Posted 3 months ago
Client Advisor
@ Richemont Canada, Inc.
Toronto, Ontario
Overview
Richemont Canada is hiring a full-time Client Advisor for its IWC boutique to deliver a luxury client experience and meet personal and boutique sales targets. The role centers on selling watches, accessories and services, building client relationships through CRM, and supporting boutique operations and visual merchandising. The posting states an hourly pay range of $24.00 to $26.00 and requires 3 to 5 years of sales or hospitality experience.
Pay:
$24–$26 an hour
Responsibilities:
- Host clients and deliver personalized luxury experience
- Sell watches, accessories and services to meet targets
- Develop sales opportunities and manage clienteling and CRM
- Handle customer service requests
- Support boutique operations and visual merchandising
Requirements summary:
- 3-5 years of sales or hospitality experience
- Fluent in English
- Comfortable with video chat software
- Strong selling and communication skills
- Able to work independently on sales leads
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-08-18
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Visa sponsorship, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Richemont Canada, Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 16 |
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Role Overview
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.
Responsibilities
- Hosting clients and other stakeholders with the ability to provide personalized customer experience
- Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
- Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
- Find ever new and creative means to exceed client’s expectations
- Establish strong personal relationships with clients from different backgrounds.
- Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
- Handle customer service requests and respective processes.
- Know IWC’s history, products and partnerships as well as the watch and luxury industries.
- Deliver outstanding client service and treatment to make a clear difference vs. competition.
- Act as a brand ambassador in and out of the boutique.
- Organize and execute all operational tasks in detail and with care.
- Maintain the boutique according to global IWC visual merchandising standards.
- Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
- Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.
Qualifications
Education
- 3-5 years of experience in sales or hospitality
- Applicants with background in Sales or Hospitality preferred
Technical Skills/Abilities
- Fluent in English
- Comfortable with Video chat software
Personal Skills
- Strong Team player mindset
- Excellent communicator with ability to develop strong networks
- Curious and resourceful. Able to work independently on creating sales leads.
- Result-oriented and driven
- Strong selling skills
- Accountable and reliable
- Able to handle large diversity of tasks in a timely manner, very organized and disciplined
- High emotional intelligence and general education
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Demonstrate eagerness and enthusiasm to learn and grow
- Creative, curious and versatile with good interpersonal competences and empathetic
- Has perfect manners and can maintain a conversation elegantly
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – Canada
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.
Expected Salary Range: $24.00 - $26.00 hourly. Salary will be determined based on relevant skills and experience.
At Richemont, We Craft the Future!
#Richemont #WeCraftTheFuture
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