COLLECTION AGENT

What if your next job opened the door to new possibilities?

At Novatech, every day is a chance to step into a world of innovation, collaboration and pride results in what we do.

Looking to grow in a stimulating, human-focused and supportive environment where your ideas matter and your ambitions come to life?

Here, who you are and what you do really matter.

Under the supervision of the Director, Credit and Collections, the incumbent is responsible for monitoring customer accounts, optimizing cash collections, and contributing to the overall performance of the collection cycle at Novatech Group. Working closely with internal teams and customers, they help foster long-term business relationships while protecting the company’s interests.

What we offer:

• Temporary position with potential for permanent employment

• Hybrid work opportunities (3 days in the office);
• The chance to get involved in a variety of continuous improvement projects;
• The opportunity to be part of a close-knit team that supports one another;
• A workplace where you can grow and learn;
• A people-centered management approach.

The challenges we have for you:

• Monitor overdue customer accounts and coordinate collection activities;
• Communicate with customers by phone and email to ensure payments are received within established deadlines;
• Maintain rigorous follow-up on payment arrangements and payment commitments;
• Identify, document, and escalate billing disputes or issues to the appropriate stakeholders;
• Collaborate closely with Sales, Customer Service, and Accounting teams to resolve issues efficiently;
• Perform account reconciliations and make necessary adjustments;
• Ensure compliance with internal credit and collection policies and procedures.

Are you recognized for your attention to detail, organizational skills, and ability to handle sensitive situations with diplomacy? This opportunity is for you!

The profile we are looking for:

• 3 to 5 years of experience in collections, credit, or accounts receivable management;
• Strong negotiation, persuasion, and problem-solving skills;
• Sound judgment, strong attention to detail, and the ability to effectively manage priorities;
• Ability to manage multiple files simultaneously in a fast-paced environment;
• Excellent communication and collaboration skills;
• Proficiency in Excel (VLOOKUP, Pivot Tables) and Outlook;
• Experience with an ERP system is considered an asset.

Bilingualism

English proficiency is required for this position due to frequent written and verbal communications with our teams in Ontario and the United States. Following an assessment of the role, these responsibilities cannot be reassigned to other members of the team.

Ready to take the next step in your career and be part of something meaningful?

Choosing Novatech, it is giving yourself the opportunity to develop at the pace of a dynamic, innovative and human company, where pleasure and good humor rub shoulders with passion of the product.

Here, your ideas and expertise pave the way for great achievements.

There’s a whole world behind our expertise. The only thing missing is you.

->-> About Novatech

Founded in 1982, Novatech is a leading Canadian manufacturer in the door and doorglass industry. With over 1,500 employees, 16 plants and 5 distribution centers across North America, we provide innovative and durable solutions for the residential, commercial and institutional markets. Novatech has proudly been recognized as one of Canada's Best Managed Companies.