First seen by our source: 23 days ago
Customer Service Associate
@ Marshall Retail Group
Calgary, Alberta
Overview
Marshall Retail Group, part of WHSmith North America, is hiring a Customer Service Associate for full-time or part-time work on AM shifts at $17.25/hr. The role provides customer assistance, sales support, and general store upkeep including stocking, inventory and receiving, plus opening and closing duties. Benefits include medical, dental and vision insurance, a 401(k) with company match, paid time off and parental leave.
Pay:
$17.25 an hour
Responsibilities:
- Accueille et aide les clients
- Maximise les ventes par des suggestions de produits
- Assure la propreté et le réapprovisionnement du magasin
- Participe à la réception et à l'inventaire
- Ouvre et ferme le magasin
Requirements summary:
- Expérience en service à la clientèle, un atout
- Excellente communication orale et écrite en anglais
- Capacité à faire plusieurs tâches à la fois
- Capacité à résoudre de petits conflits
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · hrsmart
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Retail |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 60 lb · computer low |
| Languages | English |
| Licences & certifications | Alcohol Beverage Awareness Card (TAM Card) |
| Background checks | criminal record, drug and alcohol |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Marshall Retail Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 13 |
Job Description
Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Schedule: AM Shifts
Salary: $17.25/hr.
Benefits
- Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Disability Insurance
- Paid Time Off
- Paid Parental Leave
- 401(k) with company match
- Employee Discount
Job Responsibilities
- Greets and assists customers throughout their shopping experience
- Maximizes sales by suggesting products and up-selling when appropriate
- Remains knowledgeable of the store’s merchandise and current promotions
- Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
- Assists with inventory and receiving of merchandise
- Replenishes backstock to maintain appropriate levels of merchandise on the floor
- Conducts markdowns of merchandise as instructed
- Perform opening/closing duties, including securing cash registers and store security
- Communicates customer complaints and inventory concerns to management in a timely manner
- If identified as a keyholder, additional responsibilities will be assigned
- Other duties as assigned
Job Requirements
Job Requirements
- Previous retail or customer service experience is a plus, but not required
- Strong written and verbal English communication skills
- Demonstrated customer service experience
- Ability to multitask and resolve minor customer service conflicts
- Alcohol Beverage Awareness Cared (TAM Card) may be required
- Additional Security clearance may be required
- Satisfactory Criminal Background Check and Drug Testing May be required
Additional Requirements – CSA, CS Leads
- Limited sitting
- Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
- Normal or corrected vision and hearing
- Can distinguish varying or specific colors, patterns, or materials to assist customers
- Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
- Typically, indoors
- Typically, in a consistent temperature
- Use of fine motor hand functions
- Lift 0-60 lbs with or without reasonable accommodation
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.
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