Posted last month
Client Services Administrator
@ AGAT Laboratories
Kitchener, Ontario
Overview
AGAT Laboratories is hiring a Client Services Administrator to support its Client Services Team with customer support and administrative tasks. The role centres on client communication, follow-up and meeting deadlines, including sample turnaround and LIMS data entry. Coverage of evenings and weekends is required, and the posting states a wage of $20.00/hr, with a later note of $21.00 to $22.00/hr.
Pay:
$20–$22 an hour
Responsibilities:
- Handle client requests, including bottle orders, re-analysis and re-assignments
- Deliver sample receipts, results and invoices within turnaround time
- Respond to client inquiries by email and phone, including evenings and weekends
- Prepare, label and log samples into LIMS
Requirements summary:
- Minimum 1 year of customer service experience
- Confident computer skills in Outlook, Microsoft Office, Excel, LIMS
- Excellent verbal and written communication
- Strong organization and time management
- Ability to work well under pressure
- Science or administration diploma or degree is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Science, Administration |
| Perks mentioned | Generous paid time off, Flexible hours, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AGAT Laboratories
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A North American leader in analytical services, delivering precise & trustworthy results for over 45 years.
Full company description
Since 1979, AGAT Laboratories has been empowering clients with trustworthy data and unmatched client relations. We support clients with precise analytical testing in meaningful projects from Environmental to Industrial to Energy. Throughout the past four decades, we’ve continued to grow our lab network to take on growing demands in industries such as Metals & Minerals, Life Sciences, Agri-Food, Transportation & Construction, and Forensics. With a full-service approach, and over 40 specialized coast-to-coast laboratories, we’re offering solutions to client challenges throughout North America and beyond. Working with AGAT is collaborative and driven by our purpose — Service Beyond Analysis. We work in partnership with you, taking time to understand your needs. You’ll get the care and attention of a dedicated project manager and passionate experts in science you can trust for routine, specialized, and custom analytical testing. Using developing technologies and modern instrumentation, we provide you with the accuracy you need to feel confident in your decisions, while supporting your projects throughout their life cycles. Rooted in a belief that integrated science leads to innovation, we work with a multidisciplinary approach. Bridging specialties in chemistry, biochemistry, microbiology, geology, engineering, and specialty analysis, our labs work in unison towards strategic decision-making and problem-solving alongside our clients. Leveraging a 45-year history in analytical testing, we continue to look forward to welcoming new labs, clients, and developments in science to help us change the world sample by sample.
- LinkedIn followers
- 57,269
- People associated on LinkedIn
- 1,018
- Reported office locations
- 2905 12 Street NE, Calgary, Alberta T2E7J2, CA
- 5835 Coopers Avenue, Mississauga, Ontario L4Z 1Y2, CA
- 9770 Route Transcanadienne, St. Laurent, Quebec H4S 1V9, CA
- Unit 122, 11 Morris Drive, Dartmouth, Nova Scotia B3B 1M2, CA
- Business categories
- Training
- Information Technology
- Cyber Security
- Environmental Consulting
- Health Care
- Software
- Biotechnology
- Medical
- Other recorded names
- AGAT Laboratories
- Specialties
- Environmental Chemistry
- Ultra-trace Toxicology
- Agricultural Analysis
- Food Testing
- Geology and Petrology
- Reservoir Characterization
- Air Quality Monitoring
- Oil and Gas Chemistry
- Oilsands Analysis
- Routine Core
- Mining Geochemistry
- Tribology
- and analysis
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Since 1979, AGAT Laboratories has been empowering clients with trustworthy data and unmatched client relations. We support clients with precise analytical testing in meaningful projects from Environmental to Industrial to Energy. Throughout the past four decades, we’ve continued to grow our lab network to take on growing demands in industries such as Metals & Minerals, Life Sciences, Agri-Food, Transportation &…
| Field | Value |
|---|---|
| Industry | Professional Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Year founded | 1979 |
| Specialties | Environmental ChemistryUltra-trace ToxicologyAgricultural AnalysisFood TestingGeology and PetrologyReservoir CharacterizationAir Quality MonitoringOil and Gas ChemistryOilsands AnalysisRoutine Core |
| Open jobs on Jobsy | 68 |
| View page |
Your future is bright at AGAT!
At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.
The Client Services Administrator (CSA) is role that assists the Client Services Team with customer support and administrative tasks. Client communication, follow-up and maintaining deadlines will be a critical aspect of this position.
What you will be doing:
- Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team
- Ensure delegated client requests are completed in a timely and accurate manner including:
- Submission of bottle order, re-assignment and re-analysis requests.
- Providing clients with accurate and timely information.
- Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time.
- Notifying clients of sample integrity issues.
- Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following:
- Responding to client inquiries by email or phone call.
- Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines.
- Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders.
- Provide assistance in Logistics and Shipping, when required, by:
- Preparing bottle orders as per requested submissions.
- Organizing and labeling samples.
- Logging samples into LIMS (Laboratory Information Management System.)
- Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department.
- Participate in team training.
- Assist in internal and external audits.
What you bring to the table:
- Diploma or Degree in Science or Administration is an asset.
- Minimum 1 year customer service experience.
- Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
- Excellent communication skills with clients and members of the team, both verbal and written.
- Excellent organization and time management skills.
- Attention to detail for routine tasks and commitment to quality standards.
- Ability to work well under pressure
Why Join Us?
At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:
- Comprehensive health, dental, and vision care.
- Paid vacation and flexible sick time.
- Employee Assistance Program (EAP).
- Long-term disability and life insurance.
- Professional development opportunities.
AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.
We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy:
At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.
Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.
Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
Inclusion and Diversity:
AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.
Expected Position Salary: $21.00/hr- $22.00/hr
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