CS&R MANAGER

MANAGER, HOUSING & CRISIS SERVICES

The YWCA Saskatoon is a dynamic team dedicated to positively impacting the lives of women, their families, and the community. YWCA Saskatoon is a vibrant organization providing inclusive community services on Treaty Six territory and the homeland of the Métis peoples since 1910. We look forward tothe possibility of you joining our team.

DIVERSITY, EQUITY, & INCLUSION STATEMENT:

At the YWCA Saskatoon, we believe in the importance of diversity, equity, and inclusion. We are dedicated to creating and cultivating an inclusive workspace and workforce that represents the communities we serve. We acknowledge that certain groups have been historically disadvantaged and continue to face barriers in the workforce. In collaboration with the Canadian Employment Equity Act, we have identified the following groups, which have experienced historical and/or current obstacles, as part of our equity priority group:

These include:

• Indigenous peoples
• Persons of colour
• Persons with disabilities
• Women
• 2SLGBTQ+ community
• Newcomers to Canada

We base our selection process on merit and encourage all diverse groups to participate fully. We acknowledge the barriers that affect equity groups, and we’re committed to addressing, mitigating and accommodating these barriers to strive for equity in the workplace. If during the application and selection process you require accommodation, please email Areesha Kansi at [email protected].

POSITION SUMMARY:

Under the direction of the Director of Residential Programs, the Manager provides leadership and accountability for the delivery, quality, outcomes, evaluation, standards and ongoing development of all CS&R programs. The Manager provides overall supervision, coaching and development of CS&R staff, leads recruitment, orientation, scheduling and performance management, and provides leadership in complex resident concerns, service decisions and high-risk situations. The Manager monitors resident experience and program outcomes, identifies opportunities for improvement, and contributes to budget monitoring, resource planning and grant development. The Manager acts as Director of Residential Programs in the Director’s absence.

POSITION REPORTING

Director of Residential Programs

DIRECT REPORTS:

• Youth Counselors Program Staff
• Wellness Recovery Program Staff
• Crisis Counselors
• Any other dedicated programming and shelter staff as assigned

WHAT WE OFFER:

• Rewarding work; contribute to meaningful change for clients and our community.
• An inclusive and supportive team
• Fitness membership at Fitness on 25th and a discounted rate on eligible programs
• Comprehensive benefits package, including health, dental, and more.

MAJOR RESPONSIBILITIES:

• Program Leadership: Provide overall leadership and accountability for the design, implementation, quality, outcomes, evaluation and ongoing development of all CS&R programs.
• People Leadership: Provide overall people leadership, supervision and support to CS&R staff to ensure effective and consistent program delivery.
• Resident Services & Support: Provide leadership and consultation regarding complex resident concerns, service decisions and situations requiring management intervention.
• Human Resources & Staff Support: Support effective staffing and employee relations by contributing to recruitment, staff development, performance management, and HR practices while fostering staff wellness, accountability, and a positive team culture.
• Assume Acting Management role in the absence of the Director
• Represent the YWCA and CS&R on committees as requested
• Monitor Budgets, Financial Position & Program Resources within the CS&R: Support effective financial and resource management by monitoring budgets, identifying emerging needs and funding opportunities, and providing recommendations to ensure programs are adequately resourced, sustainable, and aligned with expected outcomes.

QUALIFICATIONS:

• Minimum Bachelor of Social Work or equivalent combination of training and experience;
• Experience in shelter management or leadership is strongly preferred, with frontline shelter experience considered an asset;
• Familiarity and commitment to women’s issues;
• Knowledge of fundamental human resource management systems;
• Experience leading diverse and dynamic teams in a fast-paced environment;
• Ability to facilitate consensus and manage conflict;
• Strong organizational skills;
• Superior communication skills;
• Familiarity with a unionized work environment would be beneficial;
• An understanding of, and commitment to, the philosophies of YWCA Saskatoon.

CONTACT INFORMATION:

Applications in the form of a resume and cover letter will be accepted until November 12th, 2026 through the Career Centre website.