Customer Service Agent

NOW HIRING! CUSTOMER SERVICE AGENT, Victoria (YWH)

Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further!

As the first contact with our customers, Customer Service Agents are eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute to a team environment, the successful applicant excels at providing friendly, professional, and efficient service to each of our customers.

WORK HOURS: Shifts will vary based on operational needs. Shifts may include working weekends.

LOCATION: 950 Wharf Street, Victoria, BC V8W 1T3

TERM: Part-Time Regular

DEPARTMENT: Ground Operations

COMPENSATION AND BENEFITS: Competitive wage, flight perks, Harbour Air flight privileges as of your start date, discounts at local restaurants and partner organizations, uniform, staff events and much more!

• Help maintain a strong culture of safety through strong communication with team members and in practice
• Strong work ethic with a focus on customer service
• Greet guests and respond to enquiries
• Make reservations for a variety of scheduled flights, scenic tours, day trips and air freight services
• Passenger check-in (including baggage handling) and processing a variety of accepted payments
• Performing flight closure duties, aircraft weight and balance checks, pre-boarding of guests, and general boarding of flights (including public announcements)
• Other general duties as required

QUALIFICATIONS AND ASSETS

• Superior customer service skills - willing to take service to a higher level
• Proven ability to be an effective member of a team
• Ability to multi-task and prioritize assignments in a fast-paced environments
• Demonstrated computer knowledge and experience working in a Windows based platform
• Ability to lift heavy baggage 23kg (50lbs)
• Ability to work flexible schedules including weekends, and holidays
• Fluency in multiple language is an asset

ABOUT HARBOUR AIR GROUP

We connect BC's communities, bringing Safety First, Service, Integrity, Efficiency, and Team Spirit to every decision, every customer interaction, and every destination we serve.

• Launched in 1982, Harbour Air is North America's largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA.
• Our people are the backbone of our organization and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have regularly been honoured as the recipient of numerous awards including BC's Top 55 Employers, and Canada's Most Admired Corporate Culture.

DEADLINE: November 27, 2026

We thank all applicant for their interest, however only those candidate selected for interviews will be contacted. Priority interviews will be given to current and former employees of Harbour Air.

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email [email protected] and we'll work with you to meet your accessibility needs.