Posted 27 days ago
Claims Examiner
@ MSH Americas - Diot-Siaci Group
Toronto, Ontario
Overview
MSH Americas, part of the Diot-Siaci Group, is hiring a full-time Claims Examiner to process travel and medical insurance claims. The role adjudicates claims against benefit policies, handles inbound and outbound calls and correspondence, and works with claimants, providers and brokers. The posting states a hybrid arrangement, a salary of 48-52k CAD plus a variable bonus, and bilingual English/French is required.
Responsibilities:
- Process and adjudicate travel and medical insurance claims
- Communicate claim decisions to members, providers and clients
- Handle inbound and outbound calls, complaints and correspondence
- Maintain accurate claim file documentation
- Adjust reserves following insurer guidelines
Requirements summary:
- 2-3 years of travel or medical claims processing experience
- High school diploma or university degree
- English/French bilingualism required
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office
- Apply for Alberta Adjuster License within one month of hire
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Finance & accounting |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | Alberta Adjuster License |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
MSH Americas - Diot-Siaci Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
At MSH, passion meets profession. We're a team of dedicated enthusiasts who find genuine fulfillment in what we do — and we're looking for someone who feels the same way.
About You
You are an experienced Claims Examiner who can handle a large case load, multi-task, and meet tight deadlines. You thrive in a fast-paced environment providing excellent customer service in both the claim turnaround and handling emails and incoming calls. You will have the desire to develop an in-depth understanding of this position and be able to easily maneuver through numerous policies to assess claims and inquiries accurately. You are a strong team player.
You will be responsible for processing a variety of different claims and communicating these decisions to providers, members, and clients. You have strong time management skills, claims experience, and policy interpretation.
In This Role, You’ll Get To Experience
- Process travel insurance claims for medical, trip cancellation/interruption, baggage, dental, and vision claims up to the designated limit.
- Adjudicate claims according to various benefit policies
- Handle both inbound and outbound calls, and complaints, and provide excellent customer service for claims matters both in person and via written correspondence
- Work closely with claimants, providers, agents, brokers, other insurance carriers, or their representatives
- Work closely with other departments within the company on a day-to-day basis
- Maintain accurate documentation on all claim files
- Adjust reserves following the insurer’s guidelines
- Present cases and participate in discussions during file reviews and appeals
- Ensure all work complies with the PIPEDA and HIPAA
- Support department initiatives and objectives
- Provide guidance and mentorship to peers
- Other related duties as assigned
What You Bring
- High school diploma or University Degree or equivalent
- Minimum 2-3 years of relevant travel insurance or medical insurance claims processing experience
- Bilingual: English/French is required
- Strong analytical and problem-solving skills
- High level of proficiency in Microsoft Office suites
- Superior verbal and written communication skills in English and/or French
- Strong time management and organizational skills
- Must successfully apply for Alberta Adjuster License within one month of hire
What do you need to succeed?
- Snowbird, expatriate insurance, TPA experience
- Experience in handling Canadian and US medical invoices/claims
- Dispute resolutions experience
- GHIP recovery/coordination of benefits/subrogation
- Solid Team Player
What's In It for You
- Salary Range: 48-52k CAD annually + Variable Bonus (Final compensation will reflect the candidate's experience, skills, and qualifications)
- Flexible hybrid work setup
- Comprehensive health benefits
- Employee assistance program
- Wellness spending account
- RRSP matching
- Minimum 3 weeks vacation (plus generous sick and flex days)
- Tuition reimbursement
- Real opportunities for growth and skill development
- Inclusive, diverse workplace culture
- Leadership that genuinely cares about your success and well-being
- Clear paths for both vertical and horizontal career growth
MSH is an equal opportunity employer committed to fostering an inclusive, barrier-free recruitment process. We welcome applications from all qualified individuals regardless of race, ancestry, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, or disability.
If you require accommodation at any stage of the recruitment process, please reach out. We will work with you in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
We thank all applicants for their interest. Only those selected for an interview will be contacted.
In accordance with Ontario's Working for Workers Four Act, 2024, MSH confirms that artificial intelligence tools may be used in the recruitment and selection process for this position
Journal
Only you can see this. Kept on this device, and in your account when you sign in.