Posted 17 days ago
Constituent Advocate
@ House of Commons (Canada) / Chambre des communes (Canada)
Sidney, British Columbia
Overview
The office of Elizabeth May, MP for Saanich-Gulf Islands, is hiring a full-time Constituent Advocate to help constituents resolve federal service issues. The role manages individual casework with agencies such as Canada Revenue Agency, Immigration Canada and Service Canada, and supports the Member with research and events. The posting cites generous paid time off and medical and dental benefits.
Responsibilities:
- Manage and resolve constituency cases from intake to closure
- Track communications with constituents, ministers' offices and Service Canada
- Perform research for the Member and resolve constituent concerns
- Assist the Member with special projects and events
- Provide phone and reception support
Requirements summary:
- Experience in social work; a post-secondary degree in social work is an asset
- Strong interpersonal skills and experience settling client conflicts
- Familiarity with Revenue Canada, Immigration Canada and Service Canada
- Knowledge of local issues in Saanich-Gulf Islands and Vancouver Island
- Proficiency in Microsoft Office; CRM experience an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Social & community services |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Social work |
| Perks mentioned | Generous paid time off |
Summary and details written by AI from the posting; the employer’s posting is the authority.
House of Commons (Canada) / Chambre des communes (Canada)
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Work at the heart of democracy / Travaillez au cœur de la démocratie.
Full company description
The House of Commons is committed to help you realize your full potential. The House of Commons Administration provides Members of Parliament with services, infrastructure and advice to help them carry out their work on Parliament Hill and in their constituencies. This includes producing the House of Commons’ daily publications, providing technological connectivity to Members, and ensuring the Parliamentary Precinct is secure and equipped to accommodate a number of different activities. To view all our current job opportunities or add your name to the resumé bank, browse through the House of Commons Career Portal. La Chambre des communes s’engage à vous aider à réaliser votre plein potentiel. L’Administration de la Chambre des communes fournit aux députés les services, l’infrastructure et les conseils dont ils ont besoin pour accomplir leur travail sur la Colline du Parlement et dans leur circonscription. Entre autres activités, l’Administration produit les publications quotidiennes de la Chambre des communes, fournit aux députés la connectivité technologique nécessaire et s’assure que la Cité parlementaire est sécuritaire et convenablement outillée pour permettre la tenue de différentes activités. Pour consulter toutes les possibilités d’emploi actuelles ou ajouter votre nom à la banque de CV, parcourez le Portail carrières de la Chambre des communes.
- LinkedIn followers
- 65,991
- People associated on LinkedIn
- 2,673
- Reported office locations
- Parliament Hill / Colline du Parlement, Ottawa, Ontario, CA
- Business categories
- Politics
- Communities
- Government
- Other recorded names
- House of Commons (Canada) / Chambre des communes (Canada)
- House of Commons of Canada Chambre des communes du Canada
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The House of Commons is committed to help you realize your full potential. The House of Commons Administration provides Members of Parliament with services, infrastructure and advice to help them carry out their work on Parliament Hill and in their constituencies. This includes producing the House of Commons’ daily publications, providing technological connectivity to Members, and ensuring the Parliamentary…
| Field | Value |
|---|---|
| Industry | Legislative Offices |
| Company size | 1,001-5,000 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Government Agency |
| Open jobs on Jobsy | 42 |
| View page |
Job Description
The office of Elizabeth May, Member of Parliament for Saanich-Gulf Islands is currently seeking a qualified candidate to fill the Constituent Advocate position.
- Primary focus is managing and solving constituency cases:
- Receives request from Constituent and follow up with an in-person meeting to assess needs;
- Sets up a file for Constituent and inform Member (potentially set up meeting time for member and Constituent);
- Takes action on Constituent concerns;
- Track and document all communications related to the file (with Constituent, Minister offices and with Service Canada);
- Keeps Constituent up to date on developments. - Performs research as needed by Member and for the purpose of resolving constituency concerns/issues.
- Assists Member as needed for special projects (events).
- Assists with phones and reception duties if needed.
About the role:
The Constituent Advocates have a primary responsibility to support and assist Constituents with access to federal services such as Canada Revenue Agency, Immigration Canada, Service Canada (re: Employment, Federal Funding)
Top reasons to apply:
Join Elizabeth May’s team if you enjoy helping people. Constituents require help navigating federal bureaucracy with important personal matters, often time sensitive. The work is rewarding and meaningful. The team is professional and experienced. We offer generous paid time off and provide a flexible and supportive work environment. Medical and Dental benefits included.
Qualifications
- Experience in field of social work. A post-secondary degree in social work will be an asset.
- Strong interpersonal skills, experience working with clients to settle conflicts.
- Familiarity in navigating Federal agencies such as Revenue Canada, Immigration Canada, Service Canada.
- Familiarity with local issues of the Saanich-Gulf Island, Vancouver Island.
- Experience at working both independently and in a team-oriented, collaborative environment is essential.
- Ability to handle, and to conform to changes in casework; respond quickly to urgent cases. A strong sense of urgency.
- Capable of working under pressure in a fast-paced environment.
- Good computer skills in Microsoft Office, CRM software experience is not required but will be an asset.
Additional Information
Members of Parliament are individual employers who are responsible for recruiting, hiring and managing the employees who help them carry out their parliamentary duties. Operational requirements vary from one MP's office to another.
If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].
We thank all candidates for their application. Only selected candidates will be contacted for next steps.
This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.
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