Consumer Care Expert

@ Spinrite

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Ontario

RemoteFull-time3+ years experience

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SIGNALS

Overview

Spinrite is hiring a Consumer Care Expert to support consumers across phone, email, mail, social media and AI-assisted channels. The role resolves knitting and crochet pattern questions, guides product choices, handles orders and refunds, and documents interactions. The posting states a salary range of $36,000 to $40,000 USD.

Responsibilities:

Manage consumer inquiries across phone, email, mail, social and AI channels
Resolve knitting and crochet pattern questions with pattern designers
Guide consumers to Spinrite products on Yarnspirations.com and in stores
Diagnose product quality concerns and support orders and refunds
Document interactions in Salesforce Service Cloud

Requirements summary:

3 to 4 years of consumer care or customer service experience
5+ years of hands-on knitting and crochet experience
Typing speed of 50+ WPM on live calls
Microsoft 365 skills including Word and Excel
Salesforce Service Cloud or similar platform experience

Tools & skills

Salesforce Service Cloud Microsoft 365 Microsoft Word Microsoft Excel Shopify

Source and dates

Employer career site / ATS feed · breezy

Employer posting date: 2026-09-15
First seen by our source: 2026-10-09
Source record updated: 2026-10-16

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

Seniority	Mid level
Department	Customer service
Experience	3+ years
Hours per week	40 (estimated)
Travel	air: none · ground: none
Work setting	Office
Position	Mostly sitting
Physical demands	physical low · computer high
Languages	English

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Spinrite

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Inspire making to enrich lives

Full company description

We are an inspiration and education-driven crafts company in the North American market. Bernat, Red Heart, Caron, Coats & Clark and Yarnspirations are our key brands, supporting brick and mortar and e-commerce sales channels. In 1952, Spinrite as it is known today was formed by our founder, David Hay. Over the years, we have grown significantly through organic and acquisition-based growth. Today, we are the largest marketer of craft yarns and consumer sewing thread in North America. Our core values are: 1. Creativity 2. Ownership 3. Teamwork 4. Integrity 5. Partnership 6. Make An Impact

LinkedIn followers: 9,186
People associated on LinkedIn: 353
Reported office locations: 320 Livingstone Ave. S., Listowel, ON N4W 3H3, CA
219 Dufferin Street, Unit 100B, Building A, Toronto, ON M6K 3J1, CA
1481 W. 2nd Street, Washington, NC 27889, US
2550 W Tyvola Rd, Suite 150, Charlotte, North Carolina 28217, US
Business categories: Small and Medium Businesses
Textiles
Manufacturing
Other recorded names: Spinrite
Specialties: yarn
crochet
knitting
crafts
sewing
textiles
distribution
manufacturing
innovation
consumer marketing
and thread
Profile identifies a recruitment agency: No
Reported total investment: 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.

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Field	Value
Industry	Textile Manufacturing
Company size	201-500 employees
Headquarters	Listowel, ON
Organization type	Privately Held
Year founded	1952
Specialties	yarncrochetknittingcraftssewingtextilesdistributionmanufacturinginnovationconsumer marketing
Open jobs on Jobsy	2
LinkedIn	View page

Job description

About the Consumer Care Expert

The Consumer Care Expert is a trusted frontline resource for Spinrite consumers. In this role, you will deliver knowledgeable, empathetic support across phone, email, mail, social media, and AI-assisted channels by providing helpful information, answering questions, and resolving issues for our consumers.

Duties and Responsibilities

Manage consumer inquiries across all supported channels in line with Spinrite service standards.
Resolve knitting and crochet pattern questions, provide clear guidance, and partner with pattern designers on complex issues.
Guide consumers to the right Spinrite products on Yarnspirations.com and in retail stores.
Diagnose and resolve product-quality concerns.
Support the end-to-end order experience, including placing and tracking orders, resolving issues, and processing refund requests.
Document every consumer interaction in Salesforce Service Cloud and maintain accurate records of product and pattern concerns.
Spot recurring questions, quality issues, and emerging trends, and share actionable insights with the appropriate teams.
Perform other duties as required. Qualifications:
Excellent written and verbal communication skills, with a calm, empathetic, and solutions-focused approach.
Strong attention to detail, organization, and time management, with the flexibility to shift priorities without disrupting workflow.
Accurate real-time documentation skills and a minimum typing speed of 50 words per minute while on a live call.
Strong Microsoft 365 skills, including Word and Excel, and the ability to learn new systems and processes quickly.
3–4 years of relevant experience in consumer care, customer service, or a related support role within a corporate environment.
5+ years of hands-on knitting and crochet experience, with the ability to read, interpret, and troubleshoot patterns.
Hands-on experience with Salesforce Service Cloud or a comparable customer care platform; Shopify experience is an asset.
Sewing and/or embroidery experience is an asset.

Salary Range: $36,000 - $40,000 (USD)