Posted last month
Client Director, Client Success
@ Engage People
Markham, Ontario
Overview
Engage People is hiring a Client Director for its Client Success Team on a full-time basis. The role manages a client portfolio, drives revenue and profitability growth, and leads strategic marketing and product initiatives, reporting to the Vice President, Client Success. The posting states a base salary of $100,000 to $120,000 CAD plus a performance-based bonus.
Pay:
$100,000–$120,000 a year
Responsibilities:
- Gérer un portefeuille de clients et leurs activités quotidiennes
- Atteindre les objectifs de revenus et de rentabilité
- Diriger les initiatives stratégiques et les revues d'affaires clients
- Collaborer avec les équipes internes pour résoudre les enjeux clients
Requirements summary:
- Baccalauréat ou diplôme en administration ou domaine connexe
- 5 à 10 ans d'expérience en gestion de clients
- Expérience en cartes de crédit ou programmes de fidélité (un atout)
- Excellentes habiletés de communication et de négociation
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-01
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business development |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Business |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Engage People
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Loyalty Evolved - transforming loyalty programs around the world through technology
Full company description
At Engage People our goal is to bring innovation and impact to loyalty programs around the world. We’re an innovative technology company, a leader in Loyalty programs, but at our core we are a Solution Provider with over 25 years of experience. We start from the beginning what you want to achieve, from there we develop an integrated solution that includes the optimal technology, the ideal marketing and content, coupled with the best Loyalty options in the industry including pay with points. All of this to deliver your objectives, whether they are sales and profit, loyalty, recruitment, or retention….everything is connected. By applying a global solution to your market challenges, we help you understand your consumer, connect your brand, and inspire engagement. By understanding your challenges and goals we help you determine the actions and outcomes that will close those gaps. We do this by using data driven, targeted, and tested initiatives, keeping you ahead of your competition, to deliver against your objectives. Our Mission, Vision, & Values ● Mission: To integrate loyalty into every consumer transaction ● Vision: To create technology that enables a loyalty experience in every consumer transaction ● Values: Integrity/Teamwork/Diversity/Innovation/Courage Our Mission, Vision, and Values are built into the organization to instill a culture of innovation and customer service, helping you understand your program member, connect your brand, and inspire engagement to deliver global success. That’s how we deliver innovation and impact for your business.
- LinkedIn followers
- 27,759
- People associated on LinkedIn
- 60
- Reported office locations
- 1380 Rodick Rd, Markham, Ontario, CA
- 1380 Rodick Rd, 300, Markham, Ontario L3R 4G5, CA
- Business categories
- Information Technology
- Enterprise Applications
- Information Services
- Other recorded names
- Engage People
- Engage People
- Engage People Inc.
- Specialties
- Loyalty Rewards
- Incentive Programs
- Employee Recognition
- Loyalty
- Incentives
- Recognition
- Sales Incentives
- Employee Incentives
- Loyalty Programs
- B2B Loyalty Program
- Consumer Loyalty
- Consumer Loyalty
- Rewards Program
- Customer Loyalty
- Sales Recognition
- B2C Loyalty Program
- Loyalty Technology
- and Loyalty Solution Provider
- Profile identifies a recruitment agency
- No
- Reported total investment
- 3,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Engage People our goal is to bring innovation and impact to loyalty programs around the world. We’re an innovative technology company, a leader in Loyalty programs, but at our core we are a Solution Provider with over 25 years of experience. We start from the beginning what you want to achieve, from there we develop an integrated solution that includes the optimal technology, the ideal marketing and content…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 51-200 employees |
| Headquarters | Markham, Ontario |
| Organization type | Privately Held |
| Year founded | 2008 |
| Specialties | Loyalty RewardsIncentive ProgramsEmployee RecognitionLoyaltyIncentivesRecognitionSales IncentivesEmployee IncentivesLoyalty ProgramsB2B Loyalty Program |
| Open jobs on Jobsy | 3 |
| View page |
OVERVIEW
As a member of the Client Success Team, the Client Director is responsible for a portfolio of clients, their related daily activities, as well as the planning and management of strategic activities (i.e. Marketing Planning, Product Marketing, and New Engage Technology Products) to achieve client and Engage objectives including revenue accountability and reporting. Success in this role hinges on building and maintaining strong relationships with both clients and internal teams while driving revenue growth. The Client Director will report to the Vice President, Client Success or such other senior employee as may be designated by Engage’s management, and may have one or more direct and indirect reports.
RESPONSIBILITIES
- Develops an in-depth understanding of each client’s business strategy and financial goals to create mutually beneficial solutions.
- Drives growth by achieving defined revenue and profitability targets for the client portfolio; monitors performance against financial goals and proactively addresses gaps.
- Leads in the development and execution of key strategic initiatives for clients, ensuring alignment with their business objectives.
- Builds and maintains a strong working relationship with clients at various levels to ensure client satisfaction.
- Identifies new opportunities to exceed revenue targets.
- Drives growth plans for the client portfolio.
- Partners with cross-functional teams (including Operations, Technology, and Customer Support) to champion client needs, address timelines, and resolve any issues.
- Manages or ensures daily tasks related to client engagement (e.g. escalations, invoicing, etc.) are executed.
- Provides direction to Client Coordinator, operational resources, and other sales and management resources as required.
- Fosters innovation and helps clients stay ahead of trends in loyalty and incentives specifically to help drive revenues.
- Leads or supports in the onboarding of new clients.
- Delivers timely reporting results, insight, analysis, and programs (e.g. campaigns/promotions).
- Leads the delivery of monthly, quarterly, and annual client business reviews.
- Prepares and delivers performance reviews to direct reports, if applicable.
- Establishes and links best practices within the broader Engage business.
- Performs other related duties as assigned.
QUALIFICATIONS
- Bachelor's degree or diploma in Business or a related discipline from an accredited institution.
- 5 to 10 years of directly related work experience in a client management capacity.
- Demonstrated industry experience in credit cards and/or loyalty/incentives programs preferred.
- Demonstrated experience managing client portfolios and driving client retention and profitability.
- Experience working within a SaaS environment is an asset within the tech industry.
- Excellent client service and relationship management skills aligning with Engage's values or contributing to a collaborative, innovative, and client-focused culture.
- Experience in planning and managing small to medium size projects.
- Excellent verbal and written communication skills, with the ability to present complex information clearly and appropriately for the audience.
- Strong negotiation, influencing, adaptability, and conflict resolution skills.
- Strong analytical and problem-solving skills.
- Excellent organizational and multi-tasking skills, with the ability to manage multiple priorities within a fast-paced environment.
- Ability to work both independently and as part of a team under time constraints.
- Proficient in Google Docs and PC software applications including Excel, PowerPoint, Word, and Visio.
Compensation: Annual base pay of $100,000.00-$120,000.00 CAD, depending on experience and qualifications, plus performance-based bonus.
Vacancy Notice: This job posting represents an existing vacancy that Engage is actively seeking to fill.
AI Disclosure: AI is not used to screen, assess, or select applicants.
We thank all applicants for their interest in Engage, however, only those selected for an interview will be contacted.
Engage is an equal opportunity employer committed to diversity in the workplace. In addition, Engage is committed to providing accommodations for people with disabilities during the recruitment and selection process. In the event you require any accommodations, please advise us in advance and we will work with you to meet your needs.
Values: Integrity/Teamwork/Diversity/Innovation/Courage
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