Counselling Supervisor

Be the Spark! Join our dynamic team a YMCA Camp Pine Crest, where every day is different, and you will always be engaged with meaningful work!

YMCA Camping and Outdoor Education offers outdoor experiences that foster personal growth and build community. After taking part in our programs, children and youth return home more confident, independent, and with new friendships. YMCA Camp Pine Crest is an overnight camp serving children, families, and organizations through naturally focused programs that embody the mission, vision, and outcomes of the YMCA. Camp Pine Crest is made up of 650 acres of Muskoka wilderness surrounded by 3 interconnected lakes with 8km of shoreline; has over 26km of hiking trails and 7,500 sq. ft. of dock and has 60 buildings.

The Counselling Supervisor coordinates and supports the delivery of safe, engaging, and age-appropriate camper programs. The position supervises Counsellors and MACKs, provides coaching and feedback, and supports camper care and program quality throughout the summer. The role works with camp staff, volunteers, and community partners to address challenges, maintain communication, and contribute to the effective operation of camp programs and resource-team activities.

In this role, you will:

• Plan and facilitate section nights and cabin programs for campers within the assigned group to provide meaningful and engaging experiences.
• Supervise and support assigned Counsellors and MACKs by actively engaging in their programming and monitoring camper experiences throughout the summer.
• Provide training, coaching, motivation, and ongoing feedback to camp staff, monitor performance, and conduct mid- and end-of-summer performance appraisals.
• Oversee the care, safety, and well-being of campers within the assigned group, including during out-trips.
• Help manage and resolve escalating camper conflicts in a timely and constructive manner.
• Set the tone for exceptional customer service on camper arrival and departure days.
• Build and maintain positive relationships with members, staff, volunteers, and community partners to support collaboration and a sense of community.
• Support resource-team activities, including clubs, one-to-one inclusion coverage, Staff of the Day responsibilities, program and cabin support, waterfront guarding support, dish support, and Driver on Call duties, as scheduled.
• Organize, distribute, and collect Camper Experience Forms, parent letters, postcards, and birthday cards to support communication and documentation.
• Perform other duties as assigned.

You bring:

• First Aid and CPR certification that meets Ontario Workplace Safety and Insurance Board requirements and YMCA policies.
• National Lifeguard certification is considered an asset.
• Association for Challenge Course Technology Level (ACCT) Level 2 Ropes certification is considered an asset.
• Valid driver’s licence is preferred.
• Minimum three years of counselling or directly related experience working with children and youth.
• Ability to work effectively both independently and with others to achieve collective results.
• Well-developed interpersonal and relationship-building skills, including the ability to establish rapport and communicate effectively with members, staff, and volunteers.
• Ability to provide mentorship and guidance to new and experienced staff.
• Ability to deliver feedback in a timely, professional, and constructive manner.
• Minimum 19 years of age by the start of the contract.
• Flexibility to work days, evenings, overnights, weekends, and holidays as required.
• Commitment to diversity, equity, inclusion and building a sense of belonging.

If you are interested in this position and do not possess the necessary certifications and require assistance in attaining them, please indicate in your cover letter. Certain certifications may be eligible for Financial Assistance through the YMCA of Greater Toronto, or through referral to additional programs outside the YMCA that offer similar support. Eligibility is to be determined on an individual basis.

What you need to succeed:

• Commitment to the YMCA's Mission, Vision and Values.
• A commitment to uphold strong, safeguarding practices that protect the safety, well-being, inclusion of children, and youth.
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Oriented, Team Player & Leader, Equity and Wellbeing Promoter.

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.