Posted last month
CSR
@ Vallen Distribution, Inc
Calgary, Alberta
Overview
Vallen Distribution, Inc is hiring a Customer Service Representative to support assigned customers and grow sales alongside account and territory managers. The work includes transacting high order volumes, tracking orders with vendors, handling inquiries and complaints, and following health and safety rules. The posting requires at least 3 years of experience in safety, MRO and industrial distribution.
Responsibilities:
- Manage customer orders, inquiries and complaints
- Develop new business from leads
- Track orders, transfers and purchase orders
- Coordinate vendor delivery dates
- Maintain daily expedite report
Requirements summary:
- At least 3 years in safety, MRO and industrial distribution
- Ability to process high order volumes accurately
- Broad exposure to inventory systems
- Strong communication and organization skills
- Proficiency in Microsoft Office, pivot tables an asset
Tools & skills
Source and dates
Source type not verified · adp-myjobs
- Employer posting date
- 2026-10-05
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Licences & certifications | WHMIS, TDG |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Vallen Distribution, Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Vallen, formerly Industrial Distribution Group, Inc., is the market leader in the design, build, and management of supply chain solutions and a national distributor of indirect materials . Our knowledgeable and experienced Associates strive to deliver world class service and provide cost take-out initiatives for our Customers. Our suite of supply chain solutions embodies our specialized supply chain knowledge in product procurement, inventory management, product application, and process improvements. We currently provide solutions for over 600 global companies and institutions. Our decades of experience enable us to provide our Customers with solutions designed specifically for their requirements. We can deliver lower total product cost as a tier one supplier through our relationships with the world's leading indirect material manufacturers.
- LinkedIn followers
- 5,081
- People associated on LinkedIn
- 583
- Reported office locations
- 2100 The Oaks Parkway, Belmont, NC 28012, US
- Other recorded names
- Vallen Distribution Inc.
- Vallen
- Industrial Distribution Corporation
- Vallen - Formerly Industrial Distribution Group (IDG)
- Specialties
- Supply Chain Solutions
- E-Commerce
- Documented Cost Savings
- Technical Specialists
- Quality Business Management System
- Tool and Application Services
- and Provide Thousands of Products from World-Class Brands
- Profile identifies a recruitment agency
- No
Vallen, formerly Industrial Distribution Group, Inc., is the market leader in the design, build, and management of supply chain solutions and a national distributor of indirect materials . Our knowledgeable and experienced Associates strive to deliver world class service and provide cost take-out initiatives for our Customers. Our suite of supply chain solutions embodies our specialized supply chain knowledge in…
| Field | Value |
|---|---|
| Industry | Truck Transportation |
| Company size | 1,001-5,000 employees |
| Headquarters | Belmont, NC |
| Organization type | Privately Held |
| Specialties | Supply Chain SolutionsE-CommerceDocumented Cost SavingsTechnical SpecialistsQuality Business Management SystemTool and Application Servicesand Provide Thousands of Products from World-Class Brands |
| Open jobs on Jobsy | 24 |
| View page |
An exciting opportunity has become available to join our team as a Customer Service Representative. You would be responsible for providing customer assistance in accordance with the position requirements and safety standards.
Key Responsibilities:
- Responsible for growth of assigned customers in conjunction with Strategic Account Manager, Business Development Managers and local Territory Managers.
- Developing new business from leads as well as providing leads to others on our team, will be expected.
- Ability to transact a large volume of sales while maintaining a high accuracy rate.
- Deal and follow through on customer inquiries and complaints.
- Work with vendors to attain, On Time delivery dates, and adjust vendor processes to meet the needs of your customers.
- Investigate and track orders, transfers and purchase orders to completion.
- Maintain an expedite report to minimum 9% accuracy, daily.
- Participate with Internal groups to build large RFP's and proposals.
- Continued upgrade of product knowledge. Vendor sessions, on-line, and constant research and self-development a must.
- Read, understand, and follow Vallen's health, safety, and environment policies and all applicable OH&S legislation/regulations.
- Actively participate in Vallen's health and safety management system, including training, audits, assessments, safety meetings, and inspections.
- Identify, control, and report workplace hazards including following WHMIS/TDG requirements and reporting near misses.
- Report workplace injuries immediately and participate in any return-to-work programs or requirements.
- Be fit for duty and physically capable of performing all required tasks.
Required Qualifications:
- At Least 3 years' Experience in safety, MRO and industrial distribution.
- An ability to transact a large volume of orders efficiently.
- Broad exposure to the various inventory systems.
- Excellent interpersonal and communications skills with the ability to work in dependently and as a group.
- Demonstrate exceptional organizational skills and attention to detail.
- Proficiency in Microsoft Office applications. (Data management -- Pivot tables, Sub totals, etc.) an asset.
- The ability to meet deadlines and prioritize workload in a very fast paced environment.
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