Posted last month
Customer Care Administrator
@ PERI
Bolton, Ontario
Overview
PERI is hiring a Customer Care Administrator to manage the order-to-cash process, from data entry and order management to customer billing. The role works closely with Sales and Operations and serves external customers on concrete, formwork and scaffolding projects. The posting states a salary of $55,000 to $65,000 per year and a full benefits package.
Responsibilities:
- Enter orders and contract details into the ERP system
- Generate customer billing and reconcile weekly invoices
- Coordinate order fulfillment and delivery schedules with Sales and Operations
- Resolve order discrepancies and serve as first contact for escalations
- Prepare order history, open order and back order reports
Requirements summary:
- Post-secondary degree or diploma, or equivalent experience
- 1 to 3 years in customer service or administrative role
- Order management, logistics or customer service experience is an asset
- Customer focus and flexibility in a dynamic environment
- Proficiency in Microsoft Office
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | College diploma (preferred) |
| Perks mentioned | Retirement plan, Tuition support, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
PERI
| Field | Value |
|---|---|
| Headquarters | Weißenhorn |
| Open jobs on Jobsy | 10 |
Scope of Position:
We are looking for a passionate and detail-oriented Customer Care Administrator to join our team. In this role, manage the order to cash process, which includes transferring information from order to data entry, generating customer billing, and order management. This role will support and work closely with internal customers including Sales and Operations, as well as providing superior service to our external customers. The ideal candidate is eager to take on new tasks and can readily adapt to changing business needs.
What you'll do on a typical day:
- Work with internal and external customers to control the administrative requirements for concrete, formwork, and scaffolding projects.
- Open new orders, input contract details and material lists into the ERP system, and process incoming customer orders with a focus on accuracy and quality, while ensuring timely delivery.
- Collaborate with Sales, Engineering and Order Fulfillment teams to prioritize and manage customer orders, ensuring alignment and timely execution.
- Coordinate administrative requirements for major projects with internal and external customers.
- Communicate directly with customers to clarify order requirements, resolve issues, and ensure timely product delivery, while managing expectations through regular updates.
- Serve as the first point of contact for escalated issues.
- Maintain accurate estimated shipping and return dates and proactively communicate delivery schedules to customers.
- Generate customer billing by ensuring accuracy at the control print stage, prior to running invoices.
- Reconcile accounts and close weekly invoices.
- Coordinate returns of materials and follow up on customer inquiries regarding order status.
- Investigate and resolve order discrepancies using photographs, tickets, and other relevant documentation.
- Update customer billing and account information as required.
- Prepare reports for internal and external customers, including order history, open orders, and back orders.
- Support annual/bi-annual cycle counts and yearly inventory.
- Other related duties as assigned.
What you'll need to be successful:
- Post-secondary degree or diploma in a related field, or equivalent experience.
- Minimum 1-3 years’ of experience in a customer service or administrative role. Previous experience in Order management, Logistics or Customer Service is an asset.
- Customer Focus (understand the needs and perspectives of both internal and external customers).
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
- Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.
What your benefits will be:
- $55,000 - $65,000 per year
- Health (including paramedical), Vision & Dental
- Life Insurance
- Short-Term & Long-Term Disability
- Company Matching RRSP
- Tuition Reimbursement
- Company Performance Bonus
We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Accommodation for candidates with disabilities is available throughout the recruitment process upon request.
PERI is an Equal Opportunity Employer.
#LI-DH1
| Apply online peri.com/career | PERI Group Formwork Scaffolding Engineering Recruiting Team |
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