Clinical Coordinator

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of Vacancies: 1
New or Replacement Position: Replacement (Maternity Leave Coverage)
Site: Princess Margaret Cancer Centre
Department: Wallace McCain Centre for Pancreatic Cancer Clinic
Reports to: Clinical Service Manager
Salary Range: $41.25 - $51.56 per hour
Hours: 37.5 hours per week
Shifts: Monday to Friday
Status: Temporary Full-Time (14 months months)
Closing Date: November 13, 2026

Position Summary

The Wallace McCain Centre for Pancreatic Cancer is a multidisciplinary rapid diagnostic and complex care program that sees over 500 new patients annually. The team includes physicians, dedicated administrative support, nurses, allied health professionals and research staff. The Centre supports patients at Princess Margaret Cancer Centre/UHN and collaborates with community healthcare providers across Canada.

As an integral member of the Wallace McCain Centre, the Clinical Coordinator supports the clinical operations, coordination and ongoing development of the program. The role is responsible for triaging and coordinating new patient referrals, facilitating the weekly multidisciplinary case conference (MCC), coordinating clinic schedules and clinical fellow assignments, and supporting timely, coordinated and patient-centred care.

Working closely with the multidisciplinary team, the Clinical Coordinator provides clinical workflow leadership and supervises dedicated administrative support to ensure effective clinic operations, continuity of care and a positive patient experience. The role also identifies opportunities to improve clinical processes, access, coordination and the overall patient journey.

The coordinator will work primarily within the McCain Clinic’s weekly multidisciplinary workflow, supporting coordination across medical oncology, surgical oncology, radiology, research and other clinical services.

Duties

• Review relevant clinical information, including imaging, pathology, molecular profiling, and medical records, to support referral triage and coordination.
• Triage new referrals in collaboration with the McCain team, applying established program criteria to prioritize referrals and support decisions regarding acceptance, redirection, or decline.
• Coordinate next steps with medical oncology, surgical oncology, and research teams, as appropriate.
• Coordinate patients throughout the referral and assessment process, including appointments, diagnostic investigations, referrals, and follow-up on outstanding items.
• Maintain referral tracking systems and waitlists, monitoring referral status, outstanding investigations, and follow-up actions to support timely assessment and continuity of care.
• In collaboration with the rotating physician, flag new referrals for potential clinical trial eligibility during the initial referral review and triage process, and communicate potential eligibility to the appropriate clinical trials team for further assessment.
• Coordinate required diagnostic investigations for new clinic patients, including bloodwork, CT scans, MRI scans, and other tests as clinically indicated; facilitate ordering by appropriately authorized clinicians and ensure results are available for clinical assessment and multidisciplinary review.
• Serve as a consistent point of contact for patients and referring providers, supporting communication and navigation throughout the McCain Clinic pathway.
• Communicate referral status, next steps, and relevant clinical information with patients, referring providers, and members of the care team.
• Identify and escalate urgent or clinically relevant concerns to the appropriate member of the care team and support timely follow-up.
• Support preparation and coordination of patient cases for the weekly multidisciplinary case conference (MCC), including identifying appropriate cases, ensuring required clinical information is available, and documenting recommendations and outcomes.
• Coordinate approximately 15 MCC cases per week, tracking cases through the referral, review, and follow-up process.
• Maintain accurate, timely, and complete referral and clinical documentation.
• Supervise and provide day-to-day workflow direction to the dedicated McCain administrative assistant, ensuring clinic, referral, scheduling, and MCC processes are coordinated effectively and administrative priorities are addressed.
• Coordinate clinic schedules, maintain the clinical roster, and assign clinical fellows to clinic activities, ensuring appropriate scheduling, allocation of responsibilities, and coverage in collaboration with the clinical team.
• Monitor and report program data and operational indicators related to referral volumes, triage decisions, access to care, MCC processes, and timeliness of assessment, identifying trends and opportunities for quality improvement.
• Support adherence to established clinical workflows, program procedures, and guidelines, identifying gaps and coordinating follow-up actions to promote consistent care delivery, patient safety, and quality improvement.
• Contribute to the ongoing development and improvement of the McCain clinical program by identifying opportunities to improve workflows, operational efficiency, access to care, and coordination across multidisciplinary services.
• Promote a positive, patient-centred experience by identifying barriers throughout the patient journey and implementing or recommending improvements to communication, navigation, timeliness of appointments, and continuity of care.
• Collaborate with the Director and multidisciplinary team to identify evolving program needs, address operational challenges, and develop and implement processes that support sustainable growth and high-quality patient care.
• Act as an initial point of contact for operational concerns and communication issues involving patients, referring providers, and multidisciplinary team members, facilitating resolution where appropriate and escalating issues to the appropriate physician or manager as needed.
• Perform other related duties consistent with the role, as assigned.

Qualifications

• At minimum, completion of a Bachelor’s degree, or recognized equivalent, and current certificate of competence (licensure/registration) from a college legislated under the Regulated Health Professions Act, required.
  • This may include: registered nurse, physician assistant, nurse practitioner or regulated allied health professional.

• Minimum of 3 (three) years of relevant clinical experience

• Previous experience in oncology preferred; experience in pancreatic or hepatobiliary cancer care, or in a referral/intake, navigation or coordination role, an asset

• Ability to review and interpret clinical information, including imaging, pathology and molecular profiling reports, to support referral triage

• Familiarity with clinical trials and eligibility screening an asset

• Demonstrated knowledge and ability to plan, implement and evaluate patient care within one’s professional scope of practice

• Autonomous clinical critical thinking ability, including the ability to recognize and escalate urgent clinical concerns

• Excellent organizational and time management skills required, with the ability to track multiple cases and outstanding items across a weekly workflow

• Excellent interpersonal, verbal and written communication skills required, with experience communicating with patients, families and referring providers

• Experience working within a multidisciplinary team environment

• Attention to detail and meticulous documentation practice

• Strong analytical and problem solving skills

• Ability to set priorities and work independently with accuracy in a dynamic environment

• Proficiency with MS Office software - Word, Excel and PowerPoint preferred

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

· Competitive offer packages
· Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
· Close access to Transit and UHN shuttle service
· A flexible work environment
· Opportunities for development and promotions within a large organization
· Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
· Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.