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Customer Onboarding Representative

@ Cricket Energy Holdings Inc

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Vaughan, Ontario

2+ years experience
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SIGNALS

Overview

Cricket Energy Holdings Inc is hiring a Customer Onboarding Representative for billing and onboarding of new customers. The role sets up accounts, handles inquiries and complaints, and coordinates with developers and internal teams. Requires two years of utility and customer service experience; Monday to Friday, 8:30am to 5pm, with occasional overtime.

Responsibilities:

  • Set up new customers: occupancy lists, agreements, security deposits
  • Coordinate with developers and internal departments
  • Handle customer inquiries and complaints
  • Escalate and resolve disputes
  • Record customer interactions accurately

Requirements summary:

  • Two years of utility provider experience
  • Two years of customer service experience
  • Proficiency in MS Office
  • Strong written and oral communication
  • Ability to manage multiple tasks and changing priorities

Tools & skills

MS Officedesktop computer
Source and dates

Employer career site / ATS feed · adp

Employer posting date
2026-10-08
First seen by our source
2026-10-23
Source record updated
2026-11-07

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience2+ years
Hours per week37.5
Scheduleday, overtime
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · lift 10 lb · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Cricket Energy Holdings Inc

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FieldValue
Open jobs on Jobsy2
Job description

ROLE

The Onboarding Representative - Billing and Onboarding is a vital team player in the onboarding process focusing on successful setup and management of new customers. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Onboarding Manager - Billing and Onboarding. The Customer Onboarding Representative ensures all goals, objectives, and agreed upon levels of service are met.

RESPONSIBILITIES

Essential Duties and Responsibilities include, but are not limited to the following:

  • Execute onboarding and set-up tasks for new customers – occupancy lists, signed customer agreements and security deposits
  • Communicate and work with developers to obtain vital information for new customers and building set up
  • Communicate and work with other internal departments to ensure a seamless and successful onboarding process for new customers
  • Handling client and customer inquiries – verbally & written
  • Resolve customer complaints ensuring policies and procedures are followed
  • Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
  • Record in a clear and concise manner all customer service activities / comments and contact information on customers account
  • Ensure all Provident policies and procedures are followed.
  • Provide a high level of customer service in a professional and courteous environment.
  • Provide initiative and ideas on the improvement of work processes.
  • Any and all other duties as required to meet team's objectives.

CORE COMPETENCIES

  • Adaptability
  • Communication
  • Initiative
  • Dependability
  • Organization Skills
  • Teamwork
  • Problem Solving

REQUIREMENTS

  • A minimum of two (2) years’ work experience for a utility provider
  • A minimum of two (2) years’ work experience in Customer Service
  • Must be proficient in MS Office
  • Occasional overtime may be required to meet business needs.
  • Ability to deliver exceptional customer service in a fast paced and changing environment
  • Strong written & oral communication skills
  • Self-motivated, well organized and the ability to learn quickly
  • Ability to manage multiple tasks and adapt quickly to changing priorities
  • Energetic team player

WORKING CONDITIONS

  • Office setting with frequent sitting at desk
  • Ability to attend and conduct presentations.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.
  • Lifting or moving up to 10lbs may be required.

Monday to Friday: 8:30am to 5pm

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