Posted yesterday
Community Coordinator - Warranty
@ Mattamy Homes
Calgary, Alberta
Overview
Mattamy Homes is hiring a full-time Community Coordinator, Warranty in Calgary, Alberta, reporting to the Manager, Warranty Services. The role delivers customer service to homeowners, trade partners and staff while handling office administration, scheduling and warranty service requests.
Responsibilities:
- Answer calls and route messages and emails
- Schedule homeowner visits and service appointments
- Coordinate work orders with trades and obtain sign-offs
- Maintain warranty service records in JD Edwards
- Prepare reports, purchase order logs and payroll
Requirements summary:
- Minimum 2 years office administration experience required
- Diploma in administration an asset
- Strong Microsoft Word, Excel and Outlook skills
- Excellent organization and deadline management
- Strong customer service and communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | College diploma (preferred) |
| Fields of study | Administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mattamy Homes
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
Mattamy Homes is the largest family-owned homebuilder in North America, with more than 47 years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the United States, the company is represented in 11 markets – Charlotte, Raleigh, Dallas, Phoenix, Tucson, Jacksonville, Orlando (where its US head office is located), Tampa, Sarasota, Naples and Southeast Florida. In Canada, its communities stretch across the Greater Toronto Area, Ottawa, Calgary and Edmonton.
- LinkedIn followers
- 75,979
- People associated on LinkedIn
- 1,970
- Reported office locations
- 6696 Financial Dr, Mississauga, Ontario L5N 7J6, CA
- 4901 Vineland Rd, Orlando, FL 32811, US
- 50 Hines Rd, Ottawa, ON K2K 2M5, CA
- 2583 29 St NE, Calgary, AB T1Y 7B5, CA
- 9231 28 Ave NW, Edmonton, AB T6N 1N1, CA
- 4107 Crescent Park Dr, Riverview, FL 33578, US
- 9200 E Pima Center Pkwy, Scottsdale, AZ 85258, US
- 3561 E Sunrise Dr, Tucson, AZ 85718, US
- 7800 Belfort Pkwy, Jacksonville, FL 32256, US
- 1210 Trinity Rd, Raleigh, NC 27607, US
- 2127 Ayrsley Town Blvd, Charlotte, NC 28273, US
- 2500 Quantum Lakes Dr, Boynton Beach, FL 33426, US
- 1800 Valley View Ln, Suite 480, Farmers Branch, Texas 75234, US
- 3300 Bloor St W, Toronto, Ontario M8X 2X2, CA
- Business categories
- Construction
- Residential
- Real Estate
- Other recorded names
- Mattamy Homes
- Specialties
- New homes
- Real estate development
- Land acquisition
- Land development
- Architecture
- Construction
- Purchasing
- Customer care
- Design services
- High rise
- and Urban development
- Profile identifies a recruitment agency
- No
- Reported total investment
- 728,873,863
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Mattamy Homes is the largest family-owned homebuilder in North America, with more than 47 years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the United States, the company is represented in 11 markets – Charlotte, Raleigh, Dallas, Phoenix, Tucson, Jacksonville, Orlando (where its US head office is located), Tampa…
| Field | Value |
|---|---|
| Industry | Real Estate |
| Company size | 1,001-5,000 employees |
| Headquarters | Mississauga, Ontario |
| Organization type | Privately Held |
| Year founded | 1978 |
| Specialties | New homesReal estate developmentLand acquisitionLand developmentArchitectureConstructionPurchasingCustomer careDesign servicesHigh rise |
| Open jobs on Jobsy | 36 |
| View page |
Location: | Calgary, Alberta |
Company: | Mattamy Homes Canada |
Department: | Warranty Services |
Employment Type: | Full-Time |
Reports to: | Manager, Warranty Services |
When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.
Learn more about what makes working at Mattamy special and our award-winning culture.
What we offer
As the Community Coordinator, Warranty, you will strive to provide The Best Homeowner Experience in delivering exceptional customer service to Mattamy homeowners, trade partners and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner.
What you’ll do
- Answer all telephone calls and respond to homeowner telephone inquiries includes taking detailed messages and distributing to appropriate personnel.
- Respond and/or sort & distribute all incoming emails, couriers and mail to the appropriate individual daily.
- Coordinate and schedule homeowner visits (30-day, yearend, etc.) and contact homeowners to remind them of their scheduled appointments. Follow up to ensure homeowner satisfaction with completed work.
- Update homeowners on outstanding work and explain maintenance and warranty coverage.
- Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk-ins.
- Research homeowner inquiries or concerns.
- Prepare, print and monitor reports for review by the Warranty Service Manager.
- Maintain all warranty service requests in JD Edwards (coordinate all documentation of lists including sign-offs and updating in computer system).
- Work very closely with service technicians to schedule service appointments and assist with their service calls and completions.
- Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners. Follow up on work orders to trades.
- Prepare and maintain logs for purchase orders & back charge notices.
- Assist Warranty Service Manager with written correspondence to homeowners.
- Maintain office supplies and organize and maintain office files.
- Collect timesheets, prepare payroll and submit to head office.
What you bring
- Diploma in Administration or a suitable combination of work experience and education is an asset
- A minimum of 2 years office administration experience is required
- Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook
- Excellent organizational skills with the ability to recognize and meet deadlines in a fast-paced work environment
- Exceptional interpersonal / customer service skills in dealing effectively with the public/homeowners
- Ability to set priorities, meet deadlines and manage variable workloads
- Excellent communication skills – both verbal and written
- Self-motivated with ability to work well in a very close-knit team-oriented environment
Bonus points
- Experience in residential construction
We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.
Who we are
Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.
Be yourself. We want it that way.
At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.
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