Posted last month
Client Order & Fulfillment Specialist
@ Open Text Corporation
Waterloo, Ontario
Overview
Open Text Corporation is hiring a Client Order & Fulfillment Specialist to own the end-to-end order fulfillment process and keep orders accurate and on time. The role handles complex client requests and escalations, improves workflows, and maintains process documentation. The posting gives a salary range of $56,480 - $84,720 and notes possible extra hours at month-end and quarter-end.
Responsibilities:
- Manage end-to-end order fulfillment accurately and on time
- Handle complex client requests and escalations
- Identify and implement process improvements
- Maintain order processing documentation and procedures
- Take part in cross-training across Order to Cash
Requirements summary:
- Experience in fulfillment, order-to-cash or client service preferred
- Strong oral and written communication skills
- Proficiency in MS Office preferred
- Working knowledge of SAP, Salesforce and ServiceNow an asset
- Very strong organizational skills and attention to detail
Tools & skills
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | overtime |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Open Text Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Information Reimagined
Full company description
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
- LinkedIn followers
- 533,938
- People associated on LinkedIn
- 23,229
- Reported office locations
- 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
- 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA
- 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB
- 385 Interlocken Crescent, Broomfield, Colorado 80021, US
- MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
- Ayala Ave, Makati, National Capital Region, PH
- 75 Queen Street, Suite 4400, Montreal, QC H3C 2N6, CA
- 2440 Sand Hill Rd, Menlo Park, California 94025, US
- 11720 Amberpark Dr, Suite 200, Alpharetta, Georgia 30009, US
- 810 Bull Lea Rd, Lexington, Kentucky 40511, US
- 9711 Washingtonian Blvd, Gaithersburg, Maryland 20878, US
- 100 Tormee Dr, Tinton Falls, New Jersey 07712, US
- Avenida Brigadeiro Faria Lima, São Paulo, BR
- 80 Pacific Hwy, North Sydney, New South Wales 2060, AU
- 100 Zunyi Road, Shanghai, 200052, CN
- Intermediate Ring Road, Bangalore, Karnataka 560071, IN
- Internal Ring Road, Bangalore, Karnataka 560071, IN
- Workafella, 1st fl Cyber Crown, Sec-II, Village, Huda Techno Enclave, Hyderabad, Telangana 500081, IN
- 1-8-3, Marunouchi, Chiyoda-ku, Tokyo , 100-0005, JP
- 42 Jong-ro 1-gil Jongno-gu, 8th Floor, Leema Building, Seoul, 03152, KR
- 138 Market Street, Level 33, Singapore, 048946, SG
- Werner-von-Siemens Ring 20, Grasbrunn, Bavaria 85630, DE
- 100, Esplanade du Général de Gaulle, Cœur Défense Tour B - Étage 30, Paris, Île-de-France 92932 , FR
- Via Amsterdam, 125, Rome, 00144, IT
- Kinsale Road, Building 2800/2900 Cork Airport Business Park, Cork, IE
- 1183 AV, Prof. E. M. Meijerslaan 1, Amstelveen, NL
- Calle Jose Silva 17 6ªplta, 28043 Madrid, ES
- Dubai Internet City, Building 14 Office G-11 (Ground Floor), Dubai, AE
- Leslie Ave East, Design Quarter Office Park Ground Floor Building No 11, Johannesburg, ZA
- Business categories
- Operating Systems
- Information Technology
- Cyber Security
- Linux
- Data Center
- Content
- Data Management
- Software
- Ediscovery
- Information Services
- Network Security
- Artificial Intelligence (AI)
- Other recorded names
- Open Text Software SLU, Secursal
- Open Text (Philippines), Inc.
- Open Text Middle East
- Open Text Saudi Arabia LLC
- Open Text Corporation
- Open Text Sp. z.o.o.
- Open Text Software GmbH
- Open Text South Africa Pty Ltd
- Open Text Bulgaria EOOD
- Open Text UK Limited
- Micro Focus Software Solutions Canada Co.
- Open Text Software Tech SDN BHD
- Open Text (Asia) Pte Ltd
- Micro Focus Software Pte. Ltd.
- Open Text Tech da Informacao Ltda
- Open Text Technologies India Pvt Ltd
- Open Text Corporation India Pvt Ltd
- Micro Focus France SAS
- Open Text Belux Branch
- Open Text Pty Limited
- Open Text Ireland Limited
- Open Text Software S.L.U.
- Open Text Oy
- Open Text US LLC
- Open Text Korea Co., Ltd
- Open Text S.r.l.
- Micro Focus Deutschland GmbH
- Open Text Software Austria GmbH
- Open Text Cooperatief U.A.
- Open Text Inc.
- Open Text S. de R.L. de C.V.
- Open Text K.K.
- Open Text s.r.o.
- Open Text SARL
- Open Text A/S
- Open Text AG
- Open Text AB
- OpenText Middle East and North Africa Regional Headquarters
- OpenText
- GXS India Technology Centre Pvt Ltd
- GXS Limited
- Specialties
- Information Management
- Enterprise Content Management (ECM)
- Content Services
- Digital Experience (DX)
- Customer Experience Management (CEM)
- Customer Communications Management (CCM)
- Information Exchange
- IoT
- Information Security
- Developers
- Partners
- LegalTech
- Artificial Intelligence (AI)
- Cyber Security
- Data Center
- Data Management
- Information Services
- Information Technology
- Network Security
- and Software
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,100,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 10,001+ employees |
| Headquarters | Waterloo, ON |
| Organization type | Public Company |
| Year founded | 1991 |
| Specialties | Information ManagementEnterprise Content Management (ECM)Content ServicesDigital Experience (DX)Customer Experience Management (CEM)Customer Communications Management (CCM)Information ExchangeIoTInformation SecurityDevelopers |
| Open jobs on Jobsy | 118 |
| View page |
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
As a key member of the Fulfillment team, the Client Order & Fulfillment Specialist plays an important role in delivering a seamless order fulfillment experience while ensuring exceptional service for our clients.
Reporting to the Fulfillment Manager, you will take ownership of the end-to-end order fulfillment process, ensuring orders are processed accurately, efficiently, and on time. This role is ideal for someone who enjoys solving problems, collaborating with others, and delivering high-quality results in a fast-paced environment.
You will independently manage complex requests, identify opportunities to improve processes, maintain documentation, and develop creative solutions to meet client needs. Through a proactive and client-focused approach, you will help drive operational excellence while building strong relationships and delivering an outstanding customer experience.
WHAT THE ROLE OFFERS
- Demonstrate the ability to work autonomously, managing day-to-day tasks and resolving complex issues with minimal supervision.
- Provide exceptional client service by addressing complex inquiries and concerns promptly and professionally, always ensuring client satisfaction.
- Identify opportunities for process improvements within the Fulfilment duties, implement enhancements, and streamline workflows to increase efficiency and effectiveness.
- Take ownership of updating and maintaining comprehensive documentation of order processing activities and procedural guidelines.
- Actively participate in cross-training initiatives to expand knowledge and skills across different areas of the Order to Cash function.
- Handle more complicated order processing requests and escalations.
WHAT YOU NEED TO SUCCEED
- Previous experience within Fulfilment or an Order to Cash and /or Client Service environment preferred.
- Available to support increased workload and additional hours when required (e.g., month-end/quarter-end periods).
- Demonstrated client service and soft skills with client-facing experience preferred.
- Proficiency in MS Office is preferred.
- Working knowledge of SAP, Salesforce, and ServiceNow an asset.
- Detail and results-oriented, ability to work under pressure to meet tight timelines.
- Strong oral and written communication skills; Self-starter attitude with great teamwork abilities.
- Demonstrated ability to embrace change and willingness to learn best practices.
- Very strong organizational skills - attention to detail essential.
One Last Thing
At OpenText, we're more than a technology company. We're a global team united by trust, accountability, and a shared commitment to delivering exceptional results. When you join the Fulfillment team, you'll become part of a collaborative, supportive environment where your ideas are valued, your growth is encouraged, and your contributions have a meaningful impact on our clients and business.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $56,480 - $84,720 Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
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