Customer Planner - eScope

The Opportunity

Company, Department: Nova Scotia Power, Distribution Planning

Location: Sackville, Nova Scotia

Type of Employment: Regular, Full Time

Salary: $38.44 per hour as per IBEW Collective Agreement Local 1928

Closing Date: November 7, 2026

Reference: 2026-6041

We are looking for a Customer Planner - eScope to join our team. You will join a team of professionals at our Sackville location.

Key elements of this role include:

• Reporting to the Planning Coordinator Supervisor, you will be responsible for making effective decisions surrounding customer driven work requests. This involves developing effective scoping plans for new services, required maintenance or miscellaneous request.
• Work with field planning software as required to support customer service requests and other internal processes such as the Feeder Inspection Program and Aliant Work Requests.
• You will interface with internal and external customers.
• The successful candidates will update and process job orders and follow necessary process to ensure compliance with NSPI standards such as Joint Use, O/H & U/G, Environment, Rates and Regulations and billing.
• You will be responsible for your personal safety and that of co-workers, by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations.
• You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.
• You must be flexible and be available for after hour emergency service restoration.

These skills will make you successful:

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below. You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

• A Grade XII education or equivalent with strong computer skills.
• A minimum of 2 years’ experience with NSPI Field Operations workflow including planning, scheduling, and dispatch of PLT work is considered an asset.
• Familiarity with field planning software used in the design and construction of overhead distribution systems would be of benefit.
• Previous experience with IBM Maximo, CIS, Field Service and One GIS would be considered an asset.
• The successful applicant must possess excellent customer relations and communication skills.
• Experience handling multiple priorities in a high-volume, deadline-oriented environment.

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.

Please Note: This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.

Learn more about our culture and values

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers. If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by November 7, 2026 and let us know why this role is right for you.

The perks of joining our team? We offer:

• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: A comprehensive benefits plan and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

If you have any questions about this opportunity or if you are experiencing any technical difficulty with the application process, please email [email protected]

• Reporting to the Planning Coordinator Supervisor, you will be responsible for making effective decisions surrounding customer driven work requests. This involves developing effective scoping plans for new services, required maintenance or miscellaneous request.
• Work with field planning software as required to support customer service requests and other internal processes such as the Feeder Inspection Program and Aliant Work Requests.
• You will interface with internal and external customers.
• The successful candidates will update and process job orders and follow necessary process to ensure compliance with NSPI standards such as Joint Use, O/H & U/G, Environment, Rates and Regulations and billing.
• You will be responsible for your personal safety and that of co-workers, by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations.
• You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.
• You must be flexible and be available for after hour emergency service restoration.

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below. You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

• A Grade XII education or equivalent with strong computer skills.
• A minimum of 2 years’ experience with NSPI Field Operations workflow including planning, scheduling, and dispatch of PLT work is considered an asset.
• Familiarity with field planning software used in the design and construction of overhead distribution systems would be of benefit.
• Previous experience with IBM Maximo, CIS, Field Service and One GIS would be considered an asset.
• The successful applicant must possess excellent customer relations and communication skills.
• Experience handling multiple priorities in a high-volume, deadline-oriented environment.

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.

Please Note: This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.