First seen by our source: 29 days ago
Customer Development Manager - Vancouver, BC
@ Maptek
Vancouver, British Columbia
Overview
Maptek is hiring a Customer Development Manager for Canada in Vancouver, BC, to grow sales with existing mining clients through upsell, cross-sell and added licensing. The role involves managing the full sales cycle, building relationships with mine decision makers, and travelling up to 50% to client sites. Full-time, with base salary of CAD $130,000 to $190,000 plus variable pay.
Responsibilities:
- Manage full sales cycle with existing mining clients
- Identify and develop upsell and cross-sell opportunities
- Build relationships with user, supervisor and management stakeholders
- Travel to client sites to assess needs and present solutions
- Maintain pipeline and customer records in Salesforce
Requirements summary:
- Proven track record in technical sales or customer success
- Mining, engineering or geology industry experience preferred
- Understanding of mine modeling, design and planning
- Strong relationship building and solution presentation skills
- Ability to read, write and comprehend English
- Willing to travel up to 50%
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Hours per week | 40 (estimated) |
| Travel | air: moderate · ground: moderate |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Maptek
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Solutions across the mining lifecycle, from exploration to rehabilitation, to optimise your operations
Full company description
Maptek believes that to make mining more efficient, miners should be enabled to make better decisions. That’s why all our effort is focused on providing integrated decision-making support solutions. This integration is particularly important as it enables us to turn data into knowledge at every stage of the mining life cycle. Ultimately by fully integrating that knowledge Maptek wants to change the way mining is done forever. And we’ll achieve it by living our principles every day.
- LinkedIn followers
- 42,634
- People associated on LinkedIn
- 391
- Reported office locations
- 31 Flemington Street, Glenside, Adelaide, SA 5065, AU
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- Rua Padre Marinho, Belo Horizonte, Minas Gerais 30140-040, BR
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- 10 Callistemon Clos, Warabrook, New South Wales 2304, AU
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- 121 Sovereign Drive, Centurion, Gauteng 0157, ZA
- 1-y Kazachiy pereulok, Moscow, Moscow City, RU
- 3 Darnaway Street, Edinburgh, Scotland EH3 6DW, GB
- Other recorded names
- Maptek
- Specialties
- Mining software
- Mine design
- Mine planning
- Maptek Vulcan
- Technical support
- Maptek BlastLogic
- Drill & Blast
- Mine scheduling
- Holistic mine solutions
- Stability monitoring
- Photogrammetry
- Geostatistics
- Open pit and underground solutions
- Geological modelling
- Machine learning
- Cloud computing
- Maptek PointStudio
- Maptek VisionV2X
- Laser scan survey
- and Maptek Sentry
- Profile identifies a recruitment agency
- No
Maptek believes that to make mining more efficient, miners should be enabled to make better decisions. That’s why all our effort is focused on providing integrated decision-making support solutions. This integration is particularly important as it enables us to turn data into knowledge at every stage of the mining life cycle. Ultimately by fully integrating that knowledge Maptek wants to change the way mining is…
| Field | Value |
|---|---|
| Industry | Mining |
| Company size | 201-500 employees |
| Headquarters | Adelaide, SA |
| Organization type | Privately Held |
| Year founded | 1981 |
| Specialties | Mining softwareMine designMine planningMaptek VulcanTechnical supportMaptek BlastLogicDrill & BlastMine schedulingHolistic mine solutionsStability monitoring |
| Open jobs on Jobsy | 1 |
| View page |
Company Overview
Maptek™ is the leading provider of innovative software, hardware and services for the global mining industry. We provide our clients with mine planning software, laser scanners, and professional services – both here in North America and throughout the world. We pride ourselves in being an exceptional place to work, which is supported by the high number of long term employees we have and the phenomenal growth we have experienced over the years.
Note: This position is located in Vancouver, BC. Other locations in Western or Central Canada will also be considered. Candidates must be legally authorized to work in Canada without sponsorship.
Maptek exists to enable miners to make better decisions. We have solutions for every mining stage, from exploration to operations, to help optimize mine sites.
Our company Guiding Principles:
- Create Tomorrow: We will encourage new thinking and support change
- Walk in Their Shoes: We will listen to our customers and reinforce relationships
- Smarter Together: We will work together and draw upon each other’s strengths
- Make It Simple: We will turn complex ideas into simple solutions
- Be courageous: We will be accountable for how we work and never give up
Summary
The Customer Development Manager - Canada will be part of the North America Customer Success Team and will work with the rest of the Customer Success Organization to identify and prioritize EXPAND opportunities with existing clients. Maptek’s Customer Success Team is focused on helping customers realize more value from their investment and relationship with Maptek through ensuring they attain their expected outcomes. The Team works towards a high level of customer adoption, expansion and renewal. The Customer Development Manager - Canada, will work closely with existing Maptek customers in the expansion area (upsell, cross-sell, additional licensing).
Essential Role Functions for Customer Development Manager - Canada
- Contribute to meeting or exceeding annual revenue targets in the region through sales of Maptek's products.
- Manage the entire sales cycle, from identifying and developing opportunities at existing clients accounts all the way through close.
- Work collaboratively with customers to identify needs and to design and develop solutions.
- Open doors, develop partnerships, show value and generate revenue using the existing network of mining contacts in the mine planning, mine measurement and mine operations spaces.
- Work closely with Business Development (LAND), Technical Sales Solutions, Marketing and the rest of the Customer Success Team to identify priority prospects, champions, and opportunities in order to provide solutions to existing clients.
- Maintain an in-depth knowledge of mining technical and commercial drivers and current trends and/or opportunities in the mining industry.
- Build authentic and sustainable relationships with customers at the user level, supervisor level, and management level.
- Identify and involve all customer stakeholders in the sales process.
- Proactively identify opportunities and contribute to pipeline development.
- Maintain a current and accurate record of customer interactions in Maptek’s CRM (Salesforce).
- Utilize existing Maptek contacts to gain access to clients.
- Maintain a healthy pipeline with good forecasting practices and data quality.
- Travel to and meet with existing client companies and sites to ascertain their needs, pain points, challenges and present the benefits of potentially utilizing Maptek solutions.
- Coordinate with other Maptek personnel to move the sales process forward by arranging on-target demos that address client needs and interests.
- Develop and nurture relationships with decision makers (financial decision makers, influencers, users, etc.) at existing client offices / sites.
- Develop a clear understanding of the value proposition of each Maptek solution and their applications to each client’s unique situation.
- Develop knowledge in the product range and apply sales skills to maximize results.
- Provide Maptek product management and product development with innovative solution concepts, business cases, and product enhancement suggestions derived from customer input.
- Contribute to the development of annual revenue generation plans and forecasts.
- Contribute to the setting of personal Key Performance Indicators.
- Perform other duties as assigned.
Knowledge, Skills and Abilities:
- Bachelor's degree or higher is preferred.
- Proven track record in technical sales / customer success is preferred.
- Previous mining / engineering /geology industry experience.
- An understanding of the mine modeling, design and planning process.
- Ability and desire to seek out new leads and drive the sales cycle until closed. This will require teamwork and coordination with other customer-facing Maptek staff.
- Ability to understand broad site-level business goals and challenges, and to apply possible Maptek solutions.
- Ability to develop strategic revenue generation plans and to execute on those plans.
- Ability to work constructively with a diverse group of people, attitudes, and expectations across multiple Maptek offices.
- Ability to deal with multiple, competing demands and prioritize appropriately.
- Ability to read, write and comprehend English is required. Ability to read, write and comprehend French is desirable.
- Willing and able to travel up to 50%, primarily in the assigned territory.
- Outstanding skills in relationship building, asking questions, listening to and understanding clients, and giving solution / product presentations.
- An understanding of the sales process, solution/consultative selling, communicating customized value proposition and an ability to excel at each.
- A natural ability to approach tasks and employees with a positive attitude.
- Commitment to work in a safe and professional manner at all times.
Physical requirements:
- Frequent sitting, standing, typing, use of hands, travel on airplanes.
Summary of compensation and benefits:
Compensation commensurate with experience, skills, and location.
Base Salary range: CAD $ 130,000 - $190,000 + Variable
Extended health and health spending account
Group RRSP with company match on up to 3% of earnings
Life and disability coverage
Paid holidays, vacation and sick time
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