Posted 15 months ago
Customer engineer
@ turbopuffer
Remote in Canada
Overview
turbopuffer is hiring a customer engineer to help customers succeed by debugging issues, optimizing queries, writing docs examples and code, and owning issues from first report to resolution. The role works in customer Slack channels and requires strong writing, Linux, Python or JavaScript/TypeScript, and systematic problem-solving.
Responsibilities:
- Debug customer issues and optimize queries
- Write examples for documentation
- Write code, ship PRs, and build automations
- Work in customer Slack channels to resolution
- Own customer outcomes
Requirements summary:
- Write well and explain complex ideas simply
- Comfortable in Linux terminals and reading logs
- Python or JavaScript/TypeScript for reproducing issues
- Build trust when issues are urgent
- Work methodically to root cause
Tools & skills
Source and dates
Employer career site / ATS feed · ashby
- Employer posting date
- 2025-08-08
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-28
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Work setting | Home, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
turbopuffer
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
serverless {vector, full-text} search from first principles on object storage. faster, 10x cheaper, extremely scalable
Full company description
turbopuffer is a fast search engine that combines vector and full-text search using object storage, making all your data easily searchable. Using only object storage for state and NVMe SSD with memory cache for compute, turbopuffer scales horizontally to handle billions of documents. The system caches only actively searched data while keeping the rest in low-cost object storage, offering competitive pricing. Cold queries process 1 million vectors in 500ms (p90), while warm queries take just 20ms (p50). This architecture means it's as fast as in-memory search engines when cached, but far cheaper to run. Storing data in cache and object storage costs less than traditional replicated disk systems, even for frequently accessed data.
- LinkedIn followers
- 7,114
- People associated on LinkedIn
- 37
- Business categories
- Information Technology
- Database
- Other recorded names
- turbopuffer
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
turbopuffer is a fast search engine that combines vector and full-text search using object storage, making all your data easily searchable. Using only object storage for state and NVMe SSD with memory cache for compute, turbopuffer scales horizontally to handle billions of documents. The system caches only actively searched data while keeping the rest in low-cost object storage, offering competitive pricing. Cold…
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 11-50 employees |
| Organization type | Privately Held |
| Year founded | 2023 |
| Open jobs on Jobsy | 4 |
| View page |
turbopuffer is looking for an engineer to help our customers succeed. While every day is different; (from digging into unfamiliar systems and debugging, to writing code when that's what it takes), you'll see each issue through to its end.
what you'll do:
debug customer issues, optimize queries
write examples for our docs
write code to solve customer problems, ship PRs, and build automations
live in customer slack channels, helping to solve problems from first report to resolution
own customer outcomes
must have:
typist - you can write well and can explain complex ideas simply
linux - you're comfortable in terminals and reading logs
python or javascript/typescript - for reproducing issues and building solutions
human - you build trust and keep things productive when everything's on fire
systematic - you methodically work through problems until you've found the root cause
nice to have:
k8s experience
vector search or full-text search background
experience with the major cloud platforms
tpuf is hardcore & whimsical. we value:
overstep > understep
show > tell
complexity is earned
showing up as part of our customer’s team
making stuff easy to react to
Journal
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