Clinical Coordinator (RN), Connected Care

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Connected Care Clinical Hub at UHN

The Connected Care Clinical Hub focuses on delivering a virtual and in-person integrated care experience for patients and their caregivers. Our goal is to reduce unnecessary hospital visits, improve patient satisfaction and experience, and improve health outcomes by following the patient throughout the transitional period of their journey, including supporting individuals in staying at home or as close to home as possible. This clinic currently provides transitional care for patients living with diabetes, chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF), COVID and other respiratory illnesses (including therapeutic treatments) and will expand to other chronic diseases. The clinic serves as an integration hub for the community to support primary, home and community care providers.

Job Description

Union: Non-Union
Number of vacancies: 2
New or Replacement Position: New
Site: Toronto Western Hospital
Department: Connected care
Reports to: Manager, Connected Care Hub
Salary Range: $75,075 to $93,839 per year
Hours: 37.5 hours per week
Shifts: Monday to Friday
Status: Permanent Full-Time
Closing Date: November 20, 2026

Position Summary

As a member of the Connected Care Clinical Hub, and working within an interdisciplinary team, the responsibilities of the Clinical Coordinator (RN), include: utilizing and applying current specialized knowledge and expertise on recent advances in nursing practice to facilitate the effective management of clinical activities, the coordination of patient care across the continuum and continuity in patient care management; performing patient care responsibilities; performing teaching/educational responsibilities; participating actively in Quality Improvement initiatives; participating in academic and research activities/projects; performing administrative responsibilities; performing cross-functional and/or other duties consistent with the job classification, as assigned or requested. This individual will report to the Manager of the Connected Care Clinical Hub.

Duties

• Using advanced clinical judgment skills with a focus on chronic disease management, such as diabetes and COPD, and facilitates the patient’s journey through the various medical services at UHN
• Supports COVID-19, Flu, and RSV throughout the respiratory season
• Implementing organizational initiatives regarding quality improvements and program development; planning, organizing, directing, coordinating clinical activities related to patient care
• Coordination and monitoring of the patient journey to effectively manage patient expectations and requests to support the plan of care.
• Acting as a clinical resource for patients by providing information based on clinical knowledge and theory/practice related to clients with complex health care needs
• Consult with and engage appropriate staff members including nurse practitioners and physicians. Consult policies, guidelines and others to determine course of patient’s journey
• Develop and maintain fundamental strong relationships with patients/families, external partners and other stakeholders by consulting, problem solving cases and providing ongoing clinical direction.
• Contributes to personal and staff development by promoting and ensuring a supportive/collaborative learning environment within the service(s) are based on the principles of adult learning and practice standards for clinicians, and other staff.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner.

Qualifications

• Bachelors of Science Degree in Nursing
• Completion of a recognized masters degree nursing program preferred
• Certificate of competency (licensure) from the College of Nurses of Ontario
• Completion of Basic Cardiac Life Support (B.C.L.S.) program, Level II Rescuer certification
• Certified Diabetes Educator (CDE) designation preferred
• Five (5) of more years of relevant experience, experience working in an advanced Clinical practice role preferred
• Experience in general internal medicine, chronic disease management (such as diabetes, COPD, and/or CHF), respirology or primary care is an asset
• Effective organizational, interpersonal and communication skills
• Excellent decision-making and problem-solving skills
• Excellent time management skills
• Excellent teaching skills with the ability to teach one-on-one and/or groups
• Ability to function collaboratively within a multi-disciplinary team and/or independently
• Ability to work in a self-directed manner
• Demonstrated awareness of and adherence to professional and ethical standards
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand
• Proficient use of computer, software, and peripheral equipment, i.e., Windows, MS Office, MS Mail/Outlook, MS Project
• Proven ability to adapt to a fast-paced, dynamic environment
• Research experience preferred

Professional Affiliations/Memberships:

• Membership in relevant Ontario College of Health-Related Discipline required
• Membership in relevant professional agencies and associations preferred

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.