First seen by our source: 5 hours ago
Customer Service Assistant (Binbrook)
@ Thrive Group Canada
Hamilton, Ontario
Overview
Thrive Group Canada is hiring a full-time Customer Service Assistant at its AbleLiving Binbrook location, a 24/7 shared living environment. The role covers reception, client intake, phone calls, schedule support and payroll timecard preparation. Shifts run between 6:30am and 9:30pm plus every other weekend, pay is $21.50 to $26.20 per hour, and a vehicle or reliable transportation is required.
Pay:
$21.50–$26.20 an hour
Responsibilities:
- Reception duties and first contact for clients and intake
- Manage phone calls from employees and clients
- Input schedule changes and assist with staff schedules
- Use client database and software management programs
- Assist with payroll preparation and timecards
Requirements summary:
- College or business diploma in office administration preferred
- Minimum one year experience in an office environment
- Previous database management and report generation experience
- Proficiency in Microsoft Word and Excel
- Accurate keyboarding and strong written communication
- Availability 6:30am to 9:30pm plus every other weekend
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · trakstar
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | office administration, business |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Thrive Group Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Integration. Inspiration. Innovation.
Full company description
Thrive Group is a non-profit healthcare organization that is focused on providing exceptional care for seniors and adults with disabilities. Thrive Group operates four separate member organizations: AbleLiving Services Capability Support Services St. Peter's Residence at Chedoke Idlewyld Manor Our programs operate and provide services within the Hamilton, Burlington, Dunnville, Hagersville, Paris, Binbrook and Mississauga communities through long-term care and community support. Thrive Group provides back-office support to our member organizations which allows for our teams to focus their efforts and resources on providing exceptional front line services. Thrive Group also extends its professional capabilities as fee for service solutions to external organizations who need support in their business operations.
- LinkedIn followers
- 3,414
- People associated on LinkedIn
- 361
- Reported office locations
- 565 Sanatorium Rd, Suite 205, Hamilton, Ontario L9C 7N4, CA
- Business categories
- Health Care
- Non Profit
- Charity
- Other recorded names
- Thrive Group Canada
- Thrive Group
- Specialties
- Healthcare
- Supportive Housing
- Independant Living
- Long-term Care
- and Assisted Living
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Thrive Group is a non-profit healthcare organization that is focused on providing exceptional care for seniors and adults with disabilities. Thrive Group operates four separate member organizations: AbleLiving Services Capability Support Services St. Peter's Residence at Chedoke Idlewyld Manor Our programs operate and provide services within the Hamilton, Burlington, Dunnville, Hagersville, Paris, Binbrook and…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 1,001-5,000 employees |
| Headquarters | Hamilton, Ontario |
| Organization type | Nonprofit |
| Year founded | 2013 |
| Specialties | HealthcareSupportive HousingIndependant LivingLong-term Careand Assisted Living |
| Open jobs on Jobsy | 19 |
| View page |
We are currently hiring a Full Time Customer Service Assistant to join our team at our AbleLiving Binbrook Location.
*Please note: this location is not accessible by public transit - access to a vehicle or reliable transportation is required.
AbleLiving Services is part of the Thrive Group. We are a not for profit organization that provides services funded through Ontario Health. AbleLiving opened its doors in 1978 with the first project being our Binbrook location. Our Binbrook location is a shared living environment with 52 beds and provides supports for individuals with disabilities, seniors, as well as those with long-term chronic ventilation support needs.
Thrive Group and AbleLiving Services is proud to be certified as one of Canada’s Great Places to Work®! In addition, we have been recognized an awarded as:
- 2026 Best Workplaces in Ontario
- 2026 Best Workplaces with the Most Trusted Executive Team
- 2026 Top 50 Best Workplaces in Canada
- 2026 Best Workplaces for Women
- 2026 Best Workplaces for Giving Back
We’re thrilled to be acknowledged for our commitment to creating an exceptional workplace!
Position Summary:
The Customer Service Assistant will provide support to our Binbrook employees and clients by providing reception duties and will frequently be the initial contact for clients and other individuals using our Intake services. Other responsibilities include:
- Providing schedule support and planning to community teams and programs
- Managing phone calls from employees and clients in the community
- Inputting schedule changes, forwarding any time or scheduling conflicts and staffing availability issues to Leadership for resolution
- Utilize client database and software management programs
- Assisting with preparing and posting staff schedules
- Assisting with preparation of payroll, including timecards
Our Binbrook program operates 24/7. To support the operational needs of our clients and staff, there is a requirement to be available to work different shift times during the day and evenings. You must be available between the hours of 6:30am to 9:30pm, plus every other weekend.
Requirements:
- College/business diploma in office administration or related certification preferred
- Minimum one year experience in an office environment
- Must have previous experience with data-base management and report generation
- Must be able to use Microsoft Word and Excel
- Attention to detail, with accurate keyboarding skills
- Ability to format letters, forms, memos and general documents is essential for this position
- Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
- Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
- Must be able to work both independently as well as part of a team
Interested in bringing your talent to our team? Here is what we offer:
- Healthcare of Ontario Pension Plan (HOOPP)
- Health Benefits
- Paid vacation and paid sick days
- Ongoing opportunities for education, training, development and growth
- Tuition reimbursement opportunities
- Employee Assistance Program
Application Submission Date: Friday November 20, 2026, at 11:59pm
Job Type: Full-Time, Permanent (40 hours per week)
Starting Rate: $21.50 -$26.20/hour.
*Compensation is set in accordance with experience and qualifications.
We are currently hiring to fill an existing position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.
At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email [email protected]
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