Posted last month
Customer service and collection agent
@ Iceberg Finance Group
Toronto, Ontario
Overview
Iceberg Finance Group is hiring a full-time customer service and collection agent in Toronto, 37.5 hours a week. The role handles client calls, follows up on overdue payments, manages unpaid accounts and coordinates legal recovery and auto-finance cases. Hybrid work with 3 office days is offered after probation, and sponsorship is not available.
Responsibilities:
- Contact clients behind on payments and manage unpaid accounts
- Initiate and monitor legal recovery procedures
- Follow up with automobile insurers on total losses
- Coordinate with impound lots during automobile seizures
- Research client information and follow up on investigation cases
Requirements summary:
- Proven experience as a collection agent
- Knowledge of relevant legal requirements
- Excellent communication and negotiation skills
- Professional knowledge of MS Office and databases
- Customer service experience
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-09-29
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Iceberg Finance Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Intelligent Financing
Full company description
Iceberg Finance is an innovative financing company, offering alternative and flexible solutions in the fields of automotive financing, insurance product financing, mechanical warranties, and personal loans. 💼 Our mission is to provide innovative and flexible financing solutions tailored to the changing and specific needs of consumers and our business partners. With our commitment to excellence and innovation, we are here to help you achieve your financial goals. Follow us to discover how Iceberg Finance can help you make the financing process simple, transparent, and accessible to all!
- LinkedIn followers
- 2,225
- People associated on LinkedIn
- 85
- Reported office locations
- 2470 avenue Dalton, Québec, Québec G1P 3X1, CA
- Business categories
- Finance
- Personal Finance
- FinTech
- Financial Services
- Other recorded names
- Iceberg Finance Group
- Iceberg Finance
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Iceberg Finance is an innovative financing company, offering alternative and flexible solutions in the fields of automotive financing, insurance product financing, mechanical warranties, and personal loans. 💼 Our mission is to provide innovative and flexible financing solutions tailored to the changing and specific needs of consumers and our business partners. With our commitment to excellence and innovation, we…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 51-200 employees |
| Headquarters | Québec, Québec |
| Organization type | Privately Held |
| Year founded | 2012 |
| Open jobs on Jobsy | 16 |
| View page |
Job Description
Iceberg Finance is a well-positioned company in the field of automobile financing and personal loans across Canada. Its mission is to help a wide range of customers obtain financing. Offering customized solutions, Iceberg Finance is recognized for its quality service and professionalism.
What Will Your Mission Be?
- Responding to client calls and emails;
- Following up with clients who are behind on payments;
- Managing unpaid accounts;
- Initiating legal recovery procedures;
- Monitoring cases sent for legal proceedings;
- Researching client information for the application of judgments;
- Conducting follow-ups with automobile insurance in case of total losses;
- Coordinating with impound lots during automobile seizures;
- Performing follow-ups on cases sent to the investigation department.
Are You Interested in this challenge? This position is for you if:
- You have an interest in participating in the company’s activities;
- You are a thorough, rigorous, organized, and discerning person;
- You have experience in customer service;
- You are comfortable with computer software;
- You have a collaborative spirit and enjoy teamwork.
Requirements:
- Proven experience as a collection agent.
- Knowledge of relevant legal requirements.
- Excellent communication and interpersonal skills.
- Ability to negotiate and persuade.
- Ability to be polite and compassionate without losing confidence.
- Professional knowledge of MS Office and databases.
Competencies:
- Strong communication skills.
- Organizational and problem-solving skills.
- Great attention to detail.
- Ability to work independently and as a team
This position can be stressful and requires great perseverance and a good sense of urgency. A collection agent must be able to maintain a balance between firmness and empathy to succeed in this role.
What Awaits You?
- Full-time position, 37.5 hours per week;
- Friendly work environment;
- Collective insurance, pension plan (REER), 3 weeks of vacation, and more.
- Hybrid work model (3 days in office)
- Superior benefits including extended healthcare
- RRSP program with company match
- A new vibrant office environment in Toronto
Additional Information
Sponsorship not available
Hybrid work after the probation period
Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!
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