Customer Quality Technologist (6 months assignment)

JOB TITLE: Customer Quality Technologist (6-mth assignment)

Location: Mississauga

Hourly Rate: $26.00 - $28.50

Reason for Opening: New headcount

Why you should come work with the Romet Team:

• We offer market competitive starting rates
• Paid breaks
• Start earning overtime after 40 hours per week
• Shift premiums
• Training opportunities, a great team and more!

ROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.

Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Platinum winner for Best Managed Companies in Canada for ten consecutive years.

We are currently looking for an Customer Quality Technologist to join our busy and growing manufacturing company. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement.

For the right person this is an exciting opportunity to be developed and invested in to become an integral member of the Anodizing team. We are looking for a highly motivated, focused, and outgoing person who wants to springboard their career with a thriving manufacturing company. You will be provided the coaching and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past experiences.

You will learn our business during your training with our experts in Anodizing.

If you are excited at the prospect of joining an award winning, high growth, technically relevant organization this may be the opportunity you.

GENERAL ACCOUNTABILITY

Reporting directly to the Quality Systems Manager, the Customer Quality Technologist supports the timely resolution of customer concerns raised through CASES (customer complaints). The role is primarily responsible for coordinating and supporting the 24-hour fast response process, containing customer risk, troubleshooting reported issues, and advancing concerns through the issue resolution process. Using structured problem-solving methods, the role develops immediate corrective actions and works with cross-functional teams to determine root causes and implement effective long-term corrective actions.

Key Job Responsibilities and Accountabilities:

• Monitor and support customer concerns entered through CASES, ensuring each concern is promptly acknowledged, assessed, documented, and advanced through the defined issue resolution process
• Coordinate the 24-hour fast response process, including initial problem definition, risk assessment, containment, evidence gathering, preliminary analysis, and communication of immediate actions
• Engage Quality, Operations, Manufacturing Engineering, Product Development, Supply Chain, Customer Care, and any other staff required to investigate and resolve customer concerns
• Perform product and process troubleshooting using available complaint details, returned product, production records, test data, drawings, specifications, and other relevant evidence
• Apply structured root-cause analysis methods, including 5-Why analysis and fishbone analysis, to identify potential causes and guide investigation activities
• Develop, document, and coordinate immediate containment and corrective actions to protect the customer and prevent additional non-conforming product from escaping
• Work with cross-functional owners to define, implement, and verify sustainable long-term corrective actions that address confirmed root causes
• Maintain complete and accurate CASES records (issue descriptions, investigation evidence, containment actions, root-cause analysis, corrective actions, ownership, due dates, closure rationale)
• Prepare concise customer-issue updates and internal summaries that clearly communicate risk, status, actions, responsibilities, and next steps
• Support evaluation/testing of returned products, arrange additional technical analysis when required
• Escalate high-risk, recurring, safety-related, or time-sensitive customer concerns to the Quality Systems Manager and appropriate stakeholders
• Identify complaint trends, recurring failure modes, and recommend process, product, test, inspection, documentation, or training improvements
• Support corrective action effectiveness reviews and confirm that implemented actions have reduced or eliminated recurrence
• Participate in continuous improvement activities related to customer complaint response, problem-solving quality, response time, and closure discipline
• Provide technical and quality support to Operations and other departments when customer concerns indicate potential manufacturing or process issues
• All other duties and projects as assigned

Skills and Qualifications:

• Strong analytical, troubleshooting, and structured problem-solving skills
• Practical knowledge of root-cause analysis and corrective action methods, including 5-Why and fishbone analysis
• Ability to respond quickly, organize facts, and establish containment under time-sensitive conditions
• Strong written and verbal communication skills, with the ability to prepare clear technical summaries and work effectively with cross-functional teams
• Strong attention to detail and disciplined documentation practices
• Team-oriented, adaptable, and comfortable working across Quality, Operations, Engineering, Customer Care, and Supply Chain Ability to manage multiple customer concerns, priorities, owners, and due dates concurrently
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Working knowledge of ISO 9001, nonconformance control, corrective action, inspection, testing, and manufacturing quality practices is preferred
• Ability to interpret drawings, specifications, work instructions, test results, and production records

Educational/Experience Requirements:

• College diploma or university degree in quality, mechanical, industrial, manufacturing, electronics, engineering technology, or a related technical discipline
• Minimum of 2 years of experience in quality, manufacturing, engineering technology, customer complaint investigation, or technical problem resolution
• Experience investigating product or process failures in a manufacturing environment is preferred
• Experience with formal corrective action methods (i.e. 8D, CAPA, or equivalent) is considered an asset
• Experience with customer complaints, quality management, ERP, or case-management systems is preferred
• Quality-related training or certification, such as internal auditor, root-cause analysis, or Lean Six Sigma, is considered an asset

Romet Limited is an equal opportunity employer which values diversity and inclusivity in the workplace. We strive to create an inclusive environment for all candidates. If a candidate has specific requirements or needs reasonable adjustments to participate in the application or interview process, please let your TA Specialist know at the time of receiving an interview invite so we can accommodate accordingly. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.