First seen by our source: 27 days ago
Customer Experience & Order Quality Coordinator
@ Aztex Enterprises, Ltd.
Burlington, Ontario
Overview
Aztex Enterprises, Ltd. is hiring a Customer Experience & Order Quality Coordinator to lead its Customer Service team and own order accuracy and error prevention. The role involves root-cause analysis, process improvement, coaching CSRs, and coordinating with Sales, Production and Art. The posting asks for a degree and solid admin and customer service experience.
Responsibilities:
- Lead customer service team and coach CSRs
- Own order accuracy and error prevention cycle
- Conduct root-cause reviews of production issues and complaints
- Partner with Art, Production and Sales on handoffs
- Oversee daily reports and action item follow-through
Requirements summary:
- College or university degree
- Solid administration experience
- Solid customer service experience
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required), Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Aztex Enterprises, Ltd.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Quality | Service | Partnership
Full company description
AZX Sport is a global leader in the promotional products industry supplying advertising and marketing products to Fortune 500 companies. Quality, Service, and Partnership are our vision and our customers are our focus! We are a 5 Star and an A+ Supplier that has been in the industry for over 30 years and we are proud to have been named one of PPAI's 2025 Greatest Companies to Work For. This year, we also ranked 58th on the PPAI top 100 Suppliers, scoring in the 100th percentile for industry trust. 2025 represents a breakthrough year, where our expansion and advancements in technology will directly benefit our partners' needs. With the help of AZX Sport's custom import division, Simplified Sourcing, we have the ability to satisfy all of your wants and needs! Our mission is to be the industry trendsetter in every aspect of our business including: high quality inventory, manufacturing processes, compliance testing, order accuracy, attentive customer service and much more!
- LinkedIn followers
- 1,098
- People associated on LinkedIn
- 84
- Reported office locations
- 5155 Fairview Street, Burlington, ON - Ontario L7L0J8, CA
- 8525 Redwood Creek Lane, San Diego, California 92126, US
- Other recorded names
- Aztex Enterprises, Ltd.
- Specialties
- Lanyards
- Cancoolers
- Microfiber Cloths and Pouches
- Silicone Bracelets and Wallets
- Mints and Breath Strips
- Tyvek and Event Wristbands
- Lipbalms
- Hand Sanitizer
- Retractable Badge Reels
- Pet Collars and Leashes
- bags
- customization
- and promotional products
- Profile identifies a recruitment agency
- No
AZX Sport is a global leader in the promotional products industry supplying advertising and marketing products to Fortune 500 companies. Quality, Service, and Partnership are our vision and our customers are our focus! We are a 5 Star and an A+ Supplier that has been in the industry for over 30 years and we are proud to have been named one of PPAI's 2025 Greatest Companies to Work For. This year, we also ranked…
| Field | Value |
|---|---|
| Industry | Printing Services |
| Company size | 51-200 employees |
| Headquarters | Burlington, ON - Ontario |
| Organization type | Privately Held |
| Year founded | 1994 |
| Specialties | LanyardsCancoolersMicrofiber Cloths and PouchesSilicone Bracelets and WalletsMints and Breath StripsTyvek and Event WristbandsLipbalmsHand SanitizerRetractable Badge ReelsPet Collars and Leashes |
| Open jobs on Jobsy | 8 |
| View page |
Job description:
Company Overview:
We are a global leader in the promotional products industry supplying advertising and marketing products to Fortune 500 companies. Quality, Service, and Partnership are our vision and our customers are our focus.
We are a 5-Star, A+ Supplier with 30+ years in the industry and have been named one of Counselor Magazine's Best Places to Work.
Role Overview
This role leads our Customer Service and acts as the operational owner of order accuracy, customer experience, and error prevention across the business.
Your focus is simple:
Eliminate errors before they happen.
Find and fix root causes.
Close the process gaps that impact customers.
Ensure every customer feels important and supported — especially when orders are complex.
You'll work closely with Sales, Production, Art, Order Entry, and Leadership to create a smooth, predictable, and warm customer journey.
Key Responsibilities
Customer Experience Leadership
- Coach the team on communication that makes customers feel valued, understood, and confident in our process.
- Step into complex or sensitive orders to guide resolutions and ensure WOW-level service.
- Improve templates, workflows, and service standards so our service feels warm, human, and consistent.
Order Quality & Error Prevention
- Own the full error-prevention cycle: monitor escalations, identify patterns, and close the loop with training or process improvements.
- Build right-first-time practices from PO entry through to production handoff.
- Review order gaps and delays to ensure accountability and quick correction.
Root-Cause Analysis & Process Improvement
- Conduct structured reviews of production issues, misses, or customer complaints to understand what actually failed.
- Translate findings into clear, simple, and sustainable process fixes.
- Maintain documentation so improvements become part of our operating rhythm, not one-off patches.
Team Development & Performance
- Ensure CSR team members exceed expectations product knowledge, order flow, and proactive communication.
- Set expectations for response times, accuracy, and customer ratings.
Operational Alignment
- Partner with Art, Production, and Sales to ensure handoffs are clean and timelines are realistic.
- Support the flow of production orders to prevent delays and avoid rework.
- Oversee daily report completion and enforce follow-through on action items.
What Success Looks Like
- Fewer customer-reported issues and errors.
- Faster resolutions and warmer communication.
- Clear, documented processes with fewer bottlenecks.
- A confident, accountable CSR team that handles complexity smoothly.
- Higher customer ratings across all channels.
*
Qualifications:
- College or University Degree
- Solid Admin and Customer Service Experience
Journal
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