Customer Service & Delivery Representative

Position: Customer Service & Delivery Representative
Location: Warman, Saskatchewan
Salary: $55,000 per year + 10% performance bonus
Job Type: Permanent, Full-time
Posting Type: Open Vacancy

Are you someone who enjoys being on the road, working independently, and building relationships with customers? We are looking for a Customer Service & Delivery Representative to support a growing customer base within the automotive and industrial coatings industry.

This is more than just a delivery driving position! You'll be the face of the company at customer locations, ensuring products are delivered, inventory is maintained, and customers have what they need to keep their businesses running smoothly. You'll also play an important role in inventory management, order fulfillment, and warehouse operations.

If you enjoy a mix of driving, customer interaction, and hands-on work, this could be a great opportunity for you!

What's in it for you?

- Competitive annual salary of $55,000 a year
- Annual performance-based bonus of up to 10% of salary, based on individual and company performance (prorated based on start date)
- Monday to Friday, 7:00 AM – 4:00 PM
- 15 days of vacation per calendar year (prorated based on start date)
- Benefits and retirement savings plan (RRP) effective immediately
- $200 annual work boot reimbursement after 90 days
- $400 annual fitness credit after 90 days
- Stable, growing organization with long-term career potential
- Independent, customer-facing position with a varied workday

What you'll be doing:

Customer Service & Route Deliveries
- Complete daily deliveries to automotive and industrial customers throughout the assigned territory.
- Build and maintain strong relationships with customers through regular visits and responsive service.
- Check customer inventory levels during visits and identify products that need replenishment.
- Respond to customer inquiries and coordinate with internal teams to resolve order or delivery issues.
- Act as a reliable point of contact for customers, ensuring they receive the products and service they need.

Inventory Management & Administration
- Monitor and replenish customer inventory using an iPad-based inventory management system.
- Track minimum and maximum stock levels and coordinate product replenishment.
- Conduct regular and month-end inventory counts, investigate discrepancies, and prepare inventory reports.
- Update customer portals, Excel spreadsheets, and inventory records.
- Submit inventory reports to customers and their accounting teams as required.

Warehouse & Order Fulfillment
- Pick, pack, prepare, and load customer orders accurately.
- Assist with receiving, shipping, stock replenishment, and general warehouse duties.
- Assist with product mixing and weighing as required.
- Use manual pallet jacks and other warehouse equipment to move products safely.
- Maintain an organized and clean work environment.

What we're looking for:

- 3+ years of experience in delivery driving, route service, customer service, warehouse operations, inventory management, or a similar role.
- Valid Saskatchewan Class 5 driver's licence (or equivalent) and an acceptable driving abstract.
- Strong customer service and communication skills, with the ability to build positive relationships.
- Comfortable with significant daily driving and travelling throughout the assigned territory.
- Good computer skills, including Microsoft Excel, iPads, and online inventory systems.
- Strong organizational skills, attention to detail, and basic math skills.
- A hands-on, dependable individual who is comfortable balancing driving, customer interaction, and warehouse responsibilities.
- Ability to lift up to 50 lbs. regularly and perform physically demanding tasks.
- High school diploma or equivalent; post-secondary education is an asset.
- Forklift experience or certification is an asset; training may be provided.
- Experience in automotive aftermarket distribution, paint, coatings, or industrial products is an asset.
- Ability to successfully pass a background check.

If you're someone who enjoys being out on the road, takes pride in providing excellent customer service, and likes having a varied workday, we'd love to hear from you!

PLEASE NOTE: ONLY APPLICANTS WHO APPLY DIRECTLY THROUGH THIS POSTING WILL BE REVIEWED.

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All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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