Posted last month
Customer Experience Lead, Business Owner
@ Kick
Toronto, Ontario
Overview
Kick, an applied AI accounting company, is hiring a Customer Experience Lead for Business Owners in its Toronto office. The role owns the customer journey from onboarding through year-end close and renewals, using accounting expertise to help small business owners succeed and turning their feedback into product input. Pay is $100,000 to $150,000 CAD plus equity, on site full time.
Responsibilities:
- Optimize close best practices with Product, Engineering and AI teams
- Design repeatable processes across the customer journey
- Respond to customer onboarding and support inquiries
- Identify expansion revenue and retention opportunities
- Build the internal knowledge base and playbook
Requirements summary:
- Strong accounting knowledge, CPA preferred
- 2 to 4 years of accounting experience
- Experience with complex accounting workflows for small to large businesses
- Exceptional written and verbal communication
- Customer-obsessed mindset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-10-09
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CPA |
| Fields of study | Accounting |
| Perks mentioned | Stock or equity, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kick
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
Why Kick
Kick is an applied AI company building the first self-driving accounting experience. We've raised $20M from OpenAI, General Catalyst and Google Ventures to help millions of Business Owners and Accountants to automate the boring stuff, so they can focus on what matters most.
About the Role
Kick is reimagining what it's like to run a modern business, where much of the busy work gets automated. The CX Lead, Business Owner will work at the edge of what's possible in this AI-native world, where revenue is driven by the amount of value generated for our Business Owner and Accountant customers.
You will use your domain expertise in accounting and work with small business owners to make sure they are successful and translate learnings into product feedback.
What you'll do
- Optimize our close best practices in collaboration with Product, Engineering and AI teams with the goal of $1M ARR/FTE capacity.
- Partner across Sales, Partnerships, Growth to deliver a world-class experiences for customers.
- Design repeatable processes across the customer journey from handoff to year-end close and renewals.
- Identify opportunities to increase expansion revenue and customer retention by delivering a seamless experience.
- Shape our internal knowledge base, train future team members and “build the playbook” on how to work best with Business Owners and Accountants.
- Respond directly to customer inquiries across onboarding and support with clarity, empathy, and action.
What we're looking for
- Domain expertise (Strong accounting knowledge required, CPA preferred) working with complex accounting workflows across small to large businesses
- 2-4 years of accounting experience
- Customer-obsessed, you care about the experience on the other end of every response, not just whether the ticket is technically resolved
- Exceptional writing and verbal communication, articulating customer needs and internal recommendations with precision.
Bonus Points For
- Empathy for Entrepreneurs; been self-employed, run a side business, or served small-business owners.
- You were an early employee or founder at a startup
- Advanced undergraduate and graduate business credentials (MS/MBA, CPA, EA) or a background in consulting or advisory.
Location
This role is in person in our Toronto, Canada office.
What We Offer
- $100,000-$150,000 CAD with generous equity
- Comprehensive medical, dental, and vision for you and your family
- Life insurance & disability coverage
- Daily lunches, snacks, and beverages (coffee, matcha, carbonated)
We’re building a world-class team of creative thinkers and doers from diverse backgrounds. If you’re excited by this role—even if your experience isn’t a perfect match—we want to hear from you.
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