First seen by our source: 27 days ago
Clinical Patient Advisor
@ Groupe Vision
Surrey, British Columbia
Overview
LASIK MD, an affiliate of Vision Group, is hiring a Clinical Patient Advisor in Surrey, BC, on a permanent full-time basis of 32 to 40 hours a week. The role meets patients right after their pre-operative assessment, explains vision correction options and pricing, and books surgery dates. The posting states a wage of $22.16 to $28.18 an hour, a bonus eligibility, and a schedule of Monday to Friday plus alternating Saturdays, 8:00 a.m. to 4:00 p.m.
Pay:
$22.16–$28.18 an hour
Responsibilities:
- Meet prospective patients after pre-operative assessments and explain options
- Present vision correction options, benefits and pricing transparently
- Book surgery dates and coordinate logistics
- Maintain accurate patient records and compliance
- Follow up with personalized reminders to improve treatment follow-through
Requirements summary:
- Customer service or retention experience, ideally in a relevant industry
- Account manager or sales representative experience is an asset
- Excellent English communication skills, written and spoken
- Organized, results-oriented, with strong prioritization and time management
- Willing to travel to other clinics for training or work
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 36 |
| Schedule | day, weekends |
| Travel | air: none · ground: minimal |
| Work setting | Hospital or clinic, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Groupe Vision
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
OUR BRANDS: LASIK MD | TLC Laser Eye Centres | Cataract MD | London Eye Centre | King LASIK | Gimbel Eye Centre | Laservue | Prism Eye Institute | Eye Health MD | Institut de l'Oeil des Laurentides
- LinkedIn followers
- 6,219
- People associated on LinkedIn
- 803
- Reported office locations
- 1250 Boulevard René-Lévesque Ouest, 2710, Montreal, Quebec H3B 4W8, CA
- Business categories
- CRM
- Health Diagnostics
- Hospital
- Service Industry
- Health Care
- Clinical Trials
- Medical
- Eyewear
- Other recorded names
- Institut de l’oeil des Laurentides
- Vision Group
- Institut de la Cataracte
- Gimbel Eye Centre
- Oeil Santé MD
- Groupe Vision
- Specialties
- Laser vision correction
- CRM
- EMR
- ophthalmology
- optometry
- LASIK
- Refractive surgery
- and IOL vision correction
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
OUR BRANDS: LASIK MD | TLC Laser Eye Centres | Cataract MD | London Eye Centre | King LASIK | Gimbel Eye Centre | Laservue | Prism Eye Institute | Eye Health MD | Institut de l'Oeil des Laurentides
| Field | Value |
|---|---|
| Industry | Medical Practices |
| Company size | 1,001-5,000 employees |
| Headquarters | Montreal, Quebec |
| Organization type | Privately Held |
| Specialties | Laser vision correctionCRMEMRophthalmologyoptometryLASIKRefractive surgeryand IOL vision correction |
| Open jobs on Jobsy | 77 |
| View page |
Description
Poste chez LASIK MD
See if you are our next:
CLINICAL PATIENT ADVISOR (CLINICAL COUNSELOR) | Surrey, BC
Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
The wage range for this role is between $22.16 - $28.18/hr.
A look at your benefits
- You are eligible to receive a bonus.
- You have a permanent full-time position (32hrs - 40hrs p/week). Please note that weekly hours are based on operational needs, may vary, and are not guaranteed.
- You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
- You benefit from group insurance, telemedicine & RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.
Your tasks at a glance
- You support patients throughout their journey, play a key role in their decision-making process, and contribute to clinic growth.
- You meet with prospective patients immediately following their pre-operative assessment and clarify information received from the medical team.
- You serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
- You clearly and transparently present vision correction options, benefits, and financial aspects.
- You help patients navigate their decision with clarity, compassion, and confidence while adapting your communication to their mindset, concerns, and motivations.
- You guide patients through pricing options and payment methods, book surgery dates, and coordinate logistics.
- You maintain accurate patient records and ensure compliance with all required standards.
- You maintain a high rate of patient follow-through to treatment through trust-building strategies and proactive, personalized follow-ups.
- You record short, personalized video messages, voice messages, or calls as reminders or warm touchpoints to improve treatment follow-through, as required.
- You support the organization’s Risk Management program by identifying and promptly reporting patient safety concerns, incidents, or potential risks to clinic management, to assist in the organization’s overall efforts to identify, report, and mitigate risks.
A clear view of your assets
- You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
- Your experience as an account manager or sales representative is considered an asset.
- You have the desire to succeed while helping customers achieve their goals.
- You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
- You have excellent communication skills in English (written & language proficiency).
- You are comfortable traveling to other clinics for training (and/or) work (expenses covered by Vision Group).
- You have availability to work the following schedule: Monday to Friday from 8:00 a.m. to 4:00 p.m., as well as Saturdays from 8:00 a.m. to 4:00 p.m., with Mondays and Saturdays alternating.
From our point of view
If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.
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