Posted 2 months ago
Clinical Patient Advisor
@ LASIK MD
Calgary, Alberta
Overview
LASIK MD, an affiliated entity of Vision Group, is hiring a full-time Patient Engagement and Retention Specialist (Clinical Counselor) in Calgary. The role meets patients after pre-operative assessments, explains vision correction options, pricing and logistics, and runs follow-up to secure surgery. Hours are about 32 per week, with weekday daytime shifts and occasional Saturdays, and a bonus is offered.
Responsibilities:
- Meet prospective patients after pre-operative assessments
- Explain vision correction options, benefits and costs
- Guide pricing, payment and surgery booking
- Maintain accurate patient records
- Conduct personalized patient follow-ups
Requirements summary:
- Customer service or retention experience in a relevant industry
- Account management or sales experience an asset
- Excellent communication skills in English
- Organized, results-oriented and self-disciplined
- Flexible schedule Monday to Friday 8am-4pm and occasional Saturdays
- Flexibility between Calgary LASIK MD and TLC locations
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-09-01
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 32 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
LASIK MD
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
LASIK MD is a leading provider of laser vision correction, with over 40 locations in Canada. LASIK MD was founded in 2001 by Dr. Mark Cohen and Dr. Avi Wallerstein. The first clinics opened in Toronto and Montreal, and by 2006, LASIK MD had opened clinics in Ottawa, Calgary, and Vancouver. Today, from our head office in Montreal, LASIK MD is a national provider of laser vision correction employing over 700 employees. To date, LASIK MD surgeons have collectively performed over 750,000 laser vision correction procedures, and perform more than 75,000 per year in Canada. This represents over 50% of the national yearly total. LASIK MD has been awarded the designation of “One of Canada’s 50 Best Managed Companies” for the last four years running. Drs. Cohen and Wallerstein also received the Ernst & Young 2008 Entrepreneur of the Year Award in the professional/financial services category and a National Citation in honour of Service Excellence. For more information, visit http://www.lasikmd.com/careers
- LinkedIn followers
- 8,070
- People associated on LinkedIn
- 436
- Reported office locations
- 1180 Drummond, Montreal, Quebec H3B 4W8, CA
- Other recorded names
- Clinique du Parc
- LASIK MD
- Specialties
- Laser vision correction
- laser eye surgery
- optometry
- ophthalmology
- and LASIK
- Profile identifies a recruitment agency
- No
LASIK MD is a leading provider of laser vision correction, with over 40 locations in Canada. LASIK MD was founded in 2001 by Dr. Mark Cohen and Dr. Avi Wallerstein. The first clinics opened in Toronto and Montreal, and by 2006, LASIK MD had opened clinics in Ottawa, Calgary, and Vancouver. Today, from our head office in Montreal, LASIK MD is a national provider of laser vision correction employing over 700…
| Field | Value |
|---|---|
| Industry | Medical Practices |
| Company size | 501-1,000 employees |
| Headquarters | Montreal, Quebec |
| Organization type | Privately Held |
| Specialties | Laser vision correctionlaser eye surgeryoptometryophthalmologyand LASIK |
| Open jobs on Jobsy | 50 |
| View page |
See if you are our next:
PATIENT ENGAGEMENT & RETENTION SPECIALIST (CLINICAL COUNSELOR) | Calgary, AB
Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
A look at your benefits
- You are eligible to receive a bonus.
- You have a permanent full-time position (32hrs p/week). Please note that weekly hours are based on operational needs, may vary, and are not guaranteed.
- You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
- You benefit from group insurance, telemedicine & RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.
Your tasks at a glance
- You support patients throughout their journey, play a key role in their decision-making process, and contribute to clinic growth.
- You meet with prospective patients immediately following their pre-operative assessment and clarify information received from the medical team.
- You serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
- You clearly and transparently present vision correction options, benefits, and financial aspects.
- You help patients navigate their decision with clarity, compassion, and confidence while adapting your communication to their mindset, concerns, and motivations.
- You guide patients through pricing options and payment methods, book surgery dates, and coordinate logistics.
- You maintain accurate patient records and ensure compliance with all required standards.
- You maintain a high rate of patient follow-through to treatment through trust-building strategies and proactive, personalized follow-ups.
- You record short, personalized video messages, voice messages, or calls as reminders or warm touchpoints to improve treatment follow-through, as required.
- You support the organization’s Risk Management program by identifying and promptly reporting patient safety concerns, incidents, or potential risks to clinic management, to assist in the organization’s overall efforts to identify, report, and mitigate risks.
A clear view of your assets
- You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
- Your experience as an account manager or sales representative is considered an asset.
- You have the desire to succeed while helping customers achieve their goals.
- You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
- You have excellent communication skills in English (written & language proficiency).
- Schedule: You have flexible work availability from Monday to Friday (between 8:00 am - 4:00 pm), as well as occasional Saturdays.
- Required flexibility: You have flexibility to be scheduled between our LASIK MD Calgary location & our TLC Laser Eye Centres location.
From our point of view
If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.
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