Customer Experience Leader (Part-Time)

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best - A's Hire A's
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

WHAT YOU’LL DO:

Looking to take your first step into leadership or grow your retail experience? Coles is hiring a Customer Experience Leader (CEL) to support our Whitehorse store on a part‑time, hourly basis.

This role is ideal for someone who enjoys leading by example, supporting a team, and creating a welcoming, customer‑first environment in a close‑knit store setting.

Duties:

• Support daily store operations, including opening and closing the store
• Lead the sales floor during your shift to deliver a great customer experience
• Coach, support, and motivate team members
• Maintain visual standards and help execute promotions
• Ensure a safe, organized, and customer‑ready store environment
• Share product knowledge and help customers discover what they love
• Role model Indigo’s values and inclusive culture

We’re looking for someone who:

• Has retail or customer service experience (lead or keyholder experience is an asset)
• Is interested in growing their leadership skills
• Enjoys working with people and supporting a team
• Is reliable, flexible, and comfortable working evenings and weekends
• Thrives in a small‑market, community‑focused environment

Why join Indigo?

• Part‑time, hourly leadership role with hands‑on experience
• Supportive team and growth opportunities
• A welcoming, inclusive workplace that celebrates curiosity and connection

Qualifications

WHO YOU ARE:

• 1-2 years of experience in a customer service, merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Experience leading others
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize, plan and execute while being agile
• Knowledge of Provincial Health & Safety standards
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.