Posted 17 days ago
CUSTOMER EXPERIENCE TEAM LEAD-RO
@ ATLAS MACHINERY SUPPLY LTD
Vaughan, Ontario
Overview
Atlas Machinery Supply Ltd is hiring a Lead - Retail Operations to drive store operations, merchandising, inventory and in-store events across store teams. The role leads the retail operations team, mentors staff and works with purchasing, marketing and customer experience teams. Weekend and extended hours during peak periods are required.
Responsibilities:
- Oversee daily replenishment and stock flow to the sales floor
- Conduct and oversee cycle counts and inventory investigations
- Lead store walks and merchandising standards compliance
- Coordinate receiving and shipping with the Distribution Centre
- Mentor and direct the retail operations team
Requirements summary:
- Post-secondary degree or equivalent experience (supply chain preferred)
- 3 to 5 years in retail operations or merchandising lead role
- Proficiency with ERP and inventory software
- Ability to stand up to 9 hours and lift up to 50 lbs
- Flexible availability including weekends and extended peak hours
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Retail |
| Experience | 3+ years |
| Manages people | Yes |
| Schedule | weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer moderate |
| Education | College diploma (preferred) |
| Fields of study | Supply chain management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ATLAS MACHINERY SUPPLY LTD
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Atlas Tools & Machinery Toronto’s Best Selection of Power Tools from the World’s Top Brands! We are a third-generation, family-owned, local Canadian retailer that has served customers with excellence since 1954. We pride ourselves on providing the best selection, knowledge, and service in the industry to help our customers accomplish more faster and with the highest level of quality, safety, and craftsmanship. We offer 150+ world-class brands and stock over 20,000 products, including power tools, cordless tools, outdoor power equipment, cutting tools, machinery, fasteners, accessories, and more! We are driven by a shared set of core values that focus not only on providing superior customer experience, but also on recognizing, developing, and caring for our employees like family. Here are some of the reasons why you should consider joining our team: We live our Core Values every day: Atlas has established a set of Core Values that supports a strong employee experience and drives a winning culture within our team. Opportunity for growth and advancement: We believe in promoting from within and providing our employees with professional development and growth opportunities. Competitive compensation and benefits: We offer competitive salaries with paid time off and a comprehensive benefits package that includes health, dental, and vision insurance. Work-life balance: We understand the importance of work-life balance and encourage our employees to use their vacation time. Collaborative and inclusive culture: Diversity and inclusivity are key to our success, and we strive to create a welcoming and collaborative work environment. Atlas has a team of more than 150 employees and we are growing! Current openings include multiple positions in sales, marketing, customer service, purchasing, operations, and warehouse. Join Team Atlas today! Visit our Careers page via our website at https://www.atlas-machinery.com/careers/ #TeamAtlas
- LinkedIn followers
- 3,126
- People associated on LinkedIn
- 95
- Reported office locations
- 111 Creditview Rd, Woodbridge, Ontario L4L 9T1, CA
- 871 Islington Ave, Etobicoke, Ontario M8Z 4N9, CA
- Business categories
- Machinery Manufacturing
- E-Commerce
- Retail
- Other recorded names
- ATLAS MACHINERY SUPPLY LTD
- Atlas Tools & Machinery
- Specialties
- Tools
- Machinery
- Power Tools
- Woodworking
- Metalworking
- Retail
- and industrial supply
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Atlas Tools & Machinery Toronto’s Best Selection of Power Tools from the World’s Top Brands! We are a third-generation, family-owned, local Canadian retailer that has served customers with excellence since 1954. We pride ourselves on providing the best selection, knowledge, and service in the industry to help our customers accomplish more faster and with the highest level of quality, safety, and craftsmanship. We…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 51-200 employees |
| Headquarters | Woodbridge, Ontario |
| Organization type | Self-Owned |
| Year founded | 1954 |
| Specialties | ToolsMachineryPower ToolsWoodworkingMetalworkingRetailand industrial supply |
| Open jobs on Jobsy | 9 |
| View page |
About Atlas Tools and Machinery
Atlas Tools and Machinery is a proud, family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted provider of industrial supplies, we take pride in being experts in our field and offering high-quality products at competitive prices. We are dedicated to ensuring our tradespeople have the tools and service they need to help build and shape the infrastructure of our local communities.
At Atlas, we value your enthusiasm, creativity, and entrepreneurial spirit. Our culture is focused on collaboration, respect, innovation, and a shared dedication to driving success. We are committed to creating a supportive and growth-oriented workplace where you will continue to learn, grow, and build a career that is both challenging and rewarding.
Lead - Retail Operations
The Lead - Retail Operations is responsible for driving operational excellence across all store teams to deliver an exceptional Atlas Experience. This role leads the retail operations team to uphold high merchandising standards, optimize inventory management, and ensure seamless execution of in-store events and promotions. The lead acts as the primary point of contact for store operations, mentoring team members, and collaborating closely with cross-functional teams to achieve business objectives. This position requires a leader who thrives in a fast-paced environment, embraces challenges, and is passionate about developing people and processes to achieve continuous improvement.
Key Duties & Responsibilities
Retail Operations.
Working with the retail operations team, ensure that receiving and shipping to the Distribution Centre is completed in a timely manner.
Support the Retail store team with merchandising and other day-to-day activities. Assist with purchase orders and product transfer order management, ensuring accurate and timely processing.
As a member of the leadership team, support and direct the duties of the retail operations team, ensuring alignment with visual directions.
Merchandising and Inventory Management.
Oversee daily replenishment processes and ensure the timely flow of stock to the sales floor.
Conduct and oversee regular cycle counts, inventory investigations, and corrective actions.
Ensure full compliance with section perfection playbook standards and lead store walks to proactively identify and resolve issues.
Guide to create interactive, customer-engaging displays and ensure proper maintenance of visual merchandising standards.
Operational Excellence
Collaborate with different teams (Purchasing, Marketing, Inventory, Customer Experience) to deliver flawless execution of store operations in collaboration with the store management team.
Share ideas for process improvements and implement operational best practices to enhance efficiencies and effectiveness.
Lead the response to operational challenges and serve as the point of contact for the retail operations team.
Customer Experience & Sales Support
Support the sales team by ensuring merchandising and stock levels meet customer demands and create a seamless shopping experience.
Lead by example on the sales floor, engaging with customers to deliver a personalized shopping experience.
Qualifications and Skills.
Post-secondary degree or equivalent experience. (Prefer candidates with supply chain management degree or certificate)
Minimum of 3-5 years of experience in retail operations or merchandising lead position.
Strong organizational and problem-solving skills with a high attention to detail.
Ability to lead and motivate teams in a fast-paced retail environment.
Proficiency with ERP system, inventory software.
Physically able to stand for up to 9 hours, lift up to 50 lbs, and perform physical tasks.
Flexible availability, including weekends and extended hours during peak periods.
At Atlas Tools & Machinery, we are committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer. We support individuals with disabilities through the accommodation process during the hiring process. Please reach out to our Human Resources team or the hiring manager if you require accommodation to apply.
We thank all applicants for their interest in this opportunity, but only candidates selected for interviews will be contacted.
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