Posted 23 days ago
Coordinator Customer Service Booking
@ Hapag-Lloyd
Montréal, Quebec
Overview
Hapag-Lloyd is hiring a Coordinator Customer Service Booking to act as the entry point for key customer accounts, overseeing shipments from booking through delivery. The work covers booking updates, documentation, customer inquiries and coordination with Sales, Equipment and Terminal Operations. The posting asks for a university degree, at least 2 years in maritime or a related field, and excellent English and French.
Responsibilities:
- Gérer les réservations et les expéditions de bout en bout
- Appliquer les politiques et règlements sur le fret spécial
- Coordonner avec le service équipement et les terminaux
- Assurer la réception et le suivi de la documentation
- Répondre aux demandes et problèmes des clients
Requirements summary:
- Diplôme universitaire ou expérience équivalente
- Minimum 2 ans d'expérience maritime ou connexe
- Excellente maîtrise écrite et orale de l'anglais et du français
- Maîtrise de la suite Microsoft Office
- Souci du détail dans la gestion documentaire
- Capacité à travailler dans un environnement mondial rapide
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Hapag-Lloyd
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A leader in the global container shipping and logistics industry. Your cargo, our promise.
Full company description
With a fleet of 301 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 15,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 container terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
- LinkedIn followers
- 953,645
- People associated on LinkedIn
- 15,402
- Reported office locations
- Ballindamm 25, Hamburg, 20095, DE
- 3 Ravinia Dr, SUITE 1600, Atlanta, Georgia 30346, US
- Pasaje 14 Norte Interior, Viña del Mar, Valparaiso Region 2530000, CL
- 200 CANTONMENT ROAD #08-03, SOUTHPOINT, 089763, SG
- Al Shualah 1 Street, Hapag-Lloyd Building, Meena' Sa'eed, Dubai 55586, AE
- Grunwaldzka 413, Gdańsk, 80-309, PL
- Piazza della Vittoria 10, Genova, 16121, IT
- 13 Harris Street, Suite 3.01 Level 3, Pyrmont, NSW 2009, AU
- 88 DONG CHANG LU, WUZHONG QU,SUZHOU SHI, JIANGSU SHENG BUILDING E2, Suzhou, 215028, CN
- DAGATI EXTENSION,TEMA COMMUNITY 2, FIRST FLOOR,TDC TOWERS,SALIFU, Tema, 5204, GH
- 3400 BLVD. DE MAISONNEUVE WEST, SUITE 1200, Montreal, QUEBEC H3Z 3E7, CA
- 401 THE WEST MALL, SUITE 703, Toronto, ONTARIO M9C 5J5, CA
- 3350 SW 148TH AVENUE, SUITE 320, Miramar, FL 33027, US
- 3350 SW 148TH AVENUE, SUITE 320, Miami, FL 33027, US
- 1185 W.GEORGIA ST., SUITE 700, Vancouver, BRITISH COLUMBIA V6E 4E6, CA
- 245 TOWNPARK DR., SUITE 300, Atlanta, GA 30144, US
- 16825 NORTHCHASE DR., SUITE 1600, Houston, TX 77060, US
- 555 EAST OCEAN BLVD, SUITE 300, Los Angeles/Long Beach, CA 90802, US
- 180 GRAND AVENUE, SUITE 1535, Oakland, CA 94612, US
- 101 YESLER WAY,, SUITE 507, Seattle, WA 98104, US
- 2300 CABOT DR., SUITE 355, Chicago, IL 60532, US
- 639 GRANITE STREET, SUITE 311, Boston, MA 02184, US
- ONE TOWNE SQUARE, SUITE 470, Detroit, MI 48076, US
- 399 HOES LANE, New York, NJ 08854, US
- RUA IRMAO EVARISTO S/N, Cabinda, CABINDA, AO
- RUA 25 DE ABRIL N212, 1 ESQ ZONA, Lobito, LOBITO, AO
- BAIRRO VILA ALICE RUA ALDA LARA N25, Luanda, LUANDA, AO
- AVENIDA JOAQUIM MORAIS CENTRO, Namibe, NAMIBE, AO
- KWANDA BASE, EDIFICO DA SONANGOL, Soyo, SOYO, AO
- RUE DE GOUVERNEUR FOURN, Cotonou, COTONOU 08 BP 799, BJ
- RUE DIRECTION DE LA BASE NAVALE, MAGASIN 3T, Douala, DOUALA, CM
- INTERSECTION DES RUES COT MATVE ET, Pointe Noire, POINTE NOIRE, CD
- PLACE DU 27 JUIN, IMMEUBLE YASSIN, Djibouti, DJIBOUTI, DJ
- 2 EL HEGAZ ST., ROXY, Cairo, CAIRO, EG
- DAMIETTA PORT, INVESTMENT BUILDING, 1ST FLOOR, UNITS 244,245,246, Damietta, DAMIETTA, EG
- 23 JULY & ELGOMHORIA ST., Port Said, PORT SAID, EG
- SOKHNA PORT, BUILDING 11, OFFICE N. 5, Sokhna, SOKHNA, EG
- HELZER TOWER, 6TH FLOOR, BOLE SUB, Addis Ababa, ADDIS ABABA, ET
- DELTAMAR SA, APPART HOTEL PLAZA, 1ST FLOOR BATA, Bata, BATA, GQ
- ZONE PORTUAIRE D'OWENDO BP 72, LIBREVILLE, 790214 K, GA
- PORT AVENUE DE LOPRAG BP 522, PORT GENTIL, PORT GENTIL 790214 K, GA
- TDC TOWERS, FIRST FLOOR, TEMA, TEMA 5204, GH
- 105 Bd de Marseille, 2A RUE DES BRASSEURS ZONE 3, Abidjan, Abidjan 11BP1460, CI
- ISLAMIC CALL SOCIETY BUILDING, 10TH FLOOR SUIT 1007, Benghazi, Benghazi, LY
- AL SHAT STREET, TERSANA ENTRANCE, ALONG THE SERVICE ROAD, TRIPOLI/KHUMS, LY
- AL MAGAWBA ZONE. HIGH MOSQUE, BUILDING ENTRANCE A 5TH FLOOR, FL29, MISRATA, MISRATA, LY
- ATIQ MOSQUE STREET. AMERA TOWER, SECOND FLOOR, TOBRUK, LY
- GOLDEN BUSINESS CENTER, BATIMENT C1, MORARANO, ALAROBIA, ANTANANARIVO, MG
- SOGECO MAURITANIA, ROUTE DE L'AEROPORT, COMMUNE DE KSAR, NOUAKCHOTT, NOUAKCHOTT 0000, MR
- MFD BUILDING, FREEPORT ZONE 5, MER ROUGE, PORT LOUIS, MU
- IMMEUBLE SYLLA PLACE, BAMAKO, CAN ACI2000, ML
- 169 AVENUE HASSAN, 1ER, 4EME ETAGE, Casablanca, CASABLANCA 20300, MA
- BLD IBN BATTOUTA, 2ND FL, OFF NR B2, Tangier, TANGER, MA
- 17 RUE CHENGUITE, Agadir, MA
- 122 SAM NUJOMA AVENUE, Walvis Bay, NA
- 2-4 EDE STREET, Lagos, APAPA 1285, NG
- 3 RUE GUSTAVE EIFFEL, Le Port Cedex, LA POSSESSION 97419, RE
- PRAA DA INDEPENDNCIA, CAIXA POSTAL 15, Sao Tome Island, ST
- IMMEUBLE BELLY, 5TH FLOOR, Dakar, SN
- 13 WATERFORD MEWS, WATERFORD PLACE, CENTURY CITY BLVD, Cape Town, CAPE TOWN 7441, ZA
- 309 UMHLANGA ROCKS DRIVE, Durban, UMHLANGA ROCKS 4019, ZA
- 17 KINGFISHER, BEDFORDVIEW OFFICE PARK, Johannesburg, BEDFORDVIEW 2007, ZA
- 24-30 4th Ave, Port Elizabeth, Gqeberha 6055, ZA
- FAISAL BANK STREET, Port Sudan, SD
- ZONE PORTUAIRE, Lome, BP 9224, TG
- ZONE PORTUAIRE RADES, Rades, RADES 2040, TN
- INCHCAPE SHIPPING SERVICES TANZANIA LIMITED, Dar es Salaam, DAR ES SALAAM 13836, TZ
- INCHCAPE HOUSE, BLOCK XLVII3 FIRST FLOOR, ARCHBISHOP MAKARIOS CLS, Mombasa, MOMBASA 80100, KE
- SAMEER BUSINESS PARK ,LR NO 12081/10, BLOCK A, FIRST FLOOR, UNIT A3-8, Nairobi, NAIROBI 00100, KE
- 500 Collins St, LEVEL 15, Melbourne, Victoria 3000, AU
- 22 EDINBURGH DRIVE, Suva, FJ
- PAPEETE SEAIRLAND TRANSPORTS (PST), PO BOX 4536, Papeete, PAPEETE 98713, PF
- 14 AVENUE JAMES COOK, Noumea, NOUMEA 98845, NC
- 5 - 7 BYRON AVENUE, LEVEL 17, THE AIA BUILDING, Auckland, AUCKLAND 0622, NZ
- MARC-AUREL-STRASSE 4/5/14, Vienna, WIEN A-1010, AT
- Kattendijkdok Westkaai 23, Antwerp, Flemish Region 2000, BE
- ul. "Industrialna" 3, Burgas, BURGAS 8000, BG
- bul. "Aleksandar Stamboliyski" 50-56, Zona B-5-3, Sofia, Sofia 1303, BG
- 26, SLIVNITSA BLVD, 7TH FLOOR, Varna, VARNA 9002, BG
- Ciottina 17a, Rijeka, Primorje-Gorski 51000, HR
- Zelený pruh 99, Praha 4, Prague 14000, CZ
- Røjelskær 15, Holte, Capital Region 2840, DK
- 17 SADAMA STREET, Tallin, TALLINN EE 10111, EE
- Porkkalankatu 20 c, Helsinki, Uusimaa 00180, FI
- 15, Quai Lamandé, Le Havre, Normandy 76600, FR
- 10, Place de la Joliette, Marseille, Provence-Alpes-Côte d'Azur 13002, FR
- 140, Boulevard Malesherbes, Paris, Île-de-France 75017, FR
- 135, Avenue de l'université, Dunkirk, Hauts-de-France 59140, FR
- Faulenstraße 2-12, Bremen, BREMEN 28195, DE
- Rua da Quitanda 191, Sala 704, Rio de Janeiro, 20091-005, BR
- Avenida Leandro N Alem 855, 12 Fllor, Buenos Aires, Buenos Aires C1001AAD, AR
- Calle 127A 53A-45, Bogota, Bogota 110221 , CO
- 148 Calle Dean Valdivia, San Isidro, Lima 150131, PE
- Avenida das Nações Unidas, Itaim Bibi, São Paulo, São Paulo, São Paulo 04533, BR
- Av, Escazu,, San José, 10203, CR
- Avenida Félix Cuevas 366, Benito Juárez, Mexico City 03104, MX
- 28 Carrera 27, Manga, Bolívar 130001, CO
- Business categories
- Logistics
- Automotive
- Other recorded names
- Hapag-Lloyd
- Hapag-Lloyd AG
- Specialties
- Container Shipping
- Transport
- Logistics
- Project Cargo
- Special Cargo
- Reefer Cargo
- Inland transport
- and Dangerous Goods
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
With a fleet of 301 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 15,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133…
| Field | Value |
|---|---|
| Industry | Maritime Transportation |
| Company size | 10,001+ employees |
| Headquarters | Hamburg |
| Organization type | Public Company |
| Year founded | 1847 |
| Specialties | Container ShippingTransportLogisticsProject CargoSpecial CargoReefer CargoInland transportand Dangerous Goods |
| Open jobs on Jobsy | 1 |
| View page |
- Apply Hapag-Lloyd policies and special cargo regulations
- Identify optimal container routes from origin to destination
- Collaborate with the Equipment Department to confirm equipment availability
- Ensure timely receipt of all required shipment documentation
- Update bookings and notify stakeholders of any changes
- Resolve customer issues and respond to information requests
- Communicate rate‑agreement concerns to Sales for resolution
- Work with Sales to manage specific customer accounts
- Coordinate with Terminal Operations for efficient handling of shipments
- Track cargo worldwide to verify vessel and load lists
- University degree or equivalent
- Minimum 2 years experience in the maritime industry or related field
- Excellent written and spoken English and French
- Proficiency with Microsoft Office applications
- Strong teamwork and adherence to guidelines
- Ability to handle customer requests efficiently and professionally
- Quick learner, receptive to new ideas
- Strong communication and problem‑solving skills
- Detail‑oriented with accurate documentation handling
- Ability to work in a fast‑paced, global environment
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