Posted 13 days ago
Customer Experience Transformation Project Manager
@ Agropur coopérative
Saint-Hubert, Quebec
Overview
Agropur coopérative is hiring a Customer Experience Transformation Project Manager on a full-time basis to lead strategic initiatives that combine technology, data, automation and artificial intelligence to improve the customer experience. The role manages multiple transformation projects from business case through implementation and requires 8 to 10 years of experience and professional French and English. A salary scale of $100,900 to $126,100 is stated, with base pay set by background and experience.
Responsibilities:
- Lead customer experience transformation initiatives and roadmap
- Manage multiple transformation projects from business case to implementation
- Act as partner between business and IT on automation and AI solutions
- Drive change adoption through workshops, training and engagement
- Track value through adoption, experience and efficiency indicators
Requirements summary:
- Bachelor's degree in business, finance, strategy or project management
- 8 to 10 years leading transformation or technology programs
- Experience managing large cross-functional projects
- Change management and employee engagement experience
- Professional French and English, written and spoken
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-25
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 8+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Bachelor’s degree (required) |
| Fields of study | Business Administration, Finance, Strategy, Project Management |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Agropur coopérative
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Meilleur lait. Meilleur monde. / Better Dairy. Better World.
Full company description
À propos d’Agropur Agropur est la plus importante coopérative laitière canadienne et l’un des principaux fournisseurs de produits laitiers dans le secteur du détail, des services alimentaires et industriels en Amérique du Nord. Fondée en 1938, la Coopérative constitue une source de fierté pour ses près de 2 700 membres basés au Québec, en Ontario et dans les provinces de l’Atlantique, et nos 7 000 employés. Opérant 29 usines au Canada et aux États-Unis, Agropur a généré un chiffre d’affaires de 8,8 milliards de dollars canadiens en 2024 et transformé plus de 6,8 milliards de litres de lait. Les membres et employés de la Coopérative concrétisent au quotidien la vision « Meilleur lait. Meilleur monde. » visant le développement économique et social de leurs communautés et le respect de l’environnement et du bien-être animal. --- About Agropur Agropur is the largest dairy cooperative in Canada and one of the leading suppliers of dairy products in the retail, food service, and industrial sectors in North America. Founded in 1938, the Cooperative is a source of pride for its nearly 2,700 members based in Quebec, Ontario, and the Atlantic provinces, and its 7,000 employees. Operating 29 plants in Canada and the United States, Agropur generated revenues of $8.8 billion CAD in 2024 and processed more than 6.8 billion liters of milk. The Cooperative’s members and employees work every day to achieve a shared vision, “Better Dairy. Better World.”, aimed at developing their communities economically and socially while respecting the environment and animal welfare.
- LinkedIn followers
- 82,425
- People associated on LinkedIn
- 3,587
- Reported office locations
- 4600 Rue Armand-Frappier, Longueuil, Quebec J3Z 1G5, CA
- Business categories
- Industrial
- Other recorded names
- Agropur coopérative
- Agropur
- Specialties
- Dairy
- Cheese
- Dairy Ingredients
- Dairy Processor
- Dairy Manufacturing
- and Dairy Cooperative
- Profile identifies a recruitment agency
- No
- Reported total investment
- 770,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
À propos d’Agropur Agropur est la plus importante coopérative laitière canadienne et l’un des principaux fournisseurs de produits laitiers dans le secteur du détail, des services alimentaires et industriels en Amérique du Nord. Fondée en 1938, la Coopérative constitue une source de fierté pour ses près de 2 700 membres basés au Québec, en Ontario et dans les provinces de l’Atlantique, et nos 7 000 employés. Opérant…
| Field | Value |
|---|---|
| Industry | Food and Beverage Manufacturing |
| Company size | 5,001-10,000 employees |
| Headquarters | Longueuil, Quebec |
| Organization type | Partnership |
| Year founded | 1938 |
| Specialties | Dairy CheeseDairy IngredientsDairy ProcessorDairy Manufacturingand Dairy Cooperative |
| Open jobs on Jobsy | 77 |
| View page |
Job Type:
RegularPeople are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters.
At Agropur, accountability means owning challenges and taking concrete action to achieve results.
Ready to make a real impact on the customer experience? At Agropur, we’re embarking on an ambitious transformation to rethink how our customers interact with us. As Customer Experience Transformation Project Manager, you’ll lead strategic initiatives where technology, data, automation, and artificial intelligence come together to create a simpler, more efficient, and more innovative customer experience.
An environment that empowers you to take action:
- Recognition of years of service for vacation calculation;
- Flexible group insurance plan including telemedicine services;
- Employee assistance program;
- Annual bonus
- Opportunities to invest in yourself (career development, etc.);
- Pension plan with company contributions;
- Salary scale 006: $: 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)
What you’ll be responsible for each day:
- Lead the customer experience transformation by bringing the CX roadmap to life through high-impact strategic initiatives.
- Manage multiple transformation projects simultaneously, from developing business cases through implementation.
- Translate business needs into concrete solutions, with clear objectives, deliverables, and measurable outcomes.
- Act as a key partner between business and IT teams to implement customer-facing technologies, as well as automation and artificial intelligence solutions.
- Engage cross-functional teams by collaborating with IT, Customer Service, Supply Chain, Distribution, Warehousing, and external partners.
- Redesign and simplify processes to improve operational efficiency and the customer experience.
- Ensure end-to-end project success by managing timelines, budgets, governance, risks, and alignment with business priorities.
- Drive change and adoption across teams by developing adoption strategies and facilitating workshops, training sessions, and engagement activities.
- Communicate the progress and impact of the transformation clearly, transparently, and in a way that engages stakeholders.
- Measure the value delivered by tracking key indicators related to adoption, customer experience, operational efficiency, and business outcomes.
- Leverage data and analytics to optimize initiatives, guide decision-making, and prioritize investments.
The individual who will own this role:
- Bachelor’s degree in Business Administration, Finance, Strategy, Project Management, or a related field.
- 8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.
- Strong experience managing large-scale, cross-functional projects, with a strong business perspective.
- Demonstrated ability to influence, engage, and align stakeholders across different levels of the organization.
- Hands-on experience in change management and employee engagement within a transformation environment.
- Excellent analytical, problem-solving, and communication skills, including the ability to effectively communicate with senior leadership.
- Ability to navigate a complex, matrixed, multicultural, and fast-changing environment with agility.
- Professional proficiency in French and English, both written and spoken, to effectively collaborate with stakeholders across the organization.
Qualifications that will set you apart:
- Strong knowledge of project management, governance, and portfolio management methodologies.
- Experience in continuous improvement and change management.
An environment that values engagement and encourages everyone to take initiative.
Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.
In this text, the use of the masculine gender to designate persons is intended only to lighten the text.
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