Client Operations Associate

About Nicola Wealth:

We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 98% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada’s Top Employers, we are dedicated to upholding our firm’s values through this phase of significant growth.

By bringing together smart, dedicated and supportive colleagues from diverse backgrounds, we deliver extraordinary client service in a values-driven work environment. The collaboration, creativity and entrepreneurial spirit we were founded on provides the opportunity for you to make a real impact and build a rewarding career. We are passionate about our business, our culture and investing deeply in your growth and development to build for the future. If you have this same drive, then let’s talk!

Purpose of the Role:

As a Client Operations Associate, you will play an integral role in supporting the delivery of exceptional service to our Private Wealth Advisory teams and high-net-worth clients. As a member of our collaborative Client Operations division, you will provide essential administrative, transactional, and processing support across various operational functions, including New Accounts, Client Services, Client Reporting, and Estates. Working closely with experienced team members, you will help ensure client requests are executed accurately, efficiently, and in accordance with established procedures.

This position offers the opportunity to develop a broad understanding of wealth management operations, build relationships across functional teams, and contribute to a seamless client experience. Your adaptability, attention to detail, and commitment to teamwork will be essential in supporting evolving operational priorities and delivering consistent, high-quality service.

Core Responsibilities:

• Provide administrative and transactional support across Client Operations, including New Accounts, Client Services, Client Reporting, and Estates, with an initial focus on supporting the Estates team.
• Prepare, review, and process client documentation, including letters of direction, account maintenance requests, transaction forms, and other operational requirements.
• Initiate and coordinate transactions through custodian platforms, including NBIN, ensuring accurate and timely processing in accordance with established procedures.
• Liaise with custodians and internal stakeholders to facilitate client requests, follow up on outstanding transactions, and resolve routine processing inquiries.
• Support Senior Associates with the administrative requirements of estate settlements, including preparing settlement documentation, coordinating account transfers and disbursements, and tracking outstanding requirements.
• Maintain accurate and complete client records within Salesforce and other internal systems, ensuring appropriate documentation, case updates, and follow-up.
• Collaborate with colleagues across Client Operations and Private Wealth to facilitate effective communication, seamless handoffs, and a consistent client experience.
• Contribute to ongoing process improvements while actively developing knowledge of wealth management operations, systems, and procedures across functional teams.

Required Skills & Qualifications:

• 1–3 years of experience in financial services, operations, administration, or a related client service environment preferred.
• Experience in wealth management, investment operations, or transaction processing considered an asset.
• General understanding of Canadian investment account types and registered plans considered an asset.
• Strong organizational and administrative skills with exceptional attention to detail.
• Proficiency in Microsoft Outlook, Excel, Word, and other standard office applications.
• Experience with Salesforce and/or other financial services platforms considered an asset.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• A proactive, resourceful, and solutions-oriented approach to work.
• Strong interpersonal skills and a collaborative, team-oriented mindset.
• Demonstrated willingness to learn new systems, processes, and operational functions.
• Post-secondary education in business, finance, or a related discipline considered an asset.
• Canadian Securities Course (CSC) or other relevant industry certification considered an asset.

Compensation & Benefits Package:

This position comes with a base salary range of $51,000 - $65,000 plus a competitive performance bonus, RRSP contribution and participation in our profit-sharing program. Base salary will be commensurate with experience, skills, and qualifications.

At Nicola Wealth, our people grow our business, delight our clients, and live our values every day. Our comprehensive compensation and benefits package reflects our appreciation for this commitment. Whether it’s participating in our profit sharing and benefit programs on day one, or the opportunity to participate in our share ownership program, our people are able to go beyond a conventional salary and bonus structure. To learn more about our complete package, visit: www.nicolawealth.com/total-rewards.

This role is a current vacancy within Nicola Wealth.

Please include both a cover letter and resume in support of your application. We are an inclusive, equal opportunity employer. For more information about this and other roles: www.nicolawealth.com/careers.

It is our priority to remove barriers to provide equal access to employment. Should you require reasonable accommodation during the recruitment process please contact us at [email protected] and we will work with you to meet your needs. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Nicola Wealth policies.

Thank you for your interest in a career with Nicola Wealth!