Customer Care Specialist

COMPANY DESCRIPTION

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.

WHAT WILL YOU DO?

• Turn inbound customer calls into completed rentals or sales while providing helpful service.

• Handle inbound sales calls from start to finish, helping customers while completing the sale when possible.

• Be the first point of contact with potential and current customers via phone, email, live chat and/or social media.

• Take payments from customers.

• Resolve customer concerns and seek resolution on inquiries.

• Liaise with the field staff to resolve customer concerns.

• Create a genuine and exciting experience for the customer by utilizing active listening and strong communication skills.

WHAT WILL YOU NEED?

• Must be available to work assigned shifts within the Customer Care Centre’s operating hours of 7:00 AM–8:00 PM Central Time, including weekdays and weekends.

• Schedules may include early, mid-day, or evening shifts and may vary from month to month based on business and coverage needs. Candidates should be available to work a range of assigned shifts within these operating hours.

• Proven ability to ask for the sale and close in a fast‑paced, high‑volume inbound environment.

• Strong objection‑handling skills; able to quickly identify needs and position the best‑fit unit and pricing.

• Comfortable working toward monthly sales targets (e.g., conversion rate, revenue per call, occupancy impact).

• Strong computer skills with the ability to work within multiple programs and systems at the same time with a high proficiency in Microsoft Office Suite.

• Strong communication skills with the ability to adapt communication style to meet customer needs.

• A desire for continuous learning, growth, and career development.

• Call Center/Storage industry experience will be considered an asset.

• Bilingual English/French or English/Spanish is an asset.

• A clear criminal background check will be required.

WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.

• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.

• We provide a competitive compensation package comprised of a group benefits plan, RSP/401K matching program, and discretionary bonus program. We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email [email protected].

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