Posted 9 days ago
Customer Service & Broker Support Specialist
@ Recrute Action
Waterloo, Ontario
Overview
Recrute Action is hiring a Customer Service and Broker Support Specialist for its client in the insurance sector, a mortgage creditor environment in Waterloo, Ontario. The role is a 6-month full-time contract at 37.5 hours per week, hybrid with 3 office days, paying $25-30 per hour based on experience.
Pay:
$25–$30 an hour
Responsibilities:
- Set up and support lender and broker profiles
- Provide customer service by phone and email to brokers
- Troubleshoot issues and escalate to Production Support
- Perform data entry to update sales systems
- Support BSC projects and train new specialists
Requirements summary:
- Postgraduate education or relevant experience
- 2+ years of experience
- Customer service experience
- Proficiency in Microsoft Office and Salesforce
- Data entry skills
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Professional degree (MD, JD…) (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Recrute Action
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Finding the right talent for the right company; finding the right company for the right talent
Full company description
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses. Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market • Service focused on quality Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners. • We offer a specialized service and we understand the needs of our customers. • We recognize that today's market is complex and requires personalized services. • We understand the importance for companies to hire a person who shares the organization's values. • We understand the importance for job seekers to find the job that’s right for them in the long term.
- LinkedIn followers
- 12,348
- People associated on LinkedIn
- 11
- Reported office locations
- 3 Place Ville-Marie, 4ième étage, Montréal, Québec H3B 2e3, CA
- Business categories
- Consulting
- Recruiting
- Staffing Agency
- Other recorded names
- Recruit Action inc.
- Recrute Action
- Specialties
- Recrutement
- Chasseur de tête
- mandats contractuels
- and mandats permanents
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses. Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market •…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 2-10 employees |
| Headquarters | Montréal, Québec |
| Organization type | Partnership |
| Year founded | 2009 |
| Specialties | RecrutementChasseur de têtemandats contractuelsand mandats permanents |
| Open jobs on Jobsy | 40 |
| View page |
Customer Service & Broker Support Specialist
Explore an exciting opportunity in the insurance sector for our client, where customer service, collaboration, and problem-solving come together in a dynamic mortgage creditor environment. Be part of a close-knit team focused on building strong broker relationships, delivering quality service, and contributing to a positive customer experience in a hybrid work setting.
What is in it for you:
• Hourly salary of $25-30, based on experience.
• 6-month contract.
• Full-time position: 37.50 hours per week.
• Hybrid work model with 3 days per week in the office.
• Office location in Waterloo, Ontario.
Responsibilities:
• Set up and support Lender and Broker profiles.
• Provide business support for BSC systems, including AMS and SafetyCatch.
• Provide customer service by phone and email, including managing a shared inbox and responding to broker inquiries.
• Respond to inquiries related to policies, broker compensation, sales tips, product training, and mortgage creditor insurance.
• Troubleshoot issues and escalate them to Production Support as necessary.
• Maintain client relationships and suggest tool improvements.
• Collaborate with the Team Lead, Manager, and other teams on business initiatives.
• Support BSC projects and assist with training new specialists.
• Perform data entry to update sales systems.
• Handle approximately 8 to 10 calls and 40 emails per day.
What you will need to succeed:
Required qualifications
• Postgraduate education or relevant experience.
• 2+ years of experience.
• Customer service experience.
• Proficiency in Microsoft Office.
• Proficiency in CRM systems such as Salesforce.
• Data entry skills.
Preferred qualifications
• Experience or knowledge of the mortgage or Mortgage Creditor Industry.
• Customer service experience over the phone.
• Bilingual in French and English to support broker communications by phone and email.
Required soft skills
• Communication skills.
• Interpersonal skills.
• Analytical skills.
• Customer service orientation.
• Problem-solving skills.
• Attention to detail.
• Ability to manage multiple priorities.
• Ability to work independently and collaboratively.
• Adaptability and flexibility.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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