COORDINATOR PRIMARY CARE AND CURRENT SERVICES (0345)

Reporting to the Director CMC, the incumbent contributes to the planning, organization, coordination and support for the holistic multi-disciplinary approach in the delivery of integrated Primary Care and Current Services of the Wemindji Community Miyupimaatisiiun Center (CMC).

The incumbent collaborates with the Director of the CMC as well as all other CMC Coordinators in order to provide healthcare to the population. The incumbent serves as a liaison, coordination and support point for all managers of the CMC Services. These responsibilities are for the population for preventative and curative health care, infectious diseases, mental health and social services including current services.

This role also requires a comprehensive approach that integrates client education, routine monitoring, medication management, lifestyle modifications, and relationship based coordinated care to enhance health outcomes and promote overall well-being.

SPECIFIC FUNCTIONS
1. As Coordinator of Primary Services, the incumbent will ensure the responsibilities for programming of services delivered in the Community Miyupimaatisiiun Center according to the CBHSSJB’s clientele approach and Cree culture with an integrated approach. This includes:
a) Chronic Disease Management and Prevention; Oversees the delivery of diabetes prevention and management services. This role ensures that interdisciplinary teams provide culturally safe, integrated, and community-centered care aimed at reducing the impact and prevalence of diabetes across Eeyou Istchee.
b) Primary and Preventative health care; Primary health care delivers essential, community-based medical services, encompassing disease prevention, diagnosis, treatment, rehabilitation, and palliative care, while ensuring accessibility and addressing broader health determinants. Preventative health care focuses on reducing disease risks through proactive measures such as vaccinations, screenings, health education, and lifestyle interventions.
c) Adult and Elderly follows up; Programs provide access to healthcare, including vaccinations, screenings, and referrals to specialists, ensuring physical well-being. Services may include education, mental health support, and resources for families facing challenges, such as poverty or housing instability.
d) Psychosocial support to families in difficulties; referral & liaison services: ensuring that community workers effectively deliver psychosocial support to families in need; effectively deliver short term and solutions-focused psychosocial services, manage referrals and liaison services with extended care teams ensuring continuity of care and service delivery.
e) Liaison/Wiichihiituwin Patient Services: Liaison services in primary care facilitate seamless coordination among healthcare providers, clients, and community resources, ensuring efficient care delivery, equitable access, interdisciplinary collaboration, cultural competency, and data-driven service improvements to enhance client outcomes and healthcare system effectiveness.
2. As Coordinator of Current Services, the incumbent manages and oversees triage services in the CMC to ensure the timely and efficient assessment of clients based on the urgency of their medical needs. Conducts initial evaluations, prioritizes care, and facilitates smooth coordination between healthcare teams to optimize client outcomes. Implements best practices in emergency response, maintains accurate client records, and supports crisis management protocols. Ensures adherence to healthcare standards while promoting a compassionate and client-centered approach in high-pressure environments:
a) Emergency Services: Provides 24/7 on-call emergency services, ensuring immediate response to urgent medical needs. Coordinates emergency care delivery. Maintains readiness for critical situations, supports efficient communication between healthcare teams, and upholds best practices in emergency response. Works to optimize client outcomes by ensuring timely interventions and seamless coordination across healthcare services;
b) Ambulatory Services: Manages and coordinates ambulatory services, including diagnostic tests, minor procedures, rehabilitation, preventive care, and routine check-ups. Ensures efficient, accessible healthcare that allows clients to return home the same day. Oversees outpatient operations, scheduling, and service delivery while ensuring compliance with healthcare regulations and standards. Collaborates with medical professionals to optimize care accessibility, streamline workflows, and enhance the clients’ experience in non-hospital settings;
c) Dentistry; Regular dental services are offered through the dental clinic at the local CMC;
d) Psychosocial support: Assesses psychosocial needs and provides referral and liaison services by coordinating with healthcare providers and community organizations. Ensures access to crisis intervention and comprehensive support, promoting continuity of care for individuals and families;
e) Pharmacy Services: Manages the operations of pharmaceutical dispensaries, ensuring compliance with regulatory standards and best practices in medication distribution. Oversees inventory management, prescription fulfillment, and client counseling to promote safe and effective medication use. Collaborates with healthcare professionals to optimize treatment plans and enhance client care while maintaining a secure and organized dispensary environment;
f) Laboratory Services: overseeing all aspects of laboratory services provided at satellite or community locations. This includes ensuring the correct and timely collection, labeling, handling, and packaging of laboratory specimens, and coordinating real-time transport to the central laboratory. The coordinator ensures compliance with all protocols, safety guidelines, and regulatory standards, while supporting staff and maintaining quality assurance;
g) Point of Care Services: Oversees and optimizes on-site medical testing and treatment processes to ensure rapid diagnostics, regulatory compliance, and efficient resource allocation while coordinating with healthcare teams to enhance accessibility and client outcomes. Maintaining quality standards, streamlining workflows, and improving service effectiveness in real-time care environments.
3. As Coordinator for Primary Care and Current Services, the incumbent contributes to the leadership, and the planning, organization, coordination and support for the development and programming of the Services with the incorporation of such policies, procedures, protocols and tools:
a) Collaborates with key stakeholders to ensure seamless integration of primary care and current services. Enhances accessibility, effectiveness, and continuity of care through multi-disciplinary engagement with Miyupimaatisiiun extended care teams.
b) Ensures programs (services) orientation, planning, organization, coordination and support clinical Services, through integrated co-management relationships with the various managers;
c) Contributes to ensuring the design, development, organization, distribution, updating and evaluation of service and program planning, and that it is complete for operational use, and; includes clinical, service and program objectives, policies, protocols, and employee support tools, and; results in Program Manuals and Management Guidelines that support a quality assurance.
d) Collaborates with others according to their roles. Contributes to program design, support and planning for the integrated care services and multidisciplinary team design, continuity and complementary of the unit’s activities with those of the other CMC Units, and other resources within the community, organization and externally.
4.Fosters multidisciplinary collaboration within a diverse care team, including physicians, nurses, community workers, PCCR and medical secretaries and other healthcare professionals, to provide holistic and coordinated services:
o Ensures seamless continuity of care during healthcare transitions by providing comprehensive support to clients as
they navigate different stages of their care pathway.
5.Ensures that the programs and services provided are based on respect and autonomy of individuals and communities and respond to their bio-psycho-social needs as well as cultural and spiritual needs in the spirit of Nishiiyuu.
6. Ensures the efficient people management of both units in part by being directly responsible and accountable for the supervision and management of employees and overall management of the units.
7. Ensures the financial management of both units in part by monitoring quarterly budget reports and reporting on any financial issues related to the units.

REQUIREMENTS
Education and experience
• Bachelor degree in Nursing and member of the O.I.I.Q;
• Five (5) years of experience in service/program planning, management or supervision in primary care services and multidisciplinary team setting;
• An expertise in a relevant area such as in community health, is an asset.

Knowledge and abilities:
• Good knowledge of the MSSS network, regulations and programs for general and Primary Care Services, nursing practice in a Community Health & Social Service Center (CLSC) and current services;
• Good knowledge of and experience with acute and current nursing, health and social services in a first-line community health clinic and hospital ambulatory unit, and its related theory, practice, current issues and trends, and program planning and supervision, including the development of policies and program manuals and quality assurance systems;
• Good knowledge of programs and services related to client bio-psycho-social needs as well as cultural and spiritual needs;
• Good knowledge of pre-hospital services, childhood related health care, and community health prevention and promotion approaches is an asset;
• Good knowledge of multidisciplinary team functioning and leadership;
• Ability to manage the planning and development of new services and programs;
• Knowledge of, or ability to grasp the issues and context related to First Nation health and social services;
• Knowledge of Eenou/Eeyou Miyupimaatisiiun (traditional methods) healing practices;
• Ability to apply Eenou/Eeyou culture, values, traditions and teachings into programs and services;
• Knowledge of Cree culture;
• Northern health care experience is an asset;
• Good interpersonal communication, clinical and community health leadership and respectful teamwork skills;
• Ability to effectively collaborate with line managers in a matrix organization;
• Excellent communication skills, both written and presentation;
• Methodical, organized, autonomous, flexible, and ability to multi-task.

LANGUAGE
• Fluent in English;
• Fluency in Cree and/or French is an asset.

OTHER
• Includes on-call periods;
• Willing to travel occasionally.