Posted 18 days ago
Client Advisor, Personal Insurance
@ Acera Insurance Services Ltd.
Whitehorse, Yukon
Overview
Acera Insurance Services Ltd. is hiring a full-time permanent Client Advisor, Personal Insurance in Whitehorse, Yukon. The role services personal insurance clients, manages and grows a book of business, and covers policy changes, claims reporting, renewals, file reviews and cross-selling. A Yukon Insurance Broker License must be obtained.
Responsibilities:
- Service personal insurance clients' needs
- Manage and grow an assigned book of business
- Facilitate policy changes and claims reporting
- Review renewals and conduct file reviews
- Generate new business and cross-sell products
Requirements summary:
- Post-secondary degree, diploma or certificate in business, sales/marketing or risk management, or equivalent experience
- 2+ years in insurance is an asset, with strong personal insurance knowledge
- Must obtain a Yukon Insurance Broker License
- Strong communication and customer service skills
- Proficient in Microsoft Office and insurance CRM software
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-24
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Yukon Insurance Broker License |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Business, Sales/Marketing, Risk Management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Acera Insurance Services Ltd.
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Full company description
As the largest independent, employee-controlled brokerage in Canada, Acera Insurance provides our clients with the utmost certainty in the specialized personal insurance, commercial insurance and group benefits solutions we provide. Built upon the solid foundation of several award-winning firms, Acera Insurance brings greater value, expertise and resources to individuals, families and businesses across the country. We have been serving Canadians more than 60 years, with teams and offices located from coast to coast. We are proudly owned by half of our employees, who are empowered to make local decisions and are dedicated to supporting clients in their long-term success. As a member of the Canadian Broker Network and Benefits Alliance, we have a longstanding history of upholding the independent brokerage model across Canada.
- LinkedIn followers
- 7,123
- People associated on LinkedIn
- 775
- Reported office locations
- Calgary, CA
- Business categories
- Risk Management
- Insurance
- Commercial Insurance
- Other recorded names
- Acera Insurance Services Ltd.
- Specialties
- Commercial Insurance
- Personal Insurance
- Risk Management
- and Group Benefits
- Profile identifies a recruitment agency
- No
- Reported total investment
- 75,475,401
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As the largest independent, employee-controlled brokerage in Canada, Acera Insurance provides our clients with the utmost certainty in the specialized personal insurance, commercial insurance and group benefits solutions we provide. Built upon the solid foundation of several award-winning firms, Acera Insurance brings greater value, expertise and resources to individuals, families and businesses across the country…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 1,001-5,000 employees |
| Headquarters | Calgary |
| Organization type | Privately Held |
| Year founded | 2022 |
| Specialties | Commercial InsurancePersonal InsuranceRisk Managementand Group Benefits |
| Open jobs on Jobsy | 31 |
| View page |
We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.
Our people are:
- Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
- Empowered with a sense of accountability and autonomy to take ownership of their work.
- Treated with respect and act with integrity by putting clients, colleagues, and community first.
- Recognized for their achievements and celebrate festivities, big and small, to make work fun.
We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.
Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.
CLIENT ADVISOR, PERSONAL INSURANCE
The Client Advisor, Personal Insurance is dedicated to servicing the needs of our personal insurance clientele. In addition, they will successfully manage and grow a specific book of business. Other duties include, but are not limited to facilitating policy changes, claims reporting and advocacy, reviewing existing renewals, generating new business, file reviews, and cross-selling of our products and services.
LOCATION AND STATUS
- Whitehorse, YT
- Full-time, permanent
QUALIFICATIONS
- Post-secondary degree/diploma/certificate in Business, Sales/Marketing, Risk Management or related discipline or an equivalent amount of relevant experience in a similar role
- 2+ years of related experience in insurance industry with strong working knowledge of personal insurance products would be an asset
- Apply and work towards obtaining a Yukon Insurance Broker License is required
VALUES & COMPETENCIES
- High degree of professionalism and integrity
- Strong communication skills
- Committed to excellence in customer service and builds strong relationships at all levels
- Skilled user of the Microsoft Office Suite of products
- Familiar with insurance customer relationship software
- Demonstrated accountability and reliability in the quality and timeliness of work
- Able to prioritize in a busy environment in order to meet tight deadlines
- Flexible and adaptable with proven problem-solving skills
- Works well within a team and independently
- Critical thinker with attention to details
Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.
Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.
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