Posted last month
Client Success Manager (R-20026)
@ Dun & Bradstreet
Ontario
Overview
Dun & Bradstreet is hiring a full-time Client Success Manager to serve as the single post-sales point of contact for customers. The role coordinates internal teams to deliver contracted products, meet SLAs and KPIs, and support sales account executives. Candidates need a bachelor's degree and 5+ years of sales, client service or account management experience.
Pay:
$70,900–$119,100 a year
Responsibilities:
- Serve as single post-sales point of contact for customers
- Coordinate internal teams for delivery, onboarding and training
- Document customer use cases, KPIs and product adoption
- Ensure contracted SLAs and KPIs are met or exceeded
- Support account executives with contracts, forecasting and negotiation
Requirements summary:
- Bachelor's degree and 5+ years in sales or client service
- Knowledge of enterprise product sets
- Strong written and verbal communication
- 1-2 years of project management experience
- Familiarity with SFDC, BI portal and usage reporting systems
Tools & skills
Source and dates
Employer career site / ATS feed · lever
- Employer posting date
- 2026-10-06
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Dun & Bradstreet
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Leading global provider of business decisioning data and analytics, enabling companies to improve business performance.
Full company description
Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance. Dun & Bradstreet’s Data Cloud fuels solutions and delivers insights that empower customers to accelerate revenue, lower cost, mitigate risk, and transform their businesses. Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity. For more information on Dun & Bradstreet, please visit www.dnb.com.
- LinkedIn followers
- 337,374
- People associated on LinkedIn
- 5,769
- Reported office locations
- 5335 Gate Parkway, Jacksonville, FL 32256, US
- Melbourne, AU
- Vienna, AT
- Brussels, BE
- Sarajevo, BA
- Beijing, CN
- Shenzhen, CN
- Changsha, CN
- Shanghai, CN
- Hainan Island, CN
- Zagreb, HR
- Prague, CZ
- Aarhus, DK
- Copenhagen, DK
- Tallinn, EE
- Helsinki, FI
- Darmstadt, DE
- Dusseldorf, DE
- Hamburg, DE
- Munich, DE
- Kwun Tong, HK
- Budapest, HU
- Ahmedabad, IN
- Bengaluru, IN
- Mumbai, IN
- New Delhi, IN
- Chennai, IN
- Hyderabad, IN
- Kolkata, IN
- Dublin, IE
- Milan, IT
- Tokyo, JP
- Riga, LV
- Kualalumpur, MY
- Rotterdam, NL
- Oslo, NO
- Warsaw, PL
- Belgrade, RS
- Singapore, SG
- Trencin, SK
- Ljubljana, SI
- Gothenburg, SE
- Ostersund, SE
- Solna, SE
- Taipei, TW
- London, GB
- Boca Raton, US
- Florham Park, US
- New York, US
- Center Valley, US
- Austin, US
- Business categories
- Health Diagnostics
- Hospital
- Health Care
- Consulting
- Data Management
- Software
- Enterprise Software
- Supply Chain Management
- B2B
- Medical
- Other recorded names
- Dun & Bradstreet
- Specialties
- Finance
- Credit & Risk
- Marketing & Sales
- Data Management & Analytics
- Supply Management
- Compliance
- data
- business performance
- third party risk
- marketing
- sales
- master data
- small business
- enterprise
- and fortune 500
- Profile identifies a recruitment agency
- No
- Reported total investment
- 375,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance. Dun & Bradstreet’s Data Cloud fuels solutions and delivers insights that empower customers to accelerate revenue, lower cost, mitigate risk, and transform their businesses. Since 1841, companies of every size have relied on Dun & Bradstreet to help them…
| Field | Value |
|---|---|
| Industry | Information Services |
| Company size | 5,001-10,000 employees |
| Headquarters | Jacksonville, FL |
| Organization type | Public Company |
| Specialties | FinanceCredit & RiskMarketing & SalesData Management & AnalyticsSupply ManagementCompliancedatabusiness performancethird party riskmarketing |
| Open jobs on Jobsy | 1 |
| View page |
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
Essential Key Responsibilities
- Single post-sales support point of contact for customers for value & impact conversations.
- Coordinate (quarterback) with appropriate internal teams for as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service).
- Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization/Process Flow.
- Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.)
- Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded.
- Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical Implementation Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed. Help promote attendance to Industry Knowledge sessions when available.
- Responsible and available as backup to Sales AE’s, SR. CSM’s and other CSM’s with contract management, forecasting and negotiation as needed. Additional skill sets with Finance Solutions product certifications and ability to “demo” products as needed with customers directly
Education & Experience
- Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems
- Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions.
- Strong written and verbal communication skills
- Ability to document at a high level a Process Review and/or Process Map and 1-2 years of project management skills
- Understands Personas of CFO, CPO, CCO and CMO
- Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience
This position is to fill an existing vacancy.
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All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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