Client Success Coordinator

At Wilsons Security, we pride ourselves on delivering professional security and life safety solutions while ensuring an exceptional customer experience. If you are passionate about customer service, technology, and problem-solving, this could be the perfect opportunity for you! Apply to join our team as a Client Success Coordinator! You'll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.

The Role:

• Deliver outstanding customer service via phone and email communication
• Troubleshoot an array of security products and services
• Documentation of work orders, service reports and client interactions
• Update client accounts
• Coordinate service appointments, and manage and maintain service schedules
• Work closely with other departments to address client inquiries in a timely manner
• Order, receive, and distribute parts in the warehouse
• Work closely with vendors and suppliers to facilitate product procurement
• Conduct inventory counts and maintain accurate inventory records, monitor stock levels
• Fulfill office needs, including cutting/duplicating keys utilizing key cutting machines, and building cores
• Maintain the office environment and perform general office administrative duties, including safety inspections and ordering office supplies
• Other duties as required

Qualifications:

• Proficiency in software applications including Microsoft Office, CRM platforms, and inventory management systems.
• Strong written and verbal communication skills.
• Minimum of 3 years of experience in customer service, with proven ability to resolve issues effectively.
• Interest in technology and demonstrated ability to troubleshoot basic technical issues.
• Experience with inventory management is considered an asset.
• High level of accuracy and attention to detail in all tasks.
• Excellent organizational and time management skills.
• Self-motivated and able to work independently, while also being a collaborative team player.

This is a full-time permanent position with an attractive compensation package including benefits, pension matching, and other employee incentives. This is an in-office role located in Fredericton, New Brunswick.

If you are interested in this position and meet the above criteria, please apply! We thank all applicants who show interest in our organization.

Work With Us

Wilsons Security is redefining security for home and business owners across Canada with a forward-thinking mentality. We are able to provide clients with solutions that protect their loved ones and their investments. We also offer integrated home automation, energy management solutions, and innovative new smart connect systems for making the most out of your home technology. Recently we've expanded to provide our clients extra peace of mind and independence through interactive Wellness systems that help keep senior loved ones safe at home longer. We're always looking for ways to bring our clients superior value and service. We’re your trusted local experts.

Wilson Fuel Co. Ltd has been recognized as one of Canada’s 50 Best Managed Companies.