Client Service Specialist ID #1669

The opportunity:

A Client Service Specialist/Administrative Support - provides service to customers in their independent job search and learning goals, and provides in-depth information on the job search process, upskilling opportunities, their respective tools, and related information. These include workshops, information sessions, and one-on-one, either virtually or in person. This includes the ability to support customers on computers, including word processing and troubleshooting.

In this role, you will:

• Welcome clients to the centre, ensuring they get appropriate services for their needs
• Assist clients in the self-help area, adhering to self-help guidelines
• Answer the phone, directing callers to the services they need
• Complete appointment call aheads to remind clients of their appointments
• Monitor the general email, forwarding or answering emails as required
• Secure all locked storage at the end of each day, including locking and securing exterior doors
• Stay current with local economic development, current community events, and labour market changes
• Conduct initial client registrations which includes assessing eligibility and suitability for various programs (both virtual and in-person)
• Collaborate with other YMCA centres in the department on joint initiatives
• Work with employers regarding job postings; follow up and rebook or cancel as required
• Maintain and update job boards, both in the centre and online, sourcing a variety of jobs
• Maintain community events board and monthly calendar of workshops
• Maintain computers and troubleshoot basic issues
• Performance Based Funding outreach to clients in Employment Action Plan (EAP)outcomes
• Complete, update and prioritize all required paperwork, case notes and documentation in a timely manner, as required
• Attend various community interagency meetings for Employment and Learning Services
• Duties could include posting on social media as required – job postings, community messages, etc.
• Multitask and adapt to evolving government directives
• Maintain up-to-date knowledge of local, regional and broader labour market information
• Ensure labour market information and how to access in-depth information is kept current
• Identify and develop tools to help customers understand the changing labour market and its impact on the job search process
• Develop and conduct job search/employment related workshops and information sessions
• Maintain the resource area with up-to-date resources
• Data entry to a variety of CRM systems
• Be able to work independently while maintaining team cohesion
• Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
• Demonstrate strong support and commitment to serving the program participants of the YMCA of Simcoe/Muskoka.
• Represent Employment and Learning Services and the YMCA of Simcoe/Muskoka as per standards outlined in the YMCA personnel policy
• Understand the Performance Management model and the Service Quality Standard and its composition, and actively works with the employment team to attain, maintain, and exceed that standard
• Be willing to preform other duties as required and/or assigned by Site Managers.

You bring:

• Minimum college level diploma in administration, adult education and training or social sciences, or related field preferred
• Proficient in Microsoft 365, which includes but not limited to Microsoft Teams, OneDrive, MS Word, Power Point, Excel as well as the internet and comfortable with new and evolving technologies and social media
• Strong communication skills both verbal and written
• Experience working in an environment where service is being provided to the public, and experience delivering outstanding customer service
• Demonstrated in-depth knowledge of the job search process, including new and evolving methods of self-promotion used by job seekers
• Familiarity with Employment Ontario programs, SSM's and service provider delivery model is considered an asset
• Knowledge of major online job information and career guidance sources for all major industries and vocations
• Ability to meet deadlines
• Ability to problem solve and manage crisis situations
• Ability to maintain confidentiality at all times
• Self-motivated and a strong team player
• Class G license and access to a vehicle is required

Why work for the Y:

At the YMCA of Simcoe/Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a Client Service Specialist, you will have the opportunity to make a positive impact on the lives of our participants and the community. You will work alongside a supportive team of individuals who are committed to our vision of building vibrant and connected communities where everyone belongs.

Perks:

• Compensation $19.50/ Hour
• Paid Well- Being Days
• YMCA Simcoe /Muskoka Wellness Day
• Benefits Plan
• Pension Plan after 2 Years
• YMCA Health, Fitness & Aquatics Membership

When people find a community where they belong, they shine. At the YMCA of Simcoe/Muskoka, we believe in creating spaces where everyone belongs. In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

About us:

The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthier, stronger communities by promoting physical, mental, and social well-being for all. We offer a wide range of inclusive and affordable programs and services to individuals and families, regardless of their background or financial situation.

Applications will remain open until November 20, 2026.

This role is for an existing vacancy that is available or will be available at the time of fulfillment. We wish to express our appreciation to all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Each step of our recruitment process is human-led; we do not use artificial intelligence (AI) or automated screening tools. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at [email protected].

In keeping with our commitment to child and youth safeguarding, job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.