Counter Sales

Company Description

With over 120 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

A Typical Day at EMCO:

As a Material Handler and Counter Sales Teammate, you will be responsible for answering phone calls and entering customer orders, picking, packing, and shipping customer orders as well as counting, verifying, receiving, and putting away incoming vendor material and customer returns. Attention to detail will ensure the highest level of customer satisfaction. Additional duties will include:

· Follow all Health and Safety rules and legislation while performing job functions

· Load and unload trucks, operate forklift and other material handling equipment

Receiving duties include:

· Upon unloading vendor shipments or customer returns, obtain the packing slip and verify material received. Note any discrepancies or damaged material

· Print and verify the computer receiving documents and enter material received into the computer system

· Move product to the designated location

· Note all shipping discrepancies on freight carrier’s Bill of Lading, initiate freight claims and forward paperwork to appropriate teammate

Counter Sales duties include:

· Helping and assisting customers who enter the Profit Center

· Answering phone calls, emails, and in-person questions from customers

· Enter, pick, and pack sales orders

· Researching and sourcing products as required by customers

· Following up on backordered product with vendors

· Processing warranty and customer returns

Picking, packing, and shipping duties include:

· Pick material for customer orders, counting and comparing items to the shipping documentation

· Assemble material and pack appropriately for pick up or shipment to customer

· Complete documentation for any shipments being delivered via third party carrier or requiring Transportation of Dangerous Goods documentation

· Inform the Supervisor of any inventory discrepancies and damaged/defective material that would impact customer service levels

· Maintain warehouse cleanliness and safety by removing empty cartons, metal banding, pallets, and other debris

· Inform Warehouse Supervisor and/or Profit Centre Manager of any safety issues within the warehouse

· Complete all training as required

· Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

· Minimum High School Diploma or equivalent, Post Secondary preferred

· Relevant warehousing and sales experience

· Strong attention to detail and work ethic

· Positive attitude and a desire for success

· Work well in a team-based environment

· Excellent customer service, organizational and communication skills

· Proficient with Microsoft Office

· Ability to lift and move up to 50lbs

Additional Information

Salary - $41,600 - 45,760/ annual salary + benefits.

$20.00/hr - $22.00/hr

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.