Posted 19 days ago
Client Experience Leader
@ Harry Rosen Inc.
Vancouver, British Columbia
Overview
Harry Rosen Inc. is hiring a full-time Client Experience Leader at its Oakridge Park store in Vancouver, reporting to the Store Leader. The role coaches clothing advisors on sales productivity and service standards, hires and trains staff, and ensures team alignment to store policies. The posting states a salary of $70,000 to $85,000 plus bonus.
Responsibilities:
- Coach clothing advisors to maximize personal sales productivity
- Develop and maintain in-store and after-sales service standards
- Hire and train new clothing advisors and specialists
- Hold one-on-one meetings and complete performance assessments
- Ensure team alignment to store policies and loss prevention standards
Requirements summary:
- Minimum 3 years of retail experience with store or department leadership
- Proven track record of coaching and performance improvement plans
- Strong business acumen in luxury retail
- Experience in the retail industry preferred
- Welcoming, inclusive mindset aligned with core values
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-18
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Perks mentioned | Flexible hours, Retirement plan, Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Harry Rosen Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A proudly Canadian retailer of luxury menswear since 1954.
Full company description
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥. As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services. Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent. Please visit our career site to learn more.
- LinkedIn followers
- 20,978
- People associated on LinkedIn
- 840
- Reported office locations
- 77 Bloor St W, #1600, Toronto, ON M5S1M2, CA
- Business categories
- E-Commerce
- Retail
- Shopping
- Department, Clothing & Shoe Stores
- Retail and wholesale
- Other recorded names
- Harry Rosen
- Specialties
- Quality high-end men’s wear
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥. As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Privately Held |
| Year founded | 1954 |
| Specialties | Quality high-end men’s wear |
| Open jobs on Jobsy | 84 |
| View page |
Your Style, Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Client Experience Leader
Full-Time Permanent
Reporting to: Store Leader
Harry Rosen, Oakridge Park
Vancouver, British Columbia
Your Style, Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
We are looking for a Client Experience Leader to join our Store team. In this role you’ll be responsible for:
Performance Leadership
- Coach Clothing Advisors and Specialists to maximize personal sales productivity
- Develop and maintain in-store and after sales service standards
- Ensure that all Clientele Development activities are executed
- Adopt role of Eagle on the Floor and practice EID behaviours
- Drive adoption of Herringbone and the meeting of digital sales goals
- Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and
- Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps
Attraction, Retention, and Development
- Hire and train new Clothing Advisors and Specialists
- Administer training programs and ensure all required On-boarding and assigned training is completed
- Hold one-on-one meetings and complete performance assessments
Policies and Procedures
- Ensure team alignment to all store and operational policy/procedures and cultural standards
- Ensure team alignment on store protection and LP policies and standards
Successful candidates will require:
- A minimum of 3 years of retail experience with leadership capacity in managing a store/department
- A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
- Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
- Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
- Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
- A welcoming and inclusive mindset, and a passion for emulating and upholding our core values
What are the perks of the job?
- Competitive pay program
- Opportunities to additionally earn monthly and annual Team bonuses
- Best in industry discounts and special purchase opportunities
- A comprehensive flexible benefits package
- Pension and Group RRSP Programs that grow with you
- A modern, digitally advanced workplace
- A coach committed to supporting the achievement of your personal career goals
- A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
- An employer that values internal growth and promotion and is committed to succession planning for your future
*Compensation: $70,000 - 85,000 + bonus
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.
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