in this role

We’re looking for someone who:

• Demonstrates strong analytical and decision-making skills.
• Has excellent attention to detail and accuracy.
• Communicates clearly and professionally with clients and internal and external partners.
• Demonstrates strong organizational and file-management skills.
• Is collaborative, professional, and eager to develop their claims expertise.

• Why you’ll love working with us

  • A work environment where learning and development merge with a collective pursuit of excellence
  • AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth
  • A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
  • The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
  • Competitive benefits, including Flexible group insurance plans Competitive retirement savings plan Employee share purchase plan Vacation program, wellness days, and personal development days Telemedicine services Employee and Family Assistance Program (EFAP) Ergonomic furniture program Performance bonus Discounts on iA products and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

• At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

The typical hiring range for this position is between 50,000.00 and 65,000.00 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Location(s)

Vancouver / 988 Broadway West

Other Possible Location(s)

Company

iA Financial Group

Posting End Date

2026-12-14

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.