Cross Border Dispatcher

Cross Border Dispatcher

Location: Mississauga, ON

Employment Type: Ongoing Contract

Pay Rate: $25.70/hour

Schedule: Monday to Friday, 8:00 AM – 4:30 PM

Position Overview

We are seeking an experienced Dispatcher with strong knowledge of both domestic and international transportation operations. The ideal candidate will have hands-on experience coordinating cross-border and U.S. domestic shipments, dispatching drivers, managing time-sensitive deliveries, and ensuring compliance with transportation regulations and customs documentation requirements.

This role requires a solid understanding of the transportation and freight industry beyond basic warehouse dispatching, along with excellent communication, coordination, and problem-solving skills.

Key Responsibilities

• Coordinate and dispatch drivers for U.S. domestic shipment pickups and deliveries, ensuring timely and efficient transportation.
• Manage domestic and international transportation activities, coordinating shipment movements and meeting time-sensitive delivery schedules.
• Communicate assignments and instructions to drivers, monitor progress, and address delays or operational issues.
• Maintain strong customer service relationships with internal teams, external customers, drivers, and other stakeholders.
• Ensure compliance with applicable U.S. Department of Transportation (DOT) regulations, company policies, and established procedures.
• Monitor shipments under customs control and ensure the required documentation is provided to the appropriate import personnel for cargo release.
• Maintain accurate shipment records, update transportation databases, and review stored information for accuracy.
• Assist with freight handling activities, including shrink-wrapping, loading and unloading shipments, verifying labels, and recording cargo counts and conditions.
• Identify and resolve dispatch-related issues to support smooth transportation operations.
• Perform additional duties as required.

Qualifications and Requirements

• Previous experience in transportation dispatching, preferably involving both U.S. domestic and international shipments.
• Strong understanding of cross-border transportation, freight movements, and dispatch operations.
• Knowledge of customs documentation and shipment clearance procedures is an asset.
• Familiarity with U.S. DOT regulations and transportation compliance requirements.
• Experience coordinating drivers, managing delivery schedules, and handling shipment-related issues.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in computer systems, databases, and shipment tracking tools.
• Ability to work in a fast-paced environment while managing multiple priorities.

Important: Candidates must have a strong background in domestic and international transportation dispatching. Experience limited to dispatching trucks from warehouses will not meet the requirements of this position.