Posted last month
Customer Account Mgmt Representative
@ Bombardier
Dorval, Quebec
Overview
Bombardier is hiring a Customer Account Management Representative to act as the primary customer contact for aircraft interior and exterior completion definition, furnishings and equipment configurations. The role supports wide-body sales teams, coordinates internal stakeholders and leads aircraft delivery activities. The posting states a comprehensive benefits program, competitive base salary and flexible or hybrid work where applicable.
Responsibilities:
- Act as primary customer contact for completion definition
- Support wide-body sales teams with prospects and customers
- Liaise with internal stakeholders on completion specifications
- Obtain management and customer approvals for completion packages
- Lead aircraft delivery activities with customers
Requirements summary:
- Undergraduate degree in aeronautical engineering, aviation management or business
- Minimum ten years of business or commercial aviation experience
- Minimum two years in a customer-facing role
- Fluent in French and English, written and spoken
- Strong project management and presentation skills
- Ability to travel and support flexible work
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-09-24
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 10+ years |
| Travel | air: moderate |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English, French |
| Education | Bachelor’s degree (required) |
| Fields of study | Aeronautical engineering, Aviation management, Business administration |
| Perks mentioned | Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Bombardier
Saved company profile
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Where heart meets mastery
Full company description
Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise. Headquartered in Greater Montréal, Québec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Italy, Austria, the UAE, Singapore, China and Australia. For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on Twitter @Bombardier.
- LinkedIn followers
- 1,202,510
- People associated on LinkedIn
- 24,921
- Reported office locations
- 400 Côte-Vertu Ouest, Dorval, Québec H4S 1Y9, OO
- 800 boul. René-Lévesques Ouest, Montréal, Québec H3B 1Y8, CA
- 10 Kallang Ave, Singapore, Singapore 339510, SG
- 1 Learjet Way, Wichita, KS 67209, US
- Other recorded names
- Bombardier
- Specialties
- Transportation
- Engineering
- Aerospace
- Aviation
- and luxury
- Profile identifies a recruitment agency
- No
Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter…
| Field | Value |
|---|---|
| Industry | Aviation and Aerospace Component Manufacturing |
| Company size | 10,001+ employees |
| Headquarters | Dorval, Québec |
| Organization type | Public Company |
| Specialties | TransportationEngineeringAerospaceAviationand luxury |
| Open jobs on Jobsy | 1,238 |
| View page |
When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans (Dental, medical, life insurance, disability, and more)
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
What are your contributions to the team?
Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages.
Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues.
Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.
Are accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved.
Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities.
Coordinate and lead Aircraft delivery activities with the customer an internally to ensure a seamless process and amazing customer experience while meeting company delivery schedule targets.
How to thrive in this role?
You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor.
You have a minimum of ten (10) years related experience in business or commercial aviation.
You have a minimum of two (2) years related experience in a customer facing role.
You have excellent organizational and planning skills, can set priorities in order to achieve important milestones. You will be able to demonstrate solid project management skills.
You can understand complex technical specifications and certification constraints and possess the capacity to become a product expert on complex product offerings.
You have exceptional communication skills; can communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our customer and customer representative organizations including world leaders, high net worth individuals, flight crew, maintenance and technical personnel.
You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation.
You have strong customer orientation.
You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.
You are fluent in both French and English (written and spoken), Other languages would be an asset.
You can support a flexible work environment and available to travel.
Now that you can see yourself in this role, apply and join the Bombardier Team!
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Customer Account Mgmt Representative
Primary Location Centre de finition
Organization Aerospace Canada
Shift
Employee Status Regular
Requisition 15413 Customer Account Mgmt Representative
Journal
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