Posted 4 days ago
Client Service Representative-C0778
@ City of London
London, Ontario
Overview
The City of London is hiring a full-time temporary Client Service Representative for up to one year, reporting to a Manager or designate. The role handles customer service, reception and support duties for clients and program participants in the Social and Health Development service area. The posting states Monday to Friday, 8:30 a.m. to 4:30 p.m., onsite, with a salary of $43,779 to $64,094 (Level 7).
Requirements summary:
Candidates need a one-year program in office administration, business or human services, six months of public-facing customer service experience, basic computer skills, and typing at 50 words per minute.
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 35 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Background checks | criminal record |
| Education | College diploma (required) |
| Fields of study | office administration, business, human services |
Summary and details written by AI from the posting; the employer’s posting is the authority.
City of London
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Dedicated to a vibrant and thriving City, supporting a diverse and sustainable London within a globally-successful UK.
Full company description
The City of London Corporation is the governing body of the Square Mile dedicated to a vibrant and thriving City, supporting a diverse and sustainable London within a globally successful UK. You are welcome to leave reply or message us a comment via LinkedIn, but if you'd like a reply please contact us direclty via email or telephone. >>> We're working hard to... - contribute to a flourishing society - Shape outstanding environments - Support a thriving economy By strengthening the character, capacity and connections of the City, London and the UK for the benefit of people who live, learn, work and visit. We are located at Guildhall but also have offices at Mansion House, Walbrook Wharf and outside the Square Mile in relation to our green spaces and other facilities. >>> What we are responsible for Providing services for residents (and City businesses) in the Square Mile, but not those of other boroughs. Check out our Corporate Plan:https://www.cityoflondon.gov.uk/about-us/plans-policies/our-corporate-plan
- LinkedIn followers
- 100,589
- People associated on LinkedIn
- 3,245
- Reported office locations
- Guildhall, Aldermanbury, London, Greater London EC2V 7HH, GB
- Business categories
- Information Technology
- Communities
- Non Profit
- Association
- Government
- Other recorded names
- City of London
- City of London Corporation
- Specialties
- Support and Promote the City
- Support for the Economic development of surrounding boroughs
- and High Quality Local Services for the square mile
- Profile identifies a recruitment agency
- No
- Reported total investment
- 161,770,415
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The City of London Corporation is the governing body of the Square Mile dedicated to a vibrant and thriving City, supporting a diverse and sustainable London within a globally successful UK. You are welcome to leave reply or message us a comment via LinkedIn, but if you'd like a reply please contact us direclty via email or telephone. >>> We're working hard to... - contribute to a flourishing society - Shape…
| Field | Value |
|---|---|
| Industry | Government Administration |
| Company size | 1,001-5,000 employees |
| Headquarters | London, Greater London |
| Organization type | Government Agency |
| Year founded | 1067 |
| Specialties | Support and Promote the CitySupport for the Economic development of surrounding boroughsand High Quality Local Services for the square mile |
| Open jobs on Jobsy | 14 |
| View page |
File Number: | 4115 | Employee Group: | Local 101 |
Service Area: | Social and Health Development | Division: | Life Stabilization |
Job Type: | Full-Time Temporary (up to 1 year) | # of Openings: | 1 |
Summary of Duties:
Reporting to a Manager or designate, the Customer Service Representative performs a variety of customer service, reception and support duties within the Service Area.
Work Performed:
- Provides excellent customer service to clients and program participants and other members of the public accessing services.
- Utilizes client screening, appointment booking and other scheduling systems to collect client information, verify client/participant arrival to staff and assist in prioritizing and addressing customer needs. Assigns applicants to appropriate meeting space and provides other similar customer service support using established procedures. Contacts staff and managers as necessary related to appointment or to assist in addressing customer service needs within established procedures.
- Maintains ongoing working knowledge of social services available within the Service Areas and the community.
- Provides information and general referral information about available services to participants in person, via mail or by phone.
- May distribute cheques to correct payees in accordance with established procedures; distributes purchase vouchers, bus tickets and miscellaneous items to participants within designated customer service and resource areas.
- Obtains and communicates prescribed information with participants or their representative concerning questions related to their eligibility, entitlement, and/or employment matters using l data bases or other technology-based systems. Takes messages, provides basic routine information in response to inquiries, and relays messages to appropriate staff.
- Provides support or information on use of computers and copiers/fax machines in designated resource areas to participants and general public. Receives information and documentation and routes to appropriate staff for action.
- Reviews and transcribes agency invoices or other records into provincial or other database systems.
- Updates and documents into provincial database information obtained from agency invoices relating to participant contact/progress.
- Performs clerical duties such as processing invoices, compiling basic statistical data, filing, sorting, record keeping, and handling mail.
- Operates standard office equipment.
- Performs related duties as assigned.
Qualifications:
Completion of a one-year program in office administration, business or human services.
Experience:
Six months of related customer service experience working with the public.
Specialized Training & Licenses:
Skills and abilities in the following areas are necessary:
- Basic computer skills with knowledge of spreadsheets and word processing.
- Keyboarding speed of 50 w.p.m. is required.
- Demonstrated customer service skills, and the ability to work with all members of the public.
Compensation & Other Information:
$43,779 - $64,094 (Level 7)
This posting is for 1 permanent full-time position being filled on a temporary full-time basis for up to 1 year.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Onsite. Subject to change in accordance with business requirements.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
Police Record Check:
The successful candidate will be required to complete a Criminal Record Check
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