Client Solutions Manager, Auto Insurance (Part-Time)

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are looking for a Client Solutions Manager to join us on a part-time basis. Our office is located in 8-3421 Portage Ave, Winnipeg, MB R3K 2C9. As the Client Solutions Manager, you will be working directly with Auto Insurance clients to deliver the world-class customer service Gallagher is so well known for. Your responsibilities will include guiding clients through their policy renewal process, managing policy modifications, and addressing billing concerns, providing you with a comprehensive experience in client service. How you'll make an impact Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships. Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by (MPI). carriers. Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client. Identify upselling and cross-selling opportunities (with travel insurance), driving the creation of quality leads. working with Account Executives in binding the client. Consistently acting to upgrade insurance market knowledge, staying on top of new products and policy changes. Collaborate with fellow team members by providing reception back up; answering incoming calls and connecting the caller to appropriate individual when needed. Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time! Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them. Ability to work well under pressure with minimum supervision in a collaborative team environment. Comprehensive and effective verbal/written communication skills. Excellent time management and organization skills with the ability to multi-task between a variety of tasks, projects, and deadlines. Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles. About you Highly tech-savvy, with an ability to learn new systems, tools and processes. 1 to 2 years of experience in Auto insurance, ideally working in a brokerage environment. FOI & IWS Certification required. Level 1 licensing considered a strong asset for the role. CAIB, CIP or CRM designations considered an asset for the role. Knowledge of EPIC an asset. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships. Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by (MPI). carriers. Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client. Identify upselling and cross-selling opportunities (with travel insurance), driving the creation of quality leads. working with Account Executives in binding the client. Consistently acting to upgrade insurance market knowledge, staying on top of new products and policy changes. Collaborate with fellow team members by providing reception back up; answering incoming calls and connecting the caller to appropriate individual when needed. Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time! Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them. Ability to work well under pressure with minimum supervision in a collaborative team environment. Comprehensive and effective verbal/written communication skills. Excellent time management and organization skills with the ability to multi-task between a variety of tasks, projects, and deadlines. Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
Highly tech-savvy, with an ability to learn new systems, tools and processes. 1 to 2 years of experience in Auto insurance, ideally working in a brokerage environment. FOI & IWS Certification required. Level 1 licensing considered a strong asset for the role. CAIB, CIP or CRM designations considered an asset for the role. Knowledge of EPIC an asset.