Posted 26 days ago
Clerk - Intermodal
@ CN
Brampton, Ontario
SIGNALS
Overview
CN is hiring a contract Intermodal Clerk to support ingate and outgate transactions at its intermodal yards using gate software. The role handles customer service for drivers, phone and email inquiries, and prepares train journals so crews have the documentation they need. The posting states standard office hours Monday to Friday, on-call availability 24/7 for critical incidents, and a unionized position governed by a collective agreement.
Responsibilities:
- Process ingate and outgate transactions via gate software
- Validate and perform ramping for ports and terminals
- Resolve complex waybill and EDI problems and inquiries
- Respond to driver, phone and email requests
- Prepare train journals for crews
Requirements summary:
- Experience in an office or operational environment
- Experience with data entry and transaction processing
- Experience providing customer service
- Qualified OSM Ramper
- Dangerous goods training (TDG Level 2)
- Fluent English and French
Tools & skills
Automated Gate System (AGS)SAPMicrosoft ExcelMicrosoft WordMicrosoft PowerPointEDI viewerOASISData Warehouse
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Plant or factory |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | OSM Ramper, Service Reliability Strategies (SRS) training, TDG Level 2 (TO4202), Dangerous goods self-instruction module |
Summary and details written by AI from the posting; the employer’s posting is the authority.
| Field | Value |
|---|---|
| Headquarters | Downtown Montreal |
| Open jobs on Jobsy | 152 |
Job description
Job Summary
The Intermodal Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN's intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.
Main Responsibilities
The incumbent receives 2 months on-the-job training without formal classroom training.This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.
The Intermodal Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN's intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.
Main Responsibilities
- Provide transactional service requirements to Operations
- Validate and perform ramping for Ports and Terminals
- Resolve and answer complex waybill and Electronic Data Interchange (EDI) problems or inquires from various parties
- Formulate office procedures
- The role has Standard working conditions in an office environment with a regular workweek from Monday to Friday
- The role requires being available on-call 24/7 to respond to critical incidences
- Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress
- Experience working in an office or operational environment
- Experience performing data entry and processing transactions
- Experience providing customer service and responding to inquiries
- Qualified OSM Ramper*
- Training in Service Reliability Strategies (SRS) and procedures*
- Certified under "Transportation of Dangerous Goods regulation" (Level 2 - TO4202)*
- Completed the self-instruction module on the handling of dangerous goods*
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Automated Gate System (AGS) and Systems, Applications and Products (SAP)
- Must be proficient in typing, operate a computer terminal, and common office equipment
- Knowledge of transportation of dangerous goods regulations (TDG), dimensional loads regulations, applicable rules, tariffs and contracts of both carload and Intermodal shipments, including protection of all aspects of shipment movement information, Canada and the United States Customs reporting, and revenue protection requirements*
- Knowledge of Waybill system including Data Warehouse, email, OASIS, and SRS*
- Knowledge of the Electronic Commerce industry standards
- Fluently bilingual both written and verbal (English and French)
- Navigate efficiently through EDI viewer
- Work without constant and direct supervision
- Make informed and timely decisions
- Display a customer-centric attitude
- Any experience/education/skills/knowledge for these above would be considered as an asset
The incumbent receives 2 months on-the-job training without formal classroom training.This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.
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