Credit Operations Specialist

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Who we are!

Meridian OneCap Credit Corp is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union.

Meridian OneCap is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.

Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.

Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled.

About Meridian OneCap

Your role as a Senior Credit Specialist:

The incumbent is responsible for supporting Meridian OneCap in achieving its goals nationally by supporting Credit Operations projects and activities in accordance with policies, goals, risk appetite, and objectives established by senior management. The incumbent plays a leading role in initiatives relating to improving credit processes across the organization. Depending on the scope and size of the project, this may involve leading the gathering of business requirements, ensuring the design and integration of proposed solutions supports the development and growth of the business, and coordinating the work product of project leads, subject matter experts, and staff.

The role supports Credit and related functional areas by providing technical and operational support for maintaining, developing, and improving credit workflows, decisioning tools, documentation, controls, and equipment finance processes. The incumbent is also actively involved in new Credit Operations projects as assigned.

Credit Program Onboarding & Business Support

• Supports Business Development efforts for new programs, products, and complex transactions by leading the credit onboarding process, providing expertise, and ensuring appropriate credit documentation, approval structures, controls, and processes are in place for the equipment finance transaction lifecycle. As part of onboarding, coordinates activities and approvals from Legal, Credit, Finance, Sales, and Operations and creates workflows and implementation plans as required.
• Accountable for ensuring credit onboarding requirements are aligned with MOCC policies and applicable regulations for the provincial jurisdictions in which MOCC operates.
• Plays an integral role in the credit document control process, including maintaining an updated inventory of standard credit forms, working with Legal and Risk on updates, and ensuring transactional credit documents use approved forms.
• Works with Risk and internal or external legal counsel to finalize credit-related agreements, transactional documents, templates, and approval conditions.
• Supports vendor, broker, and syndication partner onboarding by coordinating credit requirements, recommendations to credit officers with authority and communication between Sales and Credit as needed.

Credit Operations Excellence

• Partners with other teams to assess, analyze, and document business needs, recommending solutions that improve credit processes and support organizational goals.
• Supports transformation initiatives by identifying operational inefficiencies, analyzing credit workflows, and recommending data-driven solutions.
• Conducts end-to-end analysis of credit operations workflows to identify inefficiencies, control gaps, and improvement opportunities.
• Collaborates with cross-functional teams to define and document current-state and future-state credit processes, decision points, hand-offs, and service expectations.
• Supports the strategic vision of the company by promoting and enabling change management efforts within Credit Operations.
• Acts as a Subject Matter Expert for assigned credit processes and system initiatives
• Translates credit business needs, policy requirements, and process controls into functional specifications for Technology and project teams (decision engine, new proposed customer service portal).
• Assists in the system enhancement process by developing and completing UAT scripts, coordinating testing, documenting defects, creating training materials, and supporting successful implementation.
• Maintains and develops reference guides, procedures, training materials, and other tools required to ensure consistency and effective rollout of credit initiatives, system enhancements, products, and programs.
• Responsible for maintaining and updating Credit Operations policies, procedures, workflow documentation, and change records in collaboration with Risk, Compliance, Legal, Finance, and Operations.
• Assists in managing regulatory, policy, and technology changes and their implications for Credit Operations.
• In coordination with Collections, Risk, and Sales teams, prepares Vendor, Broker, and Syndication partner status reporting for the Director of Credit Operations and MOCC Credit Management Committee.

Credit Decision Engine Support

• Translates approved credit policy, risk appetite, adjudication criteria, and business needs into documented functional requirements and decision rules.
• Coordinates UAT activities for new decision rules, scorecards, thresholds, and credit system enhancements, and supports configuration, validation, and implementation following approved testing and sign-off.
• Monitors automated decision outcomes, manual referral volumes, exceptions, overrides, and rule performance; prepares analysis for management review.
• Maintains decision engine rulebooks, test scripts, change logs, approvals, process guides, and supporting governance documentation.

Credit Risk Management

• Evaluates credit processes and documentation considering risk management, compliance, and control implications and engages enterprise risk and operational risk owners as appropriate.
• Evaluates and tests new products, programs, decision rules, and changes before implementation to ensure key deliverables will be achieved and appropriate controls, approvals, and evidence are in place.
• Supports monitoring and reporting of credit process exceptions, overrides, control gaps, and remediation actions.
• In coordination with Collections, Risk, and Sales teams, prepares Vendor, Broker, and Syndication partner status reporting for the Director of Credit Operations and MOCC Credit Management Committee.

What you can bring to this Role:

• Strong business orientation and strategic, disciplined thinking.
  
• Strong analytical, creative problem-solving, and sound decision-making skills.
• Strong technical skills in process mapping, document creation, change control, forms, testing, reporting, and automation. Key technologies may include Microsoft 365, Adobe, eSignature, SharePoint, CRM, workflow tools, and credit systems.
• Knowledge of commercial credit, equipment finance, and relevant industry practices.

• Understanding of the equipment leasing lifecycle, including origination, credit adjudication, documentation, funding, servicing, and collections, with a proven ability to develop operational efficiencies that support growth and service-level expectations.

• Detailed knowledge of relevant regulatory and compliance requirements. Knowledge of PPSA/PMSI, liens, lease law, AML/KYC, privacy, and credit governance is an asset.
• Proven ability to collaborate with Credit, Sales, Business Development, Operations, Finance, Risk, Compliance, Legal, and IT.
• Ability to translate policy and business requirements into clear workflows, functional specifications, controls, test scenarios, and user guidance.
• Ability to leverage technology, data, and automation to create efficiencies and improve control effectiveness in day-to-day Credit Operations.
• Excellent organizational, documentation, influencing, negotiation, interpersonal, and communication skills.

• Bachelor’s degree in business, finance, risk management, business analysis, or a related area.

• Minimum of five (5) years of experience in commercial finance, equipment finance, credit operations, business analysis, or a related field.
• Demonstrated ability and creativity in developing and implementing process improvement, system enhancement, testing, documentation, and change initiatives.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $68,800-103,000

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto or Montreal Corporate Offices. This is a hybrid opportunity.

Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires our employees to attend the office minimum one day per week. The intention is for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

At Meridian OneCap, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.
  
  

Our Commitment to Belonging

At Meridian, belonging starts with people. We are committed to creating an inclusive and accessible workplace where everyone feels valued, respected, supported, and empowered to bring their authentic selves to work. We believe that diverse backgrounds, identities, abilities, sexual orientation, experiences, and perspectives make us stronger and help us better serve our Members, communities, and one another.

We are committed to an accessible recruitment experience and will provide accommodation information to candidates selected for an interview.

To learn more about DEIBR at Meridian, visit meridiancu.ca.

Thank you for your interest in Meridian Credit Union. We look forward to learning more about you and the unique experiences and perspectives you could bring to our team.

Follow us on Twitter at

@MeridianCareers

Connect with us on LinkedIn

Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through third‑party links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visit Protect yourself from job scams | Meridian.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.